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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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ITS BEEN 30 DAYS, THEY HAVE MONEY AND REFUSE TO REFUND IT, I HAVE NO DRESS!
TODAY THEY SAID IT MIGHT BE 60 DAYS BEFORE THE DRESS ARRIVES, THE EMAILS BEFORE SAID 10 TO 25 DAYS FOR SHIPPING! THEY ARE THE WORST ONLINE EXPERIENCE I HAVE EVER HAD. WITH THAT BEING SAID I PRETTY MUCH EXPECT THE DRESS TO ARRIVE AND LOOK HORRIBLE / CHEAP ALSO!
I WAS FORCED TO PUT A STAR, THEY DO NOT DESERVE ONE STAR!
I placed an order on this site. I just received it almost a month and a half later. The quality is horrible! Wish I'd read some of these reviews sooner!
Dear Kristin,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have sent you an email with solutions on this matter, please check and give us feedback.
Please rest assured that, we're always trying our best to resolve the problem for our customers.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
The quality of the clothing isnt that great. However I expected that since it is so cheap. All the clothes I ordered are exactly what they looked like in the pics. I received my order within 5 days. Overall I am pleased and will buy again from here
You can not reach by phone no one answers, u have to fill out a ticket to find out where your purchase is, you can't email them without a ticket, first it says 3 to 5 bus. Days then it says 6 to 8 business days. If I do not receive my order by this week I will take further steps with this overseas company
Dear Debra,
Please accept our sincere apology for the inconvenience or frustration that we caused.
Your order was shipped out on 2015-08-17, as you choose standard shipping, the normal shipping time is around 6-8 business days if no delays.
For more details, we have sent you an email, please kindly check it.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I've shopped other online discount type stores, this is the worst! Bought 5 items, 5 items straight into the garbage!
Dear nancy,
I want to extend my sincere apologies for the problems you have experienced.
You're a valued customer for us and we would like to deal with this matter for you, we have contacted you by email, please check and give us feedback.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I placed an order on August 4,2015, and I haven't received anything yet. That's what you get for trying to help other countries, besides your own out. Never again and you can keep those few dollars, because it seems like you need it more than me.
Dear Shekelia
I want to extend my sincere apologies for the problems you have experienced.
Your order was shipped out on 2015-08-06 and the shipping time is around one month. However, they are approximate times for reference. Please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have sent you an email, please kindly check it.
Once again, we regret any inconvenience or frustration that your experience has caused you.
Best Regards
Rosegal Customer Service
I had the absolute worst experience with this company. DO NOT BUY FROM THEM. First off, the clothing is terribly cheap. Several of the clothing items fell apart while I was trying them on. I ordered numerous items and didn't even try on half of them because it became clear that it would just be a waste of time. When I tried to return the items, I was advised that I should just "give them to my friends" because the clothes would be deemed "refurbished" when returned and I would probably spend more on the return shipping than I would be refunded. A total scam. I would never ever buy from this company again. PLEASE AVOID AT ALL COSTS!
Dear Annika,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are NOT scam, we're always trying to provide the best service.
Regarding your concern, we have already contacted you by email, please check it.
Once again, we regret any inconvenience or frustration that your experience has caused you.
Best Regards
Rosegal Customer Service
This company sucks at customer service and they operate with bait and switch by advertising a beautiful, well made product and then they send out poor quality fabric and the outfit I purchased that looks nothing like the advertised picture. I have reported to the worldwide better business bureau and made several attempts to contact the company with no luck except through Facebook chat. They want to you to send order numbers and pictures and give a line of $#*! that they will pay a percentage back they won't cover the shipping costs back and I refuse to give this bull$#*! company anymore of my time, effort or money. I am moving forward with legal action!
Dear Stephanie,
I want to extend my sincere apologies for the problems you have experienced.
You're a valued customer for us and we would like to resolve this matter for you, please check our email for details and reply back to us.
Once again, we regret any inconvenience or frustration that your experience has caused you.
Best Regards
Rosegal Customer Service
So when something is on back order do you let your customers know? Or just wait until they see the missing item and try and reach out? There was no indication that this item was not in stock online. There was no emails for customer service explaining where my money went. Also you should reimburse any customers with fast shipping money back. It's amazing how fast your company response to online comments and no to business matters. You not once make comments regarding the quality in the product your selling. Spend more time offline trying to convince the internet how you guys aren't horrible and more time trying to figure out how to make your business better. It's about the quality of an product not the quantity that'll make you successful!
Dear Holly,
Thank you for taking your time to write your review. We really appreciate that you let us know your concern.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods.
For the items you're not satisfied with, we have already replied to your email with solutions, please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
First of all, i loved this online store. Amazing prince, services, and good clothes quality. The shipping is even free or even lower price then i expected. I looked into many other online store but the shipping prince was very high ($30). But, with this site, i am very pleased. I have already shopped two times and Very happy with everything.
Rosegal stole a photo of a dress that I personally designed and photographed from my etsy shop. They took my Cherrybomb dress picture and have it currently posted on their website after scrubbing my logo from my picture. They want me to sign a legal document releasing them from all liabilities (so I won't be able to sue them) and I'm refusing to do so because what they are doing is wrong and they should face legal action for their fraudulent ways of doing business. It's one thing to knock off another persons designs, that is to be expected in fashion, it's another issue entirely to actually steal another persons photograph and claim it as your own. I suppose I'm rattled because I actually have a handmade clothing business and they are just one one of the many super shady Chinese clothing manufacturers who do not comply with copyright law and intellectual property rights go out the window so to speak.
