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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I received the Leopard earrings. Very few spots on the leopards and you would need a magnifying glass to find the eyes. They looked nothing like the photo. I will be VERY careful buying a detailed item like this. But do not recommend this pair.
It was easy to shop on Ross-Simons website and it shipped within a day or two. BUT if you try to change or cancel your order it doesn't seem to go through
No problems on this site to make a purchase. I do wish, however, that there were more photos of the items on a model to gauge size and look of the items in use.
The ordering and delivery were easy. I am not sure if the bracelet will be too big and I may have to return it for the smaller size.
Love it. I ordered 7" fits perfectly! Received my bracelet in a reasonable amount of time. Nicely boxed. I will buy from Ross-Simons again!
Easy and hopefully a great product. My first time I will let you know. Price is very reasonable!
I love purchasing from Ross Simons. Their products are excellent and dealing with them is so easy. I've never had a problem with this company!
I love shopping at Ross Simons, purchasing is such a breeze.
I have ordered 2 Christmas tree silver frames every year from you for 17 years. You are THE best. Thank you for such lovely quality. Thank you for quick sending. You are wonderful. We couldn't have Christmas without you!
For many years I have ordered Christmas sterling picture frame ornaments. They are beautiful and service is wonderful. Great company
I bought the silver Huggies and they were just what I had been looking for. The design is classic and they fit well. The clasp is very secure. I believe my earlobes to be of average size and the earrings could open well enough to accommodate placing them. I appreciate the shine of silver.
I tried to return my purchase using the online process and was denied. Then I had to call by phone, and there is a long form to fill out with item numbers, return reference, order numbers. You have to copy these from the front of the invoice because the return form is on the back. Takes too much time. They offer to make you a VIP member for $99. If you don't you have to pay for the shipping and insurance. Customer service person was friendly, though.
We regret the difficulty you had trying to return your piece online. When this happens, it's typically because the order number wasn't entered in correctly. While the VIP membership does offer perks like free returns, free 2-day shipping and three $50 coupons, we know it’s not the right fit for everyone. Your feedback is valuable, and we’ll make sure it’s heard as we work to simplify and improve the return experience. We’re glad the customer service team was friendly, and we appreciate your patience through it all.
Ease of order and variety of product
So far everything I have received has been gorgeous! Affordable jewelry AND current trends at reasonable prices! I love it. I will be purchasing more things in the future! Thank you
I got the item. Shipping was fine and using the website is manageable. The earring is horrible quality. Diamond on earring is so cloudy and not good. It's overpriced for the quality that was given.
I found what I wanted on your website with no hassle. I have purchased from Ross Simon previously and have been very happy with quality. My jewelry was delivered promptly.
I received some really beautiful pieces for my 60th Birthday. My favorite is my gold choker style 16' necklace with little disc's that sparkle, it's literally perfect and just what I wanted. I also got little diamond studs, gold loops, and an anklet. The quality of their gold is superb and I will be ordering from Ross-Simon's for birthday's, holiday's and other special events.
I enjoyed looking through all the wonderful styles and there were many great choices. I hope that the quality is as good as they sound. Can't wait to get my first order!
I have had nothing but good experiences with Ross-Simons. Even on the few occassions I had to return something, they were so helpful. And they've even helped me search for items when I have an idea in my head.
If I had to guess, this is malachite as it's completely opaque. There are cracks across the stone. It's not what I had hoped for.
I love the ring so much. The ruby shows its hidden beauty from the inside! The price, shipping and packaging are all good! Highly recommended and thanks
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The earrings are beautiful and match a ring I had purchased elsewhere. They are delicately made. The ordering process was simple and I received them in a timely manner.
Easy to find what I was looking for.
I bought five pieces and having to return two due to misaligned stones and a ring with no color like the website image. I'll still buy from Ross & Simmons though. My other three items are stunning.
Your continued trust in Ross-Simons means a lot, and we’re glad the beauty of the other items still made the overall experience worthwhile. If you ever want help selecting pieces with more detailed photos or reviews, I’d be happy to assist!
Love the ring, although it was much smaller than I thought it would be. It could be that I misread the size of the center stone. Anyway, I like it's simplicity.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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We're sorry to hear the earrings didn’t meet your expectations. We understand that representing size online can be tricky. To help with this, we include detailed measurements in the product descriptions and Product Details section, and we also show our jewelry on models to give a better sense of scale. We do offer a 30-day return policy if for any reason you are not 100% satisfied with any purchase. We truly appreciate your feedback and have shared it with our team for review. Your input helps us improve and serve our customers better. A password reset was also sent to access the account. Private message sent.