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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Hi, I ordered from this site over a week and a half ago I paid extra money for faster postage I have had an email saying it has been dispatched, yet when I go put the tracking number in it can't find it. I have emailed you guys over 4 times with no response. It's just rude customer service if you ask me. It better be here by Friday morning or I'll be taking this problem higher if I have too! Not very happy
I placed an order over two months ago and I am still yet to receive it. I have lodge several queries to their customer service department which promises a 24 hour response over the last three weeks and I am still to receive a response.
I do not want a generated response from this company apologising or asking for my order number as I have already provided this to them on several occasions. Either send out my order or provide me with a refund!
Dear Patricia,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Would you mind offering your order number? Then we could be able to resolve the issue for you soon.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
I ordered two items from this place only recieved one and I've tried to get ahold of them many times but I can't get a response from them! Don't waste your money on there clothes they are a joke!
Dear Kristi,
I want to start by thanking you for notifying us about the issue.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could tell us the order number.
Thank you very much for your collaboration.
Best Regards
Rosegal.com Customer Service
I received my order I think from Asia. I know it takes a awhile so wasn't worried. Items arrived and everything I ordered is to small. I think all their clothing is made for little Asian girls not American girls. I will have to find someone small enough to wear them. Maybe my 4 years old granddaughter. Cute clothes tho.
Dear Shelby,
Thank you for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
Your case has been taken cared of by our support team. Could you please provide your order number? We will resolved it for you soon.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
Do not order from this fake company! I ordered a dress, it never came and I never got a refund!
Dear dora,
Thank you for recent comments.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order number.
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
I was so bummed when I read these reviews shortly after placing my order. To my surprise, I had a wonderful experience. I placed my order and immediately got an order confirmation. The following week I got a shipping confirmation and my credit card was charged. Less than a week later, I received my order via DHL. I ordered a size up after reading that the tops run small. Yes, it is a thin material, but what I would expect for what I paid. Will use again! Hopefully the bad reviews were just a new business working out the kinks.
Pictures look great! Buyers beware! Took 1 month to receive my items. No response when I tried to contact company. Worst company ever! Clothing was so cheaply made I wouldn't even use it for rags
Dear Barbara,
Thank you for providing your extremely valuable feedback to us.
We very much regret that the issue has occurred.
We have taken care of your complaint and will offer a resolution. Would you mind offering your order number?
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal.com Customer Service
I have to ask the customer care center. How on earth can you continue on doing business when you have complaint after complaint after complaint? And that's just THIS page? This one alone has over 1600 complaints on it? Don't you think it's time to change something? I work in an industry that thrives on reviews. If we had anything remotely close to this type of trend. We would have been shut down ages ago. Perhaps you should stop worrying about free shipping and 80% off, and start working about coming through and quality to some degree.
Dear Lorin,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
If you have any problem with the order placed on our website, please let us know and provide the order number.We will do our very best to assist you.
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
I ordered 4 items last month, I received 3 of them within 2 weeks but I haven't gotten my hoodie. The items I did receive were disappointing to say the least. I wrote them over a week ago and have yet to hear back from them. So much for 24 hour response like their site promises. This site is nothing but bull $#*!. It should be shut down and we should all get our money back.
Dear Kyla,
Thank you so much for your important feedback.
We are extremely sorry for their disappointment.
I have followed up your case and our team will solve it for you. We would be very grateful if you could tell us the order number.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
Finally received ordered items and was very disappointed with the quality. Poorly stitched, inferior fabric, sizing not consistent. Will never purchase from this outfit again!
Dear Shelley,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and will offer a resolution. Could you please provide your order number?
Thank you very much for your collaboration.
Best Regards
Rosegal.com Customer Service
I never got my stuff, ever... its been more than two months since my purchase, and they wont reply to any of my tickets. Never ordering from here again. Save yourself the money and the worrying and avoid this website.
Dear Elizabeth,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
We are willing to resolve the issue for you soon. Would you mind offering your order number?
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
All items are cheap fakes of the photographs, shoddy stitching, material and the clothing has a pungent smell. The sizes are nothing like they are supposed to be. Website had you believing this was a clothing firm in the Netherlands NO ITS FROM CHINA.
DO NOT BUY ANYTHING FROM THIS SITE
Dear Joyce,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and will offer you a solution.If you could give us your order number, we would be very grateful.
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
I ordered a sweater from this company over a month ago and contacted them about when I could expect to receive it and never heard back from them- I want my money back and am entirely disappointed about the website. I called their customer service number and was told that their "magic jack customer" was currently away. I don't know what type of shiesty operation is going on here, but this is terrible that so many people are getting robbed and the one's who do get their parcels are so disappointed.
Dear Melissa,
Thank you for recent comments.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team. Could you please provide your order number? We will resolve the issue to your satisfaction.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal.com Customer Service
I ordered about 3 weeks ago and have not received my items. My card was charged immediately. I do not have an order number as I cannot access the website since it will not allow me to "log in". I feel so screwed. The phone number will not take messages at this time. Really? SCAM, run for your life!
Dear Donna,
Thank you for notifying us of your complaint.
We are extremely sorry for their disappointment.
Our team has reviewed your complaint and will offer you a solution. Would you mind providing your order number?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
I ordered from Rosegal over a month ago and have submitted problems through the support center, but have not received any information on the whereabouts of my purchases. I have already paid for the items and most likely cannot even wear them as now they are out of season! I would NEVER recommend this site to a friend. The lack of communication and the feelings of inappropriate business practice makes me question whether or not I will ever receive my purchases. Lesson learned!
Dear P,
Thank you so much for your important feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Could you please give us your order number? We will resolve all the issues to your satisfaction.
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
Hello, after waiting for 2 months for my goods, Rosegal has credit back into my credit card the full ammount paid.
Cant make any feedback about the product, I never got it.
Dear Claudia,
Thank you for taking your time to write your review.
We are extremely sorry about the situation.
We have taken care of your complaint and will offer a resolution.If you could tell us the order number, we would be very grateful.
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
I have been trying to get a hold of anyone regarding my order. They charged my credit card almost a month ago and I still have received NO COMMUNITATION from them. Even after calling several times and writing customer service I have heard nothing. They promise a response within 24 hours. Well it has been much longer and still no response!
Dear Michelle,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and will offer a resolution. Could you please let us know your order number?
Thank you very much for your collaboration.
Best Regards
Rosegal.com Customer Service
I made two orders with Rosegal. I paid for the expedited shipping and I have never heard from them. Oh they charged my account right away but I put in two separate tickets to their customer service asking where my orders were and of course I have not received any response. They claim 24 hours but it's been a week. Really wish I would of checked these reviews before I wasted the $60. I'm currently working with my bank to recoup the money and of course I'm reporting them to the BBB.
Dear Melissa,
Thank you for your valuable feedback.
We are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Could you please send us your order number?
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
I ordered 2 sweatshirts over 2 weeks ago, they charged my card, I paid for expedited shipping, and still it has not shipped - I cannot get a hold of customer service after writing a few tickets and calling many times. Looks like I'm out over $50, very upsetting and I will never order from them again.
Dear Lily,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Would you mind offering your order number? Then we will resolve the issue for you as soon as possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
I am going to my bank to get my money back. You people are just sucking people's money. I am reporting this place as fraud. Hopefully it will shut you down and you will get your stupid ads off of all of my social media. You people are terrible for doing this to customers.
You never shipped me my package, you charged my CC right away. I paid for expedited shipping and you still haven't shipped them. I left you a TT and you said you would get back to me in 24 hours... well it's been over 72 hours... so you have lost my business and I hope no one else shops with you.
Dear Katie,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could tell us the order number.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steph,
Thank you for providing your extremely valuable feedback to us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
In this case please kindly provide your order number.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service