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Roselinlin

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Roselinlin Reviews Summary

Roselinlin has a rating of 3.4 stars from 3,766 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 26th among Women's Clothing sites.

service
116
value
115
shipping
114
returns
104
quality
110

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Perfect!
June 16, 2020

Best online design and easy to use site. Soft and high quality item. The item as described and delivered The fast and fast shipping and payment options were great. 10/10 website!

Date of experience: June 15, 2020
Germany
1 review
0 helpful votes
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For the price I wasn't expecting much, however, the dress I received is of very good quality. I love the feel of the fabric of the dress and it fits perfectly. Thinking I need to buy it in more colors!

Date of experience: June 15, 2020
Indiana
1 review
1 helpful vote
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Still waiting
June 15, 2020

Site says my order got to san fran on 5/18/2020, but haven't gotten it in indiana yet. Been asking about the order since 6/7 and have gotten no response. Tracking on the site itself says 2020-05-18 13:21:00 Picked Up by Shipping Partner, USPS Awaiting Item, Your item was picked up by a shipping partner at 1:21 pm on May 18,2020 in SOUTH SAN FRANCISCO, CA *******. This does not indicate receipt by the USPS or the actual mailing date. What does that even mean? I'm so tired of asking and so angry i can't stand it. It's going on 2 months since i ordered these things. Good thing i wasn't in a hurry for them. They say they will respond in 24 hours. What a joke. They don't respond at all. I've requested a response 3 times and haven't heard back once yet.

Date of experience: June 15, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

It is on the way to US.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Illinois
2 reviews
0 helpful votes
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I have been waiting for over a month. I sent message to customer service and they always send back a automatic response. You already took my money but I don't have product yet.

Date of experience: June 15, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Mississippi
1 review
0 helpful votes
Follow T S.
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I purchased a cute summer dress April 8,2020. A month later they sent an email it had shipped. I keep checking the shipping timeline and my latest expected arrival date is tentatively set for mid-September. Who knows when it will arrive, maybe I can wear it next year :(

Date of experience: June 15, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Oregon
2 reviews
2 helpful votes
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When I authorized payment it was for $162 with a 20% discount on 8 items, and 2 sale items were not discounted When the order was completed, the charge was for $176. Somehow they are able to change the amount from the total you agree to pay to a higher amount. Now I have to change my credit card number because I know that these people have it and that they are committing fraud.

Date of experience: June 15, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

As we checked, we did not offer 20% off for any order.

One order can get one discount only. If you have get another discount, the discount you mentioned cannot be applied.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Michigan
5 reviews
29 helpful votes
Follow Jackie B.
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My bet is any positive reviews are fake! Beware! They do not ship your purchase. You can't reach the company. They provide fake tracking numbers. It has been 2 months and I get the run around from customer service. They rarely reply. Then they just give me the run around. I had to involve the credit card company. Believe the negative reviews! I learned the hard way. There is no way any of these good reviews can be real. I am another person they ripped off. This is a China based company. You have no recourse in America. Buy American. This company is a fake!

With a 2.8star rating, I am not about to change my review. They responded to this. They claimed these items were shipped and they couldn't refund or cancel. Well, it never arrived. So if it was shipped, how come it never came?

2.8 stars for a reason. No, I won't change my review. I will protect people from going thru what I did!

Date of experience: June 14, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

GB
1 review
2 helpful votes
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Quality and detail
June 14, 2020

The quality and detail of the skirts and design are amazing at such an affordable price. I have been shopping here for years and they never disappoint me. The only note I will make is that the material of some blouses that I have bought is quite thin. I felt my skin was being molded too much. But I love all the designs and colors. The ordering process is simple and my package arrived within the agreed days. Well done!

Date of experience: June 14, 2020
Italy
1 review
0 helpful votes
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P E R F E C T
June 14, 2020

Honestly, the best quality clothing I have ever received and bought from many clothing stores! Thank you very much, I will definitely buy again soon!

Date of experience: June 14, 2020
Texas
1 review
0 helpful votes
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It was easy to find
June 14, 2020

It was easy to find what I was looking for and I was very happy with the range of products. I was pleasantly surprised when I received my item, they were great

Date of experience: June 14, 2020
Oregon
1 review
16 helpful votes
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I paid $65 for 4 items, and have waited 6 weeks and received nothing. Never any response from them when complain either. Stay away!

Date of experience: June 14, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Maryland
1 review
1 helpful vote
Follow Deborah W.
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This place is a scam I have still not received my order. I've sent 5 email messages and only get a form letter in return. No way that I can find of contacting them.

Date of experience: June 14, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Finland
1 review
0 helpful votes
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I ordered an item for the virtual classes, paid for the express mail delivery to make sure I get it on time, Even if I don't get it on time, I am amazed at the exceptional level of customer service I have been shown and working on the customer service, I congratulate this boutique for doing such a fantastic job! Xx

Date of experience: June 13, 2020
Florida
1 review
1 helpful vote
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I ordered over $100 worth of clothing from their on-line site and that was almost three months ago. I have tried to get some answers from them via their customer service e-mail and got a load of "it's on the way" over and over again. Right. They have no intention of sending me what I bought and paid for. They just want my US dollars! I have been given a fake tracking number to check on-line via FedEx and the US Mail. I have tried the number NUMEROUS times and each time was informed the tracking number did not exist in the system. This company is not interested in satisfying the consumer, they only want your money and good luck with getting anything back from them. Don't waste your time or money on this company unless you're into throwing your money away.

Date of experience: June 13, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

California
1 review
14 helpful votes
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Ordered a shirt and pants on 4/30/2020. Their logistics tracking stated my items shipped 5/14/2020. It is now 6/13/2020 and still I have not received my items. It TAKES TOO LONG to receive shipment, if I receive at all, and wrote a note to customer service to see where my items were. I would SKIP this company and not waste your time buying from clothes which look worn, but I was going to wear on weekends. I should have read the reviews first, but the items were so CUTE and I was brainwashed.

Date of experience: June 13, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Belgium
1 review
0 helpful votes
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Great buy
June 13, 2020

Buy a dress here really of great quality, the fit is faithful to the size. They have ordered several dresses always happy! The site is easy to navigate and has super fast shipping, with prices that reflect the quality quite a bit.

Date of experience: June 12, 2020
North Carolina
1 review
0 helpful votes
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Buyer Beware
June 13, 2020

I have been waiting for 3 months for the rest of my order, What I did get was even cheaper looking than the prices. I have emailed many times and I get the same reply - be patient.

Date of experience: June 12, 2020
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Canada
1 review
0 helpful votes
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Products are always true to size, great quality, and affordable prices! There are always new products updated every week and the range from informal to formal is excellent. A really fantastic online store, I receive my items within a few days of ordering!

Date of experience: June 12, 2020
California
1 review
1 helpful vote
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Easily
June 13, 2020

Easily, as under each clothing section, for example dresses, there are party dresses, formal dresses, occasion dresses and many more categories, which makes it so specific and easy to find exactly what you are looking for. There is a good range of clothing and I love that it is also updated a lot. The dress I brought was of good quality and also had a good zipper (which dresses I brought from other places did not).

Date of experience: June 11, 2020
France
1 review
0 helpful votes
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Easy to navigate website, excellent customer option when I called about a sold out dress but did not offer to let me know when it would be back. It seems that they ran out of many of the dresses that I loved, so I decided to buy another very beautiful design.

Date of experience: June 11, 2020