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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I ordered an ivory lace sweetheart neckline dress August 4th. Today I FINALLY got the dress, only to realise, it's a completely different dress. Not only is the color bright white and lace of a WAY lesser quality than the one pictured, but it's completely see through and the hems and seams are crooked, so nobody but a hunchback could wear the garment. The seams and edges are completely unfinished and fraying, and the dress is a different cut. Instead of a 50s flared shape, it has a weird rounded (kind of- it's crooked, so who knows) neckline and a straight down empire waist awful drape to it. It's terrible quality- I should've just saved my money. DON'T BUY FROM THIS COMPANY. Save yourself the hassle.
Items did arrive! I was a bit worried because my items had not arrived on the day they were supposed to arrive. But, this was only because i did not answer the door for the delivery guy because i was expecting it to arrive in the mail or in a ups/FedEx. T comes in a totally different truck. The truck has 2 words that i noticed could have more i read "Fast Shipping". All items did deliver. One problem i had was the fabric that i ordered was just complete diffrent fbric from what i thought it would come in. Besides this i think it was great.
I ordered a pair of pants. Since they were so affordable I paid for expedited shipping (6-8 business days)... It's been 2 full weeks and I haven't even gotten a shipping confirmation email! This website is a total scam. Luckily I paid through paypal so I can dispute it with that!
Dear Jessica,
First, I want to offer my sincerest apologies to you for the issue.
To resolve this matter for you, we have sent you an email, please check it and reply to us.
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
Received item after a lengthy waiting and what poor quality.
The item description is "one size". I wear a size 12 top and 10 bottom. The top is so badly sized when I do get it on after a struggle I can't move my arms forward the top is so small and the waist is so tight I couldn't get it off quick enough. The length of the skirt is also short and I am only 163cm tall.
I have been refused a refund but offered a discount on my next shop. If I want a refund on my first shop due to poor quality and sizing and have been refused why would I be wanting to buy anything else. I bought one item to see the quality before ordering the other nine items I liked and guess what the basket has been emptied! Definitely not buying anything else.
Don't waste your money - shop elsewhere
Dear Donna,
Thank you so much for your review.
One size doesn't fit all, it doesn't have size options and customers need to check the measurement chart on the description to see whether it fits or not.
For the solutions, we have replied to your email, please check it and reply back to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Anyone wondering if they should order from this site let me show you what you can expect! Find me on Facebook under "jessica ott" and I'll show you exactly why they are a $#*!in scam!
Dear Jess,
Thank you so much for letting us know your concern.
The shipping time depends on the shipping method you choose, for the shipping methods, please check here: http://www.rosegal.com/shipping/
We would like to check your order and offer you more details, could you please give us your order number or the ticket number first?
You're a valued customer for us and we would like to offer you the best service.
Best Regards
Customer Service
Ok so to back up my review i am going to put below the pics from the Rosegal website and then a pic of what i recieved so you can make up your own mind about Rosegal.com. Sorry i tried to cut and paste the pics but it wouldnt let me so you have to click to open the pics. So here we go.
http://img.rosegal.com/rosegal/2014/*******/thumb-img/*******378-thumb-P-*******.jpg
http://img.rosegal.com/rosegal/2014/*******/grid-img/*******157-P-*******.jpg
http://img.rosegal.com/rosegal/*******/grid-img/*******369-P-*******.jpg
http://img.rosegal.com/rosegal/2014/*******/thumb-img/*******620-thumb-P-*******.jpg
http://img.rosegal.com/rosegal/2015/*******/thumb-img/*******683-thumb-P-*******.jpg
http://img.rosegal.com/rosegal/2014/*******/source-img/*******201-P-*******.jpg
Before I begin my rant, know that all items are made in CHINA (which should have been my first red flag). I ordered 6 items off of this site. 2 scarves (I specified I wanted 1 maroon and 1 ivory), a strapless top, a dress, a sweatshirt, and a sweater. My order came with 2 bubble gum pink scarves, the strapless top was bright purple rather than the pretty maroon color shown online (not to mention you can see the white padding in the top plain as day, it's hideous) the sweatshirt wouldn't fit a 12 year old, and the dress and sweater are ok (but by no means would I recommend them). This website is an absolute scam! I requested my money back, but no one has contacted me back (don't even try calling, you'll never reach anyone). I would NEVER buy from this site again! My sister also order a dress a while ago that never showed up. Just avoid this site.
