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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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You get what you pay for. Very cheap but because it's cheap material. I might be the only one that got my items within a week though. The swimsuits are a joke because I normally wear a medium and I had to order a large, but when I tried them on, they were AT LEAST 2 sizes too small. Of course you can't return them! I wouldn't buy from here again. Cute clothes but not worth the stress.
Sizes were way off, 6 items and none even came close to the advertised product, customer service was non- existent. It has been 2 months and I still have not heard back from them. All I wanted was a return label but they won't even respond. I called my bank and disputed the charges. Rose Gal is a scam!
Dear aimee r.
We want to say thank you for providing us with important information about your situation.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
For the problem you have mentioned, we have send you an email so that we can reslove th problem ASAP. Please kindly check in time.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal Customer Service
I'm am well aware of my body size, size was not the issue, there are several problems with your merchandise, e. G very poor sewing, very cheap poor quality fabric, 1 if the tops is an XL and even my 4 year old granddaughters head will not fit through the opening, your products are garbage
Dear Kerry M.
Thank you for your important feedback and for letting us about your experience with us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
You can return them back to us if the size is unfit on you, for detailed information, we will send you email, please check in time so that we can solve the problem ASAP.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
Absolutely nothing closer to their pictures! The quality, not just bad, they do not know this word! They just want to steal your money! DO NOT BUY! DO NOT BELIEVE WHAT YOU SEE ON THEIR PICTURES! Size XL- means Small Petite Petite! Swimming bottoms does NOT goes up to your knee!
Dear Ilona K.
We're extremely grateful for your constructive feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the problem you have mentioned, we have send you an email so that we can reslove th problem ASAP. Please kindly check in time.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
So wished i read reviews before ordering! 3 weeks n still waiting for my 2 items. Not excited to get them though cause sounds like they are going to be $#*!! Not happy!
Dear alison g.
Thank you, we always welcome feedback from our valued customers.
I want to start by offering a personal apology to the customer affected.
We are delighted to tell you that your order has been shipped out on 2015-08-13.
It may be delayed by some uncontrollable factors: Bad weather, holidays, customers etc. Please kindly wait for it. For the problem you have mentioned, we have send you an email so that we can reslove th problem ASAP. Please kindly check in time.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
So they apologize on here publicly and say to check my email for a resolution... and this is what they said.
Rosegal Customer Support At: 09/04/2015 07:18:10 UTC
Dear Jodie,
We are sorry for the delay to reply you.
We shipped out the two packages on July 22nd and 23rd. Therefore your delivery deadline will expire on September 23rd. Based on our policy we can offer compensation on that date.
We would like to offer our thanks for your patience and support.
Best regards,
Kyra
http://www.rosegal.com/
Dear Jodie V.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
For the problem, we will send you a better solution, please kindly check the email we have sent you.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Rosegal Customer Service
Absolutely will never order from here again. I ordered Larges and they would fit a pre-teen. Fabric is crummy. Return policy is ridiculous with having to send pictures with measurements of each item and then they tell you that it is the correct measurement.
A nice girl, Madison, tried to help me with dozens of e-mails, but in the end, the postage will cost more than the product. I will just take these to Goodwill and forfeit the money.
Beware, buyers. Not what it appears to be.
Dear Peggy O.
Thank you so much for informing us about your shopping experience.
I want to start by offering a personal apology to the customer affected.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. 聽
You can return them back to us if the size is unfit on you, for detailed information, we will send you email, please check in time so that we can solve the problem ASAP.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Rosegal Customer Service
Excuse me, but what is this I have taken out of the box? I can't believe they pass this on as the items I had ordered! I am utterly shocked to say the least. 12 items came in the box, none of which are slightly similar, any good quality, or fit! Worst of all... wait for it... I am expecting another 2 deliveries which have already been shipped out so can't even cancel it...! If this experience can be of any use to any other google eyed consumer hypnotised by the pictures and prices of this website please, please, please don't be fooled...
Dear sonia o.
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
For the problem you have mentioned, we have send you an email so that we can reslove th problem ASAP. Please kindly check in time.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
Got a pair of pants, the inseam was 30" on one leg and 27" on the other. No recourse, no returns, no way to submit responses, no one answers the customer service line. I hope the local homeless shelter isn't insulted that I donated the pants to them.
Dear Mrs D.
We're extremely grateful for your constructive feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the problem you have mentioned, we have sent you email to solve the problem ASAP, Please kindly check it in time.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
Sizing is all over the place and when you send them feedback on this they demand that you measure everything and send measurements back. I agree with a lot of comments, the sizing is completely poor. I'm a 10-12, but ordered size large as per their scale and some of the items were a size 8-10. Poor manufacturing, cottons loose, stripes not aligned, bra cup on bathing suits not in line with size chart. I negotiated a refund on 1 item of which was never paid. DON'T BUY FROM THEM!