Dear Claire,
We sincerely appreciate your time in bringing the matter to our attention.We take highly attention for this issue.
Please accept our sincere apology for the inconvenience or frustration that we caused.
We have total respect for brand copyrights, intellectual property rights and patented work. We wish to categorically emphasize that we do not knowingly sell any copied or counterfeit products.
If you are not willing to fill in the form, please contact us directly to [email protected] and offer us the information required on http://www.rosegal.com/legal-window/.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
Everything I was looking at on their sight I wanted! From "cute" to "beautiful" items. I ended up going for one of each because I couldn't resist, especially at those wonderful prices. Well the items looked nothing like the picture, I'm still not sure what kind of material they use (something close to the paper towel family I'm pretty sure of), and I didn't bother returning anything because it would have cost more than what they were really worth! Save your money and just go to Walmart!
Dear Catina，
Please accept our sincere apology for the inconvenience or frustration that we caused.
We would like to resolve this matter for you, could you please offer us your order number so that we can check it for you and offer you the resolutions? The order number begins with the letter Z.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I ordered, needed to change the size, which was ok, then they tell me that on top of paying for fast shipping, i need to pay more and ask for another 15 quid!
Ten or so emails later, i finally got my order cancelled, disappointing as i liked the items.
Thankfully I have also been refunded, went to asda, and got a substitie for a tenth of the price.In all, if this were a UK based company, im sure it would be fine, but its not.
Please bear in mind when ordering (if you still intend to do so) that all these clothes are made to fit tiny chinese and asian ladies... not UK USA or Canada!
Dear ellen ，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
If your address is remote area, according to DHL policy, you will need to pay for the remote area fee.
You can find more information here:
http://www.dhl.com/en/express/shipping/shipping_advice/surcharges.html
Your order was refunded on 2015-08-19 and it will take a few days to reflect in your account, please check it later.
We have also personally contacted you and express our regret and apology.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I was just about to place an order, but I thought better to check for reviews about this web site as I found it a bit suspicious. Thank you so much for all the ones that had a bad experience with it to take the time to share it here and save others of going through the same troubles. I'm surely not taking the risk to buy from it.
Dear Jade ，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are NOT a scam. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can also respect the opinions of other reviewers because it is not fair to accuse other honest reviewers of being liars, they are also real experiences.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us
Avoid this issue going forward.
Thank you for recent comments and we take feedback very seriously.
Best Regards
Rosegal Customer Service
Where do I even start? First of all, the site had issues when I tried to order a dress, and told me my purchase hadn't gone through. I tried again, and this time it went through and i received a confirmation email. I then took a look at my credit card statement and saw that I'd been charged twice. I emailed the store explaining the situation and asking to have one order cancelled, and never heard anything back or had any charges reversed. I had to go through paypal to get my money back for my second order... then when I finally received the dress it was absolutely NOTHING like the picture. The material did not match the description, and the sizing was WAY off. I usually wear a medium, but bought a large just to make sure it would fit and it was way too small on the bust, and also much much shorter than it should have been. In no world could this ever be a dress - my butt wasn't even covered.
DO NOT EVER SHOP HERE.
Dear laura ，
First, I want to offer my sincerest apologies to you for the issue.
For this issue, we have already contacted you by email, please check it and reply back to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I placed in order in April. I received 1 of the 4 items i ordered. They told me they would not refund my money because i didn't purchase insurance. Lost my money :(
Dear Carrie
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Your order was separated into 3 packages, we would like to offer you compensation on the items you haven't received, please check our email for more details.
Your patronage is important to us and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
I wish there were a ZERO rating. I just got my order from rose gal which came pretty quickly. Took about two weeks. Not a big deal. However, I ordered a skirt and top set and both were extremely too big. I ordered the smallest size they had. It's definitely not the material the model pictured was wearing. It was VERY flimsy and cheaply made. I figured something was up when I saw how cheap the prices were. I also ordered a shirt which I had no problems with except it was very thin and I didn't expect it to be so fitted, again, not as it was shown on the model. I'm wondering if they take pics from other sites and just out rose gal on the pic. I will never shop on this site again. I have two more items coming and I don't have high hopes for them either. Seriously disappointed.
Dear Kiosha ，
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
To resolve this issue for you, we have sent you an email, please check it and reply to us.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service
I love this site for their unique style of clothing.
DO NOT PURCHASE ANYTHING FROM THIS SITE! I imagine these clothes are made in a sweat shop in China. The pictures of the clothes on the site is nothing close to what I ordered, the fabric is close to tissue paper and half the clothes came half way made. Save yourself the money and disappointment and just wear a trash bag because it would honestly be better than the clothes you receive.
Dear Jillian,
We regret any inconvenience or frustration that your experience has caused you.
To resolve this matter for you, we have sent you an email, please check it and give us feedback.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
My order did not show up. I tried calling, no one answers these ph. Tried sending email by filling it out online and it keeps rejecting it saying my email address or password is wrong... it's not. Never again.
Dear Debbie ，
We regret any inconvenience or frustration that your experience has caused you.
Our order number begins with the letter Z, would you please offer us the correct order number so that we can check for you?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear TAMMY,
Please accept our sincere apology for the inconvenience or frustration that we caused.
Your order was shipped out on 2015-07-23 and the shipping time is around one month. However, they are approximate times for reference. Please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more delivery details, we have sent you an email, please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service