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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I ordered two items from Rosegal over 2.5months ago and I never received my items. When I used the tracking number they gave me it said that the item was in a sorting facility about to be sent out. That was at the start of August! I complained quite a few times to them and they said that it could take up to a month to get my items but time passed and nothing. When I messaged them and told them I had had enough they offered me less than a 50% refund in Rosegal dollars, so not actual money. THEY STEAL YOUR MONEY AND DO NOT SEND YOU ANYTHING! SUCH A SCAM. DON'T WASTE YOUR TIME AND MONEY
I ordered 3 items from Rosegal. I checked the size chart and in each case chose one size larger just in case. Out of the 3 items, I ripped on shirt just trying to put it on. It was that cheaply made in China. The other one I could not even start to put my arms in the sleeves. And the third had a vee neck that hangs way to the one side. And the fabric is completely puckered where the seam is. I have never seen such horribly made cloths. I had to just forget returning because their policy makes it almost impossible. THIS COMPANY SHOULD NOT BE IN BUSINESS. THEY WON'T RESPOND BACK TO ME. IM JUST OUT 50.00
Dear Cindy,
Thank you so much for your important feedback.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team will solve it for you. Would you mind offering the order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best Regards
Rosegal.com Customer Service
I tried to order a sweater from their site and they flagged me they wanted a one time picture I'd and a picture of my passport or drivers license and I wasn't gonna do that soo it's been three days now and I haven't received a reply why this was taking so long I've tried to cancel my order and hopefully my money will be. Put back on my card. These sites looks good for pricing but a totally scam
Dear Darla,
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred.
We have taken care of your complaint and will offer a resolution soon. Could you please tell us your order number?
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
I thought rosegal was bad news before but it turned out that the site is pretty decent. Recently, when I didn't receive my order and asked for refund, I received my refund promptly and all the messages I sent them were replied to immediately. It's actually not bad and I will order from them again. Good customer service too.
Dear Vanessa,
I want to start by thanking you for notifying us about the issue.
I want to start by apologizing unreservedly to you for what has happened.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
After reading the other reviews here, I feel like I am the latest victim. I started to get suspicious mid-week when my order still said "processing" after 5 days. There is no other company that takes that long! I submitted a ticket a few days ago, and no one has responded, despite their promise to reply within 24 hours. I tried their phone number, but no one answers, and you can't leave a message. Very shady. It feels like this company is a scam... did they just steal my money?
Dear Kristina,
Thank you for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
We are willing to resolve the issue for you. Could you please provide the order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
Now rosegal sends me an email they are going to credit my account what account that company is a scam don't please don't order from them!
Dear laura,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
The clothes are cheap material made very poorly! They advertise free shipping yet I still paid and they have ignored all "customer service tickets" I've left to get a refund! Horrible company!
Dear Kaitlyn,
Thank you so much for your important feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order nnumber.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal.com Customer Service
Don't buy from them. Several other sites that carry the same items, I suggest sammydress.com. Rosegal has great prices which probably comes from taking the $ and not giving the product. They also advertise FREE shipping, that's a lie. They say 15, then 30, then 45, now it's 60 days and I might get my order. If not I should just keep being patient. But they sure took my payment right away. Now they refuse to give me a refund.
Dear sarah,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
Could you please provide your order number? We will resolve the issue to your satisfaction.
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
I placed an order with RoseGal and will not be placing another one. I urge you to overlook the amazing prices. The items are not as described or pictured. I ordered 4 items and am still waiting on 1 to arrive and that was since September 5,2015. I asked for a refund and they refused and told me I had to wait until November. Needless to say I am not a happy customer. Do yourself a favor and steer clear from RoseGal.
Dear Ruth,
I want to start by thanking you for notifying us about the issue.
We are extremely sorry for their disappointment.
Our team has reviewed your complaint and will offer you a solution. Please kindly give us your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
Rosegal is terrible! I paid the extra $7.00 for my sweater to get here in 3-7 days and I have not received it! I am going to make sure that NO ONE buys anything from Rosegal. They use Magic Jack phone company, (which is as cheap as it gets) no one answers, and you cannot leave a voicemail. I hope someone sues your fake company. I would, if I had wasted more than $30. AND they specifically say that there is "free shipping worldwide" on their website. LIES. I am not sure how you are still in business. Thanks for stealing my money.
Dear Justine,
Thank you for your valuable feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Would you mind offering your order number? We will resolved it for you soon.
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
My parcel has been lost in post - waiting more than 2.5 months.
Now when asking for refund nobody answering - usually Customer service answered very fast.
If no answer will need to write case in police...
Dear Modrite,
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred.
I have followed up your case and our team will solve it to your satisfaction.
We would be very grateful if you could tell us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
I ordered 5 items on September 20th and didn't get my first package until the day before yesterday and the dress I ordered was just crap, it felt like a kids costume and the worst part was the zipper was literally sewn into the dress I couldn't even try it on and the wig I ordered was not how it looked in the picture, it was not the color and it's not the same style, it's horrible. The shoes that I ordered do not fit, they're too small even though they are my size. I would put money on it that the 2 items I'm waiting for also terribly made and I'll end up throwing them away. What a waste of $80 I will never order from the awful company again. And hopefully other people will read the reviews before the make the same mistake.
Dear Liz,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
We have taken care of your complaint and are willing to offer a resolution for you. Could you please give us your order number?
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
I have been waiting since 7/9/15 for my order. The site does not recognise my order number and I cannot get through on the phone number they list
Disappointed to say the least. They have my money.
Dear Elayne,
Thank you for notifying us of your complaint.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint. Please provide your order number, we will offer you a solution soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
WARNING!
Do not order from here! (Rosegal, Dresslily and Twinkledeals)
They come from China and it takes forever (months)! When your order finally comes in, its nothing but JUNK! It doesn't even look like what the model are wearing! A lot of people do not even get their order! They never message you back and you probably will never get a refund! The worst quality of clothing, 10 times worse than the Dollar Stores! DON'T WASTE YOUR MONEY!
Dear Tammy,
Thank your for your message.
Let me start by apologizing personally for your experience.
Please note we are Rosegal instead of other companies.
Please provide us your order number and let us know your problem. We are willing to deal with the issue and solve it efficiently.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
Ordené un vestido para regalar a mi novia y este jamás llegó. No hay forma de encontrar una respuesta con este proveedor ni como poner una demanda al sitio de Rose Gal. Ojalá estos chinos tramposos alguien los meta a la cárcel.
Dear Antonio
Thank you for taking your time to write your review.
I wish to start off by telling you that we are extremely sorry about the situation.
Your case has been taken cared of by our support team. Could you please let us know your order number? We will resolved it for you soon.
Thank you very much for your collaboration.
Best Regards
Rosegal.com Customer Service
I bought a couple of "sweaters" from this Chinese company. I didn't realize it was Chinese until I received my shipment. They used the WORST material. Nasty nasty material. If I could, they wouldn't even get a star
Don't bother with them.
Dear Christina,
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order number.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal.com Customer Service
I am completely dis satisfied with my order.
The skirt is NOT what you show in the picture, the skirt you sent it cheap and ugly.
The shirt I received was made of very poor quality and ripped when I put it on.
I have never received a shirt I ordered and you took my money and didnt sent the shirt
Dear Sage,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We are willing to resolve the issue for you. Could you please provide your order number?
Thank you very much for your collaboration.
Best Regards
Rosegal.com Customer Service
Somehow I couldn't find review sites for this website prior to buying my dresses. Now that I got my package, a month later, it was such a disappointment. Quality of fabric was extremely cheap. You are not getting what is advertised. I guess it was too good to be true; 3 dresses for $34 and free shipping. Waste of money but I am glad I didn't spend more money than what I was enticed to spend.
Dear Shelli,
Thank you your feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you mind offering your order number to us?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
I originally wrote a review on Site Jabber about Rosegal.com saying that this site is disgusting and I will never order from them again. I ordered a loose sweater that was advertised as, "one size fits all" and though I am a 5'5'' and 123 lbs I almost couldn't get the thing over my head. On top of that, the sweater had NO LABEL or TAG or Material description OR care instructions tag ANYWHERE. It looked like it was made in someones garage. HORRIBLE! The Material wasn't even the same material as what was pictured on their web site. The material was thin and scratchy... HA! Nice sweater material... not only are you cold, you are scratchy too.
Okay, so then, Rosegal replies to my review saying how "oh so sorry we are and can we make it up to you just give us your order number" So then I wrote a semi apology for writing such a scathing review. (oh, by the way they write this "so sorry" response to almost everyone that gives them a bad review) I give them my order number, and now not only has my previous review on Sitejabber disappeared, they have not replied back except to say yet AGAIN how sorry they are and asking AGAIN for my order number. Okay, I admit I am an idiot to have gotten suckered yet again.
Do not buy from this site. They will rip you off. At least I am fortunate that I got what I ordered. I see that a lot of people don't.
Dear Teri,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and will offer a resolution. Could you please let us know your order number?
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
I ordered an item a month ago and still have not received it! Customer service will not contact me back and i have yet to figure out how to track my purchase. They email a tracking number but it continues to tell me it is incorrect. Thank goodness it was only a $13 order! I will be checking online review pages before ordering from new sites for now on.
Dear c,
Thank you for taking your time to write your review.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team. Could you please provide the order number? We will resolve the issue to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrea,
Thank you for taking your time to write your review.
We are extremely sorry for customers' disappointment.
Your case has been taken cared of by our support team. Could you please give us your order number? We will resolve it efficiently.
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service