On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Roselinlin Reviews Summary
Roselinlin has a rating of 3.4 stars from 3,766 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 26th among Women's Clothing sites.
We monitor reviews for authenticity
I recently used this online clothing boutique... I will always love the dress I ordered! It is dazzling.
The soft stretch material was flattering and the style is simple elegance.
Thank you very much for helping me with my vision of fashion.
It was amazing to deal with this online boutique, it is so useful! They sent my order confirmation, they made me feel so comfortable, calm and stress free. Thank you! Incredible service. Thank you very much again
This is the worst company; misrepresentation of goods, poor quality, mis-sized, items missing, return shipping and customs fees more than the purchase. They offered me 15% refund instead of "the shipping hassle". Then I requested 75% and they came back with 25% which I took. I reported them to the US Federal trade Commission. Thankfully, I paid with PayPal so they couldn't steal my banking info like other customers have experienced.
If you want to give your hard earned money to the Chinese, here is a good opportunity for you. You get what they are well known for in return - crap. If you love dogs, freedom and are American, do not buy from China! Wait until they own us someday -- which they will if you continue to patronize them.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I would never order from this company again. Comes from China so takes forever. Then you have to pay all shipping and fees. Or they will refund 15% that they say you can use to get different sizes. I didn't like Quality of clothing either.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This company has beautiful things however if you order from them do not expect to receive your order within a reasonable amount of time it's been two months and I am still waiting. I placed an order with this company for the first time on May 9,2020. I ordered six pairs of sandals and one jacket. When I received my order confirmation one of my items was on back order, a pair of purple sandals. On May 18,2020 I received a notice that the other six items had shipped. Today July 14,2020 I still have not received my order
On May 30,2020 my purple sandals which were on back order were shipped. I received them on June 27,2020. I have sent countless emails and still I do not have the rest of my order and Roselinlin will not refund my money or produce my order. I am out $130.00 So spend your money somewhere else with a company that values their customers because you may never get your order if you order it from here.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I placed an order may5 and only received the order on July 13th after starting a case against the company through PayPal.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I have been a client of his boutique for just over a year. I am really excited about them.
The service is fantastic, the communication is also excellent.
I had to return a couple of items and that process was really easy, they happily reimbursed my purchases.
The online clothing site also adds different clothing designs each season, along with great discounts, prices are reasonable. Great service, postage is normal if you need to return an item.
Amazing online shopping site! Impressive clothing for each figure; Great variety, fast and easy to navigate website. Fast service and reliable delivery; beautifully delivered packages. The girls here are wonderful. I am addicted! I totally recommend it to anyone who wants to buy reliable and always nice clothes online.
They have great seasonal promotions, I love their suggested outfits. It gives me great ideas on how to use some accessories with your dresses. I really like this online boutique.
Waited over a month for the items, when I received them I no longer needed them for a trip I was planning. I have requested to return them and received an offer for 15% discount. I do not want the items, they sent a return label in which I would have to pay for to return, I went to the post office and it is $30.00 to return. I am waiting for them to respond to my email to pick up the cost of the return. By the looks of the reviews it isn't going to happen!
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Ordered on 5/4/20. Still waiting 7/13/20. They always tell me my order's on the way and give me a tracking number that doesn't go anywhere. Stay away!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I found this little gem of a boutique by searching for the shoes I like online, I got them $15 less than in a mall store, I ended up getting another pair. 2 pairs of full leather shoes for $110 including delivery, that's a bargain! They are comfortable and beautiful, they feel excellent quality!
I love this site and the ladies who run it! The wide variety of clothing and stylish outfits that are emailed always inspire me to shop hahaha!
Super fast shipping is great and the way they pack their packages always makes me feel like a valued customer :)
This company fails in its transparency to the consumer. Read the return policy. It says one thing and then when a return is necessary, they inform the consumer that the merchandise must be returned to CHINA and the consumer is not only responsible for the shipping (they do not inform the consumer of this) the consumer is responsible for customs charges as well. Furthermore, the product quality is very poor. The company refuses to take responsibility for their lack of transparency, yet they would rather offer a 15% refund and then when pushed, they move that to 25%. DO NOT PURCHASE ANYTHING FROM THEM!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Ordered over $100 of clothing on May 25,2020. No updates to the tracking number since June 15,2020. Customer service continues to tell me to wait. They will not cancel my order or credit my account after numerous requests telling them I have never received the merchandise. Do not buy from this company.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
So I figured these guys out! Yes they are China... they create super cute clothing in the most flattering, expensive fabrics that fit and hang on the body wonderfully, that's what they display in the pics on the models on their website... when you purchase though, the items may look very similar to what you picked out but they have manufactured with the cheapest fabric possible... completely different structure of the clothing at that point... Always, always dispute with the credit card you used when purchasing their stuff after you figure out you've been had... send them pics of what you got versus the item displayed online... pretty obvious what they are doing
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I buy a lot of clothes here and have rarely had to return an item. If I do, any issues have been resolved quickly and efficiently. The website is very easy to navigate with many of the brands that I like to use. Prices are comparable to purchases in unmall and their sale prices are good deals.
Such a good site, that I received an email from someone very soon after my order was placed, informing me that unfortunately no stock was available. They sent me a small gift as an apology. I wasn't expecting that at all as stock issues can occur with online shopping. Thank you very much, I will go shopping with you simply because of the previous service I received :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin