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Roselinlin Reviews Summary
Roselinlin has a rating of 3.4 stars from 3,766 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 26th among Women's Clothing sites.
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I have several long and formal dresses from this boutique. They all fit together perfectly (which sometimes makes me panic when ordering online and being really tall), but I've never had a problem with these dresses and they are amazing quality! Customer service is amazing and she resolved my inquiry in an email, allowing me to purchase two other dresses. Do yourself a favor, ladies... go ahead!
The dress arrived very fast and when there was a misunderstanding, a customer service girl was very sweet and responded in a timely manner. I will buy here again. So many cute clothes it's hard to even pick one!
Do yourself a favor and avoid this company. The quality of the clothing is absolutely rubbish. They very slyly hide the fact they are a Chinese company which, in effect, means if you need to return the item, you end up paying more than you paid for inferior products. I stupidly spent far too much on this site, and completely regret it. Complete waste of money. Arghh. Lesson learned. They suggested I had the items re-sized - idiots! I wouldn't use them as dusters. Took forever to arrive. The advertisements show the clothing as well made BUT in reality, it is false. AVOID AVOID AVOID.
Items come from China and the sizing is all wrong, nothing fit but even if it did fit I wouldn't wear any of it as it is the worst quality every. Order took 6 weeks to arrive. Stay away from this company!
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I really should have checked reviews, but recently bought several inexpensive bra tanks from 32Degrees and the quality was great. So I let my guard down - I saw Roselinin on Pinterest and ordered a cute "cotton" blouse that was thin weird fabric and some cute pants - neither of them looked anything like the pictures. I will be using sitejabber for future online purchases!
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This online store was more than accommodating when I tried to cancel my order, but it was too late. The customer support team offered me a refund and sent me a prepaid return label, so it was very easy to return my dress! I wish all online stores were so amazing.
I love this boutique. It is the only online clothing store where I have been successful in loving the items I receive. The clothes are of excellent quality. Returns are very easy. I know I will order again. Postage is very fast also with excellent customer service always.
I ordered a dress that was shown in a photo and advertised as "Floral embroidered in cotton blend." What arrived after almost 6 weeks (9 days longer than the promised arrival) was a geometric screenprint --- no floral, no embroidery. There was no fabric content label but it looks and feels like the sleaziest possible polyester. I'm sending it back and notifying my credit card company and demanding a full refund. Their fraudulent advertising and shoddy products should not be rewarded.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I placed and paid for an order on MAY 6,2020... still not received and USPS has NO RECORD of tracking number... Should have known... Scam
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I'd love to be able to rate my purchase but I've been waiting for it for 7 weeks now. No info is provided thru tracking.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This boutique has absolutely anything you can find to make me look pretty, from things you want to things you won't even know you want or need. It is absolutely amazing, I would recommend it to anyone!
I have bought products here many times and have found the site to be very easy to find what I am looking for. I love to try the clothes not available near where I live. I love it!
Do not buy from this Company... waiting 5 weeks, tracker shows 2 of 4 items reached San Francisco, CA on May 18,2020, but still have not been picked up by UPS for delivery to MI. I don't believe i will ever see my shirts. $65 dollars down the drain... "SCAM"
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
We did not offer UPS shipping method.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Been waiting 4 weeks for my order contacted them they told me that they could not track my order do not buy anything from this company
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I ordered a dress that never arrived. When I contacted their customer service, I was referred to customer service. I know, that makes no sense. And, of course it made no sense to me. Going on two months since I made the order and still no delivery, and customer service continues with their circular concept of service. This company is a disaster...!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Said it's sent. Tracking order shows nothing and no order received. I am contacting my bank. DO NOT BUY FROM ROSELINLIN
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Easy navigation! I can find all the shirts I am looking for with great prices. The quality of the products is beautiful to use. I can't wait to order more.
The site is very easy to navigate, with a wide variety of good quality products. This is my new clothes shopping site :). I can't wait to try my new new skirt!
Ten days after receiving a notification the item had shipped, the tracking number still resulted in "no such package found." I asked customer service to please help find my package. They sent me the same notification with the same tracking number that results in "no such package found." It obviously hasn't been shipped so I have asked for a full refund. I don't trust this company. I should have read the reviews first. The positive reviews are so transparently fake, it would have been easy to see the scam.
WARNING: Roselinin is doing business under MANY different names. Please research before you buy.
Also, they respond to your review and offer to help you, but it goes nowhere.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I have been exchanging emails with Roselinlin for weeks now, trying to get a refund. I ordered three items. One is not the shirt I ordered, the second is a pair of shoes with warped soles, and the third has a black stain on it.
Their return policy states, "Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction." Clearly my order had not been inspected.
First offer: "We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
Second offer: "If you would like to keep the item(s) and skip the return hassle, we'd love to improve the compensation rate to be 25% money refund."
I want a full refund with them paying the shipping if they want the junk back. But they attached a label that requires ME to pay the shipping.
"Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction."
Obviously they didn't inspect the products.
Beyond annoyed and frustrated.
Do NOT order from them.
UPDATE: Email that came the next day says,
"Correct item is sent, sorry that the item doesn't meet your expectation.
As you are our valued customer, we would appreciate it if you can keep the item(s) and we will offer 30% refund as compensation.
Alternatively, kindly pls return at your cost for full refund."
Update 2:
LEAOO8W1964
As you can read below, Roselinlin replied to the post I put on TrustPilot. Notice the email address that was give for me to respond to. That is the same one I have been using this entire time.
Update 3:
Emailed me and offered me 30%. I declined.
Update 4:
"What about 35% refund for keeping it?"
I said no.
Update 5: offered me 40%
I refused
Update 6: offered me 50% (2nd time)
"We do not offer postage-paid label. Pls kindly confirm which option you prefer. Option 1: Keep the items for 50% refund Option 2: Return for full refund ( you need to pay the return shipping fee)
If you run into any issues, feel free to contact us at any time.
Best Regards,
Shimmy"
I countered with I find the cost of shipping to South San Francisco (the address on the return address label), they pay me, I ship it to there, the person in S. SF sends it to China
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin