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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I wrote on here that I didn't believe it was a scam. But it is, as I see people making their reviews and receiving from Rose Gal, the same response that they were going to "Take cared " of the situation and asked for my ticket number, I sent my ticket number but NOTHING TRANSPIRES... don't get your hopes up that they will care about your concerns or reviews, that part is a scam because they don't, and they won't. Ticket number meant nothing to them but numbers. Everyone who receives a message that they will take care of the issue... it's a lie. Don't hold your breath.
Didn't check the reviews like a dummie but ordered 2 sweaters a month ago. I haven't received them nor have I received a shipping confirmation. Whatever you do pay attention to the reviews cause I believe now that they are a scam.
Dear Patricia,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order number.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
I need to cancel order and refund my monies as soon as possible! I have read reviews and obviously I'm being scammed I am Going through consumer affairs as well as pay pal. I sent a message and attempted to call you and got a recording as well as email still processing after several hours?
Dear Cindy,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Could you please give us your order number? We will cancel your order and refund you as soon as possible.
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
I never write reviews, but in this case, I have to! It's been over a month and I have not received the dress I ordered. When I emailed to complain they said it was expected because I chose to ship ground. They advised it might be stuck so I went to USPS, DHL, and UPS (yes they advised and I went to all 3 places) to find it which they recommended but obviously none of the places have the mysterious package. I cannot file a complaint or get a refund until it's been LOST for 60 days. Unbelievable. What a scam. Suck crap.
Dear Alexandra,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and will offer you a solution. Please kindly let us know your order number.
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
What more can be said about this company all the negative reviews about this company are accurate i checked on my order after 28 days and it said it was still processing! I have emailed them twice with no response and the phone number is a magicjack number that has been disconnected. Never received my order and I'm out $40. AVOID THIS COMPANY!
Dear Mike,
Thank you for providing your extremely valuable feedback to us.
We are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Could you please give us your order number? We will resolv it as soon as possible.
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
I cannot get the company to respond to me. Have ordered and never received items and cannot even get a hold of customer service. This place is a fraudulent company and I will be reporting them.
Dear Tara,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team will solved it for you.We would be very grateful if you could tell us your order number.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
I ordered a blouse in a size Large. I usually wear a Medium but expected it to be a bit smaller than usual because of the price. This blouse lacked about 4-6 inches even meeting in the front. It wouldn't even fit a large child. Also, it was supposed to be chiffon and it was made of a cheap satin material. I didn't pay to ship it back but donated it to Goodwill. My lesson was learned: never, ever order anything again from Rosegal. Buyers beware... shop elsewhere!
Dear Linda,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
We have taken care of your complaint and will offer a resolution. Could you please let us know your order number?
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
Paid with mastercard and has been over a month and not received my orders. Cannot get in touch with them
Dear Joan,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Would you mind offering your order number? We will resolve the issue for you soon.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
This company is a rip-off. Their clothing is made of thin cheap fabric and looks nothing like the photos.
Dear Linda,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could tell us the order number.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal.com Customer Service
Took two months to receive one shirt! Ordered a monogrammed shirt and when it finally arrived it was not my monogram. Sent complaint ticket and they said no returns and it comes with the monogram initials in the picture?! Who wants a shirt with the wrong monogram! Will never order from them again! It really is a shame because they seem to have cute stuff!
Dear Kelley,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team. Please give us your order number, we will provide a solution for you,
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
I ordered a skirt 4 weeks ago. Order status says shipped Iv never received it yet no website to complain. Phone number ones not take messages, it full Beware I think it's a Scam no skirt no refund
Dear Angela,
Thank you for your important feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
My shipment came in within 2 weeks, BUT out of 3 dresses, I was sent 2 of the wrong size and the material is super CHEAP! The items on the site don't represent quality...
To top it off, I had a receipt in my bag with the dresses prices, which were all $3 and change, yet my total bill was $50! Ridiculous, bad quality, and terrible misrepresentation... ZZ**************
DO NOT BUY FROM THIS SITE!
Dear Danielle,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
Like everyone else on here, I ordered from Rosegal without checking reviews. Order placed Aug 25th, still nothing from them. I've tried contacting them, I've tried contacting the shipping company (seems like a fake company), and no response from anyone.
Definitely contemplating organizing a class action lawsuit.
Dear Al,
Thanks for providing your extremely valuable feedback to us.
We are extremely sorry for their disappointment.
Could you please give us your order number? We will resolve the issue to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
DO NOT ORDER FROM ROSEGAL. The quality is the worst quality ever, and good luck getting a refund from them.
NO stars from me.
Dear sheri,
Thank you so much for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could tell us your order number.
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
I ordered a dress on Rose Gal in July. The delivery was a bit long, but when I contacted the customer service, I got a really fast reply and when the dress arrived, it was exactly as described and as was on the picture.
I ordered a shirt 4 weeks ago. They sent me a shipping number two weeks later.
This number does not exist at China Post Unregistered and what is worse, each contact to
Rosegal in the meantime asking for details and a correct number ended in silence.
No answer. Nothing. The best could be they are unable to organize their orders and shippings, worst reason the company is not serious. At least some clients got their merchandise delivered.
Dear Angelika,
I want to start by thanking you for notifying us about the issue.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Would you mind offering your order number? We will resolve all the issues for you soon.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best Regards
Rosegal.com Customer Service
I have had a really poor experience ordering from RoseGal and I don't recommend them to anyone. Their automated messages are not helpful at all and they do not answer any questions properly. They lost my package in transit and then prompted me several times to pick it up from some kind of package centre (not a post office). However, they were unable to tell me exactly where it was in order to pick it up, even though I asked several times to please just tell me exactly where it was so I could locate it and pick it up. They kept replying with garbled automated messages then finally when my package was sent back to them, told me they were going to charge me to resend it. Now I keep asking them to just refund my money, and they keep responding with auto-responses that are not helpful at all. Really disappointing in so many ways. I will never order from them again.
Dear Sarah,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
Same thing happened to me over 75 business days and i did not receive my order, i am 3 month pregnant now and no use for me to wear these pants. I want my money bac.
Your order number is ZZ************** and we have shipped your order out today.( 21 August-2015)
Can someone tell me how can we report this site? There must be a way of protection.
Dear Noha,
Thank you for your important feedback.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosrgal account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
After waiting on my order for over a month, I was told that I would need to wait another month before they would even consider issuing a refund. Since when does it take 2 months to ship something unless it's coming on a slow boat from China? This place is a joke! I've given up on my order but they will never see another dime of my money.
Dear Mary,
Thank you for taking your time to write your review.
I wish to start off by telling you that we are extremely sorry about the situation.
Our team has reviewed your complaint and will offer you a solution. Could you please provide your order number?
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
Cheapest material doesn't look anything like the pictures, more mad at myself cause I should have known better, but seen so many of my friends promoting this site :(.
Dear Leanne,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
We would be very grateful if you could tell us your order number.We will resolve the issue to your satisfaction.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dawn,
Thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team. Would you mind offering your order number? Our team will resolve it for you soon.
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service