RosegalReviews 6,115

I ordered my shipment to be expedited on March 13,2015, and I have not received anything. I attempted to call *******485 and it went to some strange voicemail. My order number Z**************. I needed my items because I am going out of town tomorrow March 24th. This place appears to be a scam and I am just hoping to cancel and get my money back, which I NOTE: They took MY money the next day!
I put in a ticket request to get some resolution, haven't heard anything... I don't know if this company is a scam, but I do know this is not a professional company and I would stay completely away. NOTE: I WANT MY MONEY BACK NOW! THIS IS BLATENT ROBBERY... IF ANYONE IS CONTACTING LAWYERS I NEED TO BE ADDED TO THE LIST. ONCE AGAIN I WANT MY MONEY BACK NOW! I WILL CONTINUE TO POST SOMETHING UNTIL I GET MY MONEY BACK. I DON'T CARE WHO HAS TO REIMBURSE ME, BUT I WANT MY MONEY BACK PERIOD! THIEVES, THIEVES, THIEVES.

I put an order through at the beginning of February. I still haven't received my items and just keep getting ridiculously unhelpful emails. I ordered these item so i could wear them on my birthday which didn't happen. Eery time i try to cal them the number doesn't go through, neither does the live chat button. Why give us these false hopes for nothing. Ill never order from here again and have been telling all my friends the same. Im a blogger so hopefully the word gets out. There was only one option when ordering for free shipping. Don't offer something if its the $#*!tiest thing you can do.

I purchased a dress from here and its 2 weeks late arriving. I chose the fast postage option because i need the dress for my sisters wedding on the 4th April. If it doesn't arrive in time for the wedding then I will have nothing to wear and expect a full refund as I will have no use of the dress after the event. As there was no fault on my end of the purchase, I paid the full expected amount and am now down in pocket and have nothing 50s looking for her wedding.

OVER 2 MONTHS AND STILL NO PACKAGE. I contacted customer service and they put the blame on me telling me that I should have paid extra for the tracking option.

I am extremely dissatisfied the way my order was handled. I recieved the merchandise in a timely manner. But 2 of the items were not what I wanted. One was way to small the other didn't look like the item that was pictured. The person that I emailed mentioned I need to return item in a certain manner in order to receive a 75% credit. This meant spending $65 on return shipping that was just as much as what I had spent on the total merchandise. Extremely dissatisfied with this whole process. Meaning I end up spending money just to get a partial credit…ridiculous! This company has no customer service and its not worth buying from. Buy USA instead.

SCAM! I want to give them zero stars! This company is a joke. They have no connection with the clothing. They take your money while a third party is responsible for shipping they do not know what they are doing. I ordered 8 items over 1 month ago and I have received only two items and they are small and poor condition. I have gone back and forth with their so called costumer service and I still have no answers except that I might get my items at the end of the month "might". It's almost impossible to get a "real" person to help. Every response sounds automated or rehearsed. If I read these reviews prior to ordering I never would have. This is an absurd and unprofessional company trying to steal our money. And in my case they did. I will be lucky if I ever see my items. This company needs to not existed anymore we need to stop being scammed by them! Don't ordered! Repeat Don't order! Scam!

As a college student I don't have a lot of money to go around to purchase gifts for my friends on different occasions, But Rosegal is a site that provides a wide selection of options and cheap prices! (The free shipping is always a plus- I hate paying shipping)

After reading some of the other reviews my hope of receiving my missing item is dwindling. I order 5 items. Got the shipping confirmation staying 4 of the 5 were shipped and the last was remaining to be shipped. No explanation as to why. I have contacted them twice on the website and once through the Facebook page but no reply.
They were quick to take my money but not so quick to rectify the situation. Very disappointed with my first experience.

I wrote a review about Rosegal but when they responded I was not given a chance to respond. Rosegal states my coat was too small because 1" = 2.54 cm. Well guess what, it is the same in our country. They say check the measurement chart next time. I checked their whole website and couldn't find a chart. If I was to check the measurements then the chart should be easy to find. Then they reply to my complaint about no buttons holes for the buttons. Their great reply is that there is a button hole in the original design. How in the world does that help me. I still have no button holes! Ticket # - T*******755.

I order two dresses over a week ago, shipment says 1-3 working days. Where is my parcel? I think the tracking system is useless. Still don't know whether il receive it in time.

I have ordered on this site many times and it has been great. The products looked as they had on the picture. Be aware that they have Asian sizes so make sure you check the chart and chose(usually) a size bigger than what you see would fit. If you do so, you are sure not to be disapointed. As a resident in Canada (Quebec) I have had no problem with the shipping. The delay of about a month/ a month and a half was respected. Be sure to have the shipping insurance and a tracking number (cost to add) if you are not too sure about the arrival of your stuff. If you make large orders, know that you might have around 20% extra to pay because of the duty clearence etc. If you make small orders, ther are none though;)
Hope this was helpfull to you!

After trusting that this may be a place to get fun Vegas dresses, I soon learned that I would pay 60.00 for items that weren't even wearable. The one dress I recieved didn't even have the same neckline as what was shown online.
I have been going back and fourth with customer service for almost two months now. They will not provide me a way to ship my items back. The product was shipped from Staten Island yet to return it I would have to oay 42.95 back to China. Why on earth would I spend even more money in this horrible product!? They said I could send photos for review but I'm sure they will say well we did our part. Originally they offered me $7 back for my trouble. This is absurd. How is this company still I existance!?!?!?!? Please do not purchase from this company. We need to report them to BBB.

I ordered two bathers and was so disappointed when I received them. I went by the sizing on their website and when they arrived, they were half the size. I contacted them but never received a satisfactory response. They told me to take pictures with a measuring tape which i did twice and they have not returned my emails. They also don't provide a way to return items and get your money back.

They are a terrible company and I would never order from them again!

I wish I had read these reviews, it's been 2 months, nothing but my money gone, and they keep writing the same response, didn't pay for tracking number, which is BS. Now, they are stating my order number is incorrect, which I am copying and pasting, right from my order!

I ordered something 2 weeks ago for my wedding and they didnt even tell me it was out of stock until I CONTACTED them. Then they said it would be in stock in a few weeks and i asked since they didnt contact me if they could rush order this. That is the least they could have done, but then i receive a message saying that i would have to pay for rush order. ARE YOU KIDDIN ME! BAD BAD BAD Business. How do they expect to stay in business and spread great reviews when they treat their customers like this. ESPECIALLY for my upcoming wedding!

I have never been so badly scammed! I used the site Rosewa for my purchase. They also parade as ROTITA and Rosegal. Beware. They won't send your purchase! I cancelled my order 10minutes after purchase, which apparently entitles me to a refund. They don't honour it. They don't respond to any of my messages content, they just send nonsense responses.
They apparently ship within 24hrs, I'm still waiting 2months later, they kept telling me it's on its way. I can only laugh. I ended our to keep messaging them, to waste as much of there time as possible, considering the time and money and more importantly faith I've lost. Very UNPROFFESSIONAL communication, liars, scammers, and u can't catch em! The phone no doesn't even work, so ull have no available contact except the lies and nonsense they respond with eventually, to try and pacify u. So unconscionable!

My neice ordered products from here last month and even paid for expedited shipping to get there sooner and she has yet to receive an item or a refund. We have called on many occasions and cannot get thru to anyone. If you want to resolve the issue and not just be SORRY for the inconvenience give her back ALL her money, not just half because she did what she was supposed to do but you did not hold up your end of the deal. Or you can even e-mail a number to call in China so that I can talk to someone.