Dear Katie,
Thank you so much for your recent review.
For your issue, we have already contacted you by email with resolutions, please check and reply back to us.
Would you please tell us the order number of your sister's order? We would like to check it also.
You're a valued customer for us and we would like to offer you the best service.
Best Regards
Customer Service
The clothes looked nice on the site but once I received them (after 6 weeks of waiting and no communication) they were of the cheapest quality you can imagine. The "denim" shirt wasn't even real! And the clothes looked completely different. Plus the sizes are completely misleading. DO NOT ORDER FROM THIS SITE! Complete ripoff!
Dear Katy,
Thank you so much for your recent review.
We offer the size chart for each item on our website, did you check it before you placed the order or did you choose your regular size?
We have already sent you an email with the detailed solutions, please kindly check it.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service
I have not received my order. I emailed a few weeks ago to say it hadn't been delivered and was advised it would take 25 working days so I waited. I emailed again today 31 working days after dispatch and the response was "this has been dealt with". It appears by these comments below that Rosegal takes money from people and doesn't deliver the items. I am extremely disappointed and angry. The response today was dismissive and extremely unprofessional.
Dear NIKKI,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you please kindly tell us your order number first? We would like to resolve this problem for you.
I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
Things "look nice" on the site. You order. You wait excitedly. Your package finally arrives. You jump around happy to see your items. You weep. You curse. You curse A LOT.
You realize you've been had by a scam.
Listen people. This stuff is crap. I have bought better quality things from my local small town dollar store. Stay away. Don't even bother. Sizes are waaay off. Watches are clearly the lowest of the low in quality. I HAVE bought a better watch from the dollar store.
Dear Coco,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have already contacted you by email with solutions, please check and reply back to us.
I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
Wanted a new bathing suit this summer... ordered on July 17th... according to tracking number it left China July 22nd... as of August 19th it STILL hasn't even reached canada! Looks like I won't be wearing it this year :( They offered 5% of my next order for the inconvenience -.- who in their right mind would order a second time with such a horrible first experience! Not happy :(
Dear Diana,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened.
Your order was shipped out on 2015-07-20 and the shipping time is around one month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For details, we have sent you an email, please check it.
Thank you for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I love the Rose gal website the 3 shirts that i get there so nice and i did not pay that much for them :)
Amazing online store! I really like rose gal website. I loooove the selection of clothes and the price is reasonable. Thank you.
I had read the bad reviews and figured it was that cheap it couldn't be that bad... well it is! I was very naive to think only people who had bad experiences would post anyway, no, it was just people trying to warn others.
It literally seems like a 12 yr old girl is finding pictures from legit online shopping websites and recreating them in her bedroom. They are very bad quality and look anything like the pictures.
I purchased 5 items and they took about a month and a half to arrive. When they did, they came in three different parcels over a week and a half. When the first two came I tried to start a return claim. I mentioned I would like to return the items (the return shipping at my own expense) and one item was missing. They replied about 3 days later and they completely ignored my request to return items and asked which item was missing. I replied a couple of times but they completely ignored/avoided the topic.
Seriously, don't waste your money or time!
I have been waiting for two weeks now and they stilk havent sent the clothes! So i wrote a reciew like a week or 2 ago and they contacted me asking if i want the refund or the clothes i said refund. I never heard anything else from them. Theyre dirt bags. I want my money back or i will look for legal action against them. They are scamming millions of people!
