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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I am a buyer and fashion designer. The clothes are very cheap quality and terrible fitting. I would never keep these in any store to sell and scam my customers.
I ordered my garments ON august 11th. Whilst it hasn't been very long - I have lost them as they disregarded my details that I entered into the system and continued to send it to an old home address. I have emailed them twice in attempt to find out where/when the items were shipped so as I can chase it up (from strangers mind you) with no response whatsoever.
I will never, ever purchase from this site again.
Dear jamie ，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have sent you an email regarding the address, please check and confirm it for us.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service
I bought the strawberry bandage swimsuit for $14. I checked the size chart so it fit great. I got a medium but i normally wear a small. It took awhile to get here, but with free shipping from China i cant complain. Looked just like the picture & the price was great!
Do not buy from them! I received my order pretty quick however words cannot describe how cheaply made the clothing is. I could have went to michaels and put something together better than they did. It is AWFUL! I wish I could post pictures of a pair of shorts I ordered. You have been warned. Do not order you will be disappointed. After not receiving a tracking number I started looking at the reviews online for the website so I didn't have huge expectations but it was worse than I thought. I just lol when I opened my package. I just wished I had pictures to prove it. I'm still waiting on a dress I probably won't open it and just throw it away. Do not be tricked the clothes look really cute on the pictures. NEVER AGAINfrom now on I will research every website before ordering. 55.00 down the drain.
Dear Raegan ，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have sent you an email with the solutions, please check and reply to us.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
I ordered a romper and a pair of pants a month ago for college and received NOTHING to this day. The company emailed me saying it should take 2 months for me to receive my clothes that should have shipped a month ago?! WISH I read review before buying especially because I'm in college and need to save money.
Dear katie，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Your order was shipped out on 2015-07-29 and the shipping time is around one month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have contacted you by email with more details, please check it and reply back to us.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I buy two garments in May, never arrived until this day have not returned my money, told me i have my funds in "My wallet" I dont want for any reason have a balance in the rosegal account, i dont want buy never there, i want you return my money to my bank account with which i pay, are swindlers, now I dont have my clothes or my money, and are try to forcing me to buy again, because I have the refund deposited in the account rosegal for use for future purchases, I dont want make purchases whit they i want my money back now!
Dear Araceli,
I want to extend my sincere apologies for the problems you have experienced.
Please note that, we have marked on our policy that:
- All refunds are processed on your Rosegal Wallet as store credit by default.
We have also sent you an email, please check it and reply to us.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I bought a really pretty vintage style bathing suit from Rosegal. It was really inexpensive so I wasn't expecting much for it. I made sure to read the sizing chart very carefully when selecting my size since the site does run very small. When my order arrived I was so surprised. The quality was great and the bathing suit made me look fantastic! The item did come from China so it took a little over two weeks to arrive but that is very normal when buying overseas. I was so happy with my purchase I bought 3 more suits. Can't wait to get them!
Product did arrive but took over 30 days!, the quality is ridiculous!, i know its cheap but this wont last one wash :( I would recommend unfortunately, sorry!
Dear sam ，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
You're a valuable customer for us and we would like to try our best to solve this problem for you. We have sent you an email, please check and reply back to us.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service
DO NOT ORDER FROM THIS SITE - complete scam... no shipping information provided is correct. I have contact paypal to hopefully get a refund but I am not holding my breath!
Dear Tanya ，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We're NOT a scam.
Your order was shipped out on 2015-07-27 and the shipping time is around one month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
This site is a scam from China! They took my money and never responded to any emails. It has been 2 month since I ordered 4 dresses, they sent me an email with a photo with a packet that had a tracking number but when I try to use it, it doesn't works!
Rosegal will only take your money and run away just like a thieve. It is horrible what these Chinese people low life bastards are doing to people all over the world but specially to people in the USA. It seems to me that they target us cause they just hate us. I will not recommend this to anyone. The good reviews they have might be from the own scammers or from the people who is benefitting from this! Liars! Thieves!
Dear Janeth ，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are NOT a scam, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We have checked by using your order number but we cannot find any information in our system, would you please check in your account and offer us the correct one?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
I ordered about 5 things from rosegal.com and none of them looked exactly like the item in the pictures!
Example - I ordered a grey below the knee dress- it vERY clear in pic that's it's a jersey-like fabric that was clingy to the body, fitted and stretchy - what came in was a stiffer fabric, not much stretch and when worn did not cling or fit to the body-
I also ordered this cream dress which looked like a bohemian style very flowy loose dress
With tassels. What came in was a fitted dress with tassels. The cut was NoThIng like the picture of the item-
VeRY DISAPPOINTED!
Dear Liza ，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
To resolve this matter for you, we have already contacted you personally, please check our email.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
The store basically robbed me of $92. PayPal needed me mail a return with tracking. Rosegal stated to only use USPS (with no tracking availability overseas). PayPal won't work with me because I got tricked. No Refunds No Clothes
Dear Cheryl ，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
You're a valuable customer for us and we would like to try our best to solve this problem for you. We have sent you an email, please check and reply back to us.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service
Placed an order a month ago and have yet to receive it. No tracking info provided, no email updates. All I can tell you is they have my $33 and I have nothing to show for it but headaches. BEWARE PEOPLE! LEARN FROM MY MISTAKE!
Dear Alisa ，
We would like to extend our sincere apologies for the issues you have experienced.
We would like to resolve this matter for you and we have checked by using the ID you provided, but we cannot find any information, would you please offer us the order number or the email address registered on our website?
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service
Ordered a skirt on June 30th, just got it today, August 23.2 to 3 months for delivery and the skirt I received looks similar to the one in the picture but it is not the one I ordered. Also sizing, I ordered a large, definitely they run small.
Dear Kelly ，
We would like to extend our sincere apologies for the issues you have experienced.
We would like to resolve this matter for you and we have checked by using the ID you provided, but we cannot find any information, would you please offer us the order number or the email address registered on our website?
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service
Wish I would have read the reviews before I ordered. I ordered two bathing suits. Horrible material and sizing was way too small. I had ordered a large and looks more like a small. Never again will I order from here again!
Dear carmen，
We would like to extend our sincere apologies for the issues you have experienced.
We have offered the detailed measurement chart for each item online, maybe you chose your regular size and the ones you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can
Convert the size accurately.
We have sent you an email to offer you the solutions, please check it.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service
Huge disappointment. I wish I read reviews before I ordered from their website. My order took longer than it was supposed to, i received the wrong items? They forgot one of the dresses I ordered. I've emailed-no reply, I've called- no answer and doesn't accept voicemails. I'll never order from them again.
Dear Amanda,
We regret any inconvenience or frustration that your experience has caused you.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the
Items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods.
For more details, we have sent you an email, please check it.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service
It's been 15 days. Not sure what is going on. I tried to call but there is no customer service. Voice mail is full. If only I had read reviews I would not have ordered.
Dear Starlet
Thank you for taking your time to write your review. We really appreciate the feedback.
We are located in China and we have time difference.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to 7-15 business
Days, please understand that, the exact processing time is not controlled by us and it depends on the supplier.
Would you please check your account and offer us the correct order number so that we can check it for you?
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I bought around eight items from rosegal with a total costing over a hundred dollars. When I first found the website, I was so excited, I loved so many items on it. While waiting for my order to ship, I started making a wishlist of more items I would like to purchase in the future that was pages long. Then I received my order and could not believe how awful everything was. One item, as soon as I opened it, one of the buttons fells right off. None of the items looked the way they do in the photos. The materials of all the clothing were terrible and cheap. I ordered a piece of jewelry which gave me an allergic reaction. There is not one item that I ordered that I want to keep.
Dear Anna,
We would like to extend our sincere apologies for the issues you have experienced.
We have sent you an email and offer you the solutions, please check it and give us feedback.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
I won't reveal who I am but they sent me a message and actually offered to send me a huge gift if a wrote an amazing review and even added in to not mention that they were bribing me. I had an allergic reaction to some of the clothes I ordered. When dealing with costumer services I had to deceiver some of the spelling errors which wouldn't be too huge of a problem if I didn't feel as if they had a list and they were just copying and pasting into the reply.
Dear Hush,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
This is our recent promotion activity.
For your problem, we would like to resolve it for you, could you please tell us the order number first?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
Absolutely dreadful ordered clothes and they were wrong size i still havent received one item and they refuse to accept returns or refunds. Thieves of the highest calibre.
Dear carole ，
First, I want to offer my sincerest apologies to you for the issue.
Your order was separated into 2 packages and the rest item is still on transport, you'll receive it later.
Maybe the sizes you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
To resolve this issue for you, we have sent you an email, please check it and reply to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marquis ，
First, I want to offer my sincerest apologies to you for the issue.
We have offered the detailed measurement chart for each item online, maybe you chose your regular size and the ones you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can
Convert the size accurately.
We have sent you an email with solutions, please check and reply to us.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal Customer Service