Dear Jodie W.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. 聽
You can return them back to us if the size is unfit on you, for detailed information, we will send you email, please check in time so that we can solve the problem ASAP.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Best Regards
Rosegal Customer Service
I ordered 7 items from Rosegal, and all came in great quality. I was a little disappointed with one item and they compensated for it, which I was really grateful for. Overall, a great buy!
Ordered over $100 worth of plus size clothes. Ordered the largest size clothes thought I would be safe also they were men't to be a oversize style. The clothes will not even fit my very skinny teenage daughters. I bought through PayPal and contacted through that site as this was the only way I can get them to answer my emails. Just want to return and get my money refunded. So far they have refused. I think I have just done my money and worst thing I don't even think I know anyone that could fit into them to give them to. Don't waste your money. Very disappointed and a lot poorer!
Dear Sally,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to you to personally apologize for what happened and offer you the solutions in the email, please check it and give us feedback.
Thank you for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I feel like such a fool for not checking reviews before purchasing from Rosegal! Received my 4 items yesterday and OMG they are sooooooo bad. Poorly made, disgustingly cheap horrible fabric, ridiculous sizing (XL dresses don't even cover undies), A complete waste of money. All 4 items went straight in the garbage bin. Unwearable. Never again will I purchase from a cheap and nasty Chinese website.
Dear Karen,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
You're a valued customer for us and we would like to resolve this problem for you, please check our email for details.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
I am disabled and ordered a top 5 weeks ago still haven't got it. I order a lot online and am appaled the way u r treated I have emailed five times! Haven't even decency to reply RIP OFF company
Dear dawn,
First, I want to offer my sincerest apologies to you for the issue.
We are glad to inform you that your order was shipped out on 2015-07-28 and the shipping time is around one month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have contacted you by email, please check it.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
Ordered a shirt in an XL. My daughter who is 12 can barely wear the shirt. She wears an adult small. It looked like the website but it's not worth the time it takes to get it not to be able to wear it. Another shirt I ordered in XL came 5 weeks later and it's so think you could not wear it without a shirt under it but it's not a shirt you could wear something under. Cheap fabric and also more like an Adult Medium. My daughter can wear it.
Dear Theresa S.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. 聽
You can return them back to us if the size is unfit on you, for detailed information, we will send you email, please check in time so that we can solve the problem ASAP.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
I order 2 shirts a month ago and still haven't gotten them! I am so pissed off with this company! I need those those shirts for a wedding gift for my sister! I am very pissed off with this company!
Dear Larissa A.
We're extremely grateful for your constructive feedback.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
For the problem mentioned above, would you please send us order number so that we cna check it for you?
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
Date Sept 2015: After seeing my review, Rosegal reached out to me and gave me a full refund for the defective item, despite the fact that it was supposedly no returns. This does show good character. I just wish such a defective item hadn't made it out of their warehouse. I've added 1 star for the refund.
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I'm so annoyed that I gave my money to these swindlers. I ordered a bathing suit and it took a full MONTH for me to get my order. They did give a shipment tracking number but it was pointless because the status never changed once it left China. Last night it still didn't show as having arrived in the US, but lo and behold the package was at my door step today. This was the condition it was in:
- A long black hair was INSIDE the mailing bag, being stuck to the sticker that tapes the inner garment bag shut
- The underwire to the bra/cup area is slipping out of the fabric and I'd have to cut the seam and resew it to correct this
- One of the leg holes was sewn improperly and, once again, I would have to cut the seam and try to resew it for it to fit correctly
- Two areas on the string that ties in the back of the bathing suit are not sewn together at the seam
- As everyone else here has stated, size is way too small (yes, I did check the size chart before I ordered)
And the kicker? This item is not eligible for returns. So when they sent me this piece of crap knowing that they were basically stealing my money. I'm sure some people have had good experiences but with so many bad reviews would anyone want to risk going through the same thing I and others have been through? Buyer beware!
Dear Ang W.
Thank you for taking your time to write your review. We really appreciate the feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
You can return them back to us if you don't like the items.
We have sent you an email so that we can solve the problem ASAP.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I had an amazing experience with this site, their products are amazing and their customer service is always available. I love it!
I LOVE rosegal.com. I have had really good luck with them. They are fast to respond to any questions and I have always received my products in the time promised or sooner. The prices are cheap and the clothes are great!
A definite no... Do not purchase items from them... My clothes did come within 10 days but material is the same material that Halloween costumes are made from... I will never purchase another item from them again...
Dear Mary E.
Thank you for your important feedback and for letting us about your experience with us.
For the problem you have mentioned, we have send you an email so that we can reslove th problem ASAP. Please kindly check in time.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brittney M.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We will solve the problem, we have send you an email to solve the problem, please kindly check in time.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service