Dear sierra,
Thank you very much for your review.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to 7-15 business days, please understand that, the exact processing time is not control by us and it depends on the supplier.
Our total delivery time= processing time+shipping time
Expedited shipping means after we ship out the order, it will reach you in 3-7 business days.
For more details, please check our email and reply to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I ordered 4 items as of 8/9/15 then received an email a week later after inquiring about my tracking number, i then was told 2 of my items where not in stock. It's now 8/19/15 and i still haven't received any of my items or a tracking number! I then requested to have a full refund I then was told i had to wait 7-10 business days. This was my first time ordering from Rosegal and most certainly my last time! Such a horrible experience, I ordered these items for my birthday 8/20! And it looks like i wont be receiving my items or my cash back before 8/20 SMDH! I WILL NOT recommend Rosegal to friend's or family!
Dear Ms,
Thank you very much for your review.
For this issue, we have already replied to your email and offer you the solutions, please check it and reply to us.
Thank you again for bringing these matters to our attention.
You are a valued customer for us and we are committed to providing you with the best service possible.
Best Regards
Customer Service
I ordered four exhuma pants and the sizes run super small... I was very disappointed, to say the least! Returning them is such a mission and your link to the RMA return site gets deleted after two days so you have to start the process over again. I can't imagine that the shipping would be less than the cost of the items so this has been a complete loss. You are better off ordering from Amazon that is so quick and easy to exchange...
Dear Barbara,
Thank you so much for letting us know this issue.
For this issue, we have already contacted you by email and offer you the solutions, please check it and reply to us.
You are a valued customer for us and we are committed to providing you with the best service possible.
Best Regards
Customer Service
After writing my first review about my order, I get an email offering to correct my problem but they need my correct order number. Well, wouldn't you know that there was no invoice in my package so I don't have an invoice #. This is just too much trouble. I do not have the time or energy to deal with this any longer. I've learned my lesson. Don't order from any site until you've read the reviews.
Dear Barbara,
Thank you for your recent review.
We would like to resolve this matter for you but we don't know which part doesn't fit you, we need you to confirm the problem with us and we can claim to our supplier if possible, would you please offer us your correct order number so that we can check the order for you? Our order number begins with the letter Z.
We regret any inconvenience or trouble that we cause.
Best Regards
Customer Service
I ORDER SEVEN ITEMS ALL IN XL AND THEIR SIZING HIS SO SO OFF. THEY CAN FIT MY DAUGHTER THAT IS A SIZE 2/4. IM SO UNPLEASE WITH THEM AND IM ASKING FOR A FULL REFUND AND A RMA. THEIR MATERIAL IS SO SO CHEAP AND NOT SEWN GOOD. ONE OF THE OUTFITS WAS NOT EVEN SEWN AND NOT EVEN ATTACHED TO THE WAIST LINE. I EXPECT A FULL REFUND AND A RMA WITH YOU PAYING FOR SHIPPING.
I THINK EVERYONE THAT HAS A COMPLAINT WE SHOULD ALL GET TOGETHER AND FILL AN INTERNATION CLAIM WITH THE BETTER BUSINESS BUREAU. AND TRY TO CLOSE THIS FALSE BUSINESS DOWN. HERE IS MY ORDER NUMBER ZZ**************
Dear SARA,
We regret any inconvenience or frustration that your experience has caused you.
Here is the detailed warranty and return policy, please check on:
http://www.rosegal.com/warranty-return/
We have offered the detailed measurement chart for each item online, maybe you chose your regular size and the ones you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have sent you an email with solutions, please check and reply to us.
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service
How are you still trading when you read your disgraceful reviews?
Dear Diane,
We regret any inconvenience or frustration that your experience has caused you.
Would you please tell us the problem in details and your order number so that we can resolve this matter for you?
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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Dear Michelle ，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Your order was shipped out on 2015-08-12, as you choose flat rate shipping, the shipping time is around one month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have contacted you to personally apologize for what happened and provide the delivery information in the email, please check it.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service