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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I should have figured something was fishy when I saw that you can't add a review on their facebook page. I ordered a shirt from Rosegal over two weeks ago. When I check the status of the order, it only tells me it's still "Processing". Still processing for over two weeks? Not even shipped yet? I've submitted two complaint tickets, neither of which has been answered despite their "response within 24 hours" promise. It looks like they're just going to keep on taking people's money. DO NOT BUY FROM THIS SCAM ARTIST SITE!
I have help my cool for 2 months now. I still have not received my Item i ordered at the Start of September.
I have had no response from this stupid company. You need to get shut down NOW!
I am so EFFING pissed off i wanted this item for my birthday.
$#*! THIS COMPANY!
I WANT A REFUND NOW!
YOU DON'T EVEN DESERVE 1 START!
ROSEGAL you better contact me ASAP! You have a very pissed off Customer!
Dear Ashleigh,
Thank you for taking your time to write your review.
We are extremely sorry for their disappointment.
Our team has reviewed your complaint and will offer you a solution. Would you mind proving your order number?
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
I have ordered several products (about 20) over the years with this site and have usually been pleased with the products for the price but not any more after weeks of waiting for one dress that is unwearable and total y transparent and two items missing presumed lost and another 6 weeks waiting for another three so far (who knows what they will look like) I have had enough. Sadly They have lost another customer
Dear Angela,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.We would be very grateful if you could tell us the order number.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
Do not waste your time or money! I ordered over a month ago and still never got my items. I contacted the company they said it would be shipped late November... Ummm, I placed my order September 27th... They sure charged my card right away, but I can't reach them for a refund... TOTAL SCAM!
Dear Maria,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Please kindly let us know your order number.
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
I ordered some clothing from rosegal.com in mid August, and when they sent me an email telling me my order had shipped, I saw that they had completely butchered my address. They listed the street number as my name and completely dropped the apartment number. I contacted them right away to tell them what happened and they said they couldn't do anything until the package came back, and that I should contact my post office. I did contact the post office but they wouldn't release the package to me since my name wasn't on it and there was not a valid address on the package. Meanwhile, the second half of my order shipped and they sent it to the wrong address AGAIN, even though I had already notified them of the error. My packages were never returned to China - they have been sitting at a post office in LA for months (I am in Seattle). I have exchanged many messages back and forth with Rosegal support and they refuse to do anything about this. They will not contact the post office and they will not give me any answers. They tell me I have a handling deadline of October 20 and they will "offer me a solution" after that, but it is past that deadline and I still haven't heard back from them. The replies I get are in such broken English that they are barely intelligible. I absolutely do not think that everybody should speak English, but I think that if a company is going to market their product in an English-speaking country, they should employ some English-speaking customer service representatives. In summary, I never got my order, the customer service was the worst I have ever encountered, and I cannot warn you enough to stay away from this company. I guess this is what I get for buying cheap junk from China. Never again.
Dear Jennifer,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and will offer a resolution. Could you please give us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
For $11 (plus shipping), I guess I can't be too mad... but I purchased this dress to wear at my birthday party in a week and fell in love with the "plunging" neckline, only - it doesn't have one and is totally different than what is pictured on the website. It is so sheer you can see straight through it and can only be used as a swimsuit cover up because a slip would be totally obvious and tacky. I had been warned that the sizing ran small so I ordered a large but this is more like a small/medium. It's like the saying "If it seems too good to be true..."
Dear laura,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and will offer you a solution.If you could tell us your order number, we would be very grateful.
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
I ordered 3 items. 2 were delivered; never saw the 3rd item. When I notified them, their first response was "Item shipped." Second complaint - response was "Thank you for your patience." Items ship from China. Advise: Pass on this business.
Dear Kim,
Thank you for recent comments.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team. Would you mind offering your order number? We will resolve the issue for you soon.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
What you think you are ordering is not what you will get.
Dear Robin,
Thank you for your important feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
In this case please kindly give us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
I ordered two sweaters on Sept. 3rd, and I never got it. They responded to my first support ticket, but they ignored the recent 3 tickets I left afterwards. They said it will take about 15-25 business days, but it has been more than 30 business days. This is so wrong... they deserve no star at all.
Dear Elena,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could tell us the order number.
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
Well ready and horrible reviews about there service and no response, I ordered a sweater 14 days ago, and left a ticket regarding a question, and no sweater and no response? I feel I got scamed
Dear kellie,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and will offer you a solution. Would you mind providing your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best Regards
Rosegal.com Customer Service
It has been over 35 days since they've said it shipped with a 10-25 average ship time. I have sent over 4 emails and have not gotten one response. Beginning to think this is a fraudulent company. If I ever get my order, I will come back and make another rating but until that time I advise people to not order from this company.
Dear unhappy,
Thanks you for providing your extremely valuable feedback to us.
We very much regret that the issue has occurred.
I have followed up your case and our team will solve it for you. Could you please let us know your order number?
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
I've ordered a sweater still haven't gotten it no surprise there after reading everything. I've made support tickets still haven't heard back I've tried calling and they don't have phone line WTF! Brutal I wish I had don't research on them before ordering :( can someone contact me about my order ASAP!
Dear Daniela,
Thank you for recent comments.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could tell us the order number.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
They are scammersI ordered a sweater 3 or 4 weeks ago. I tried calling them and it always to voicemail. I'm so upset I got burned
Dear Natasha,
Thanks for providing your extremely valuable feedback to us.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and will offer you a solution. Could you please provide your order number?
Thank you very much for your collaboration.
Best Regards
Rosegal.com Customer Service
I ordered 6 necklaces. 5 showed up in one shipment (weeks ago) the second shipment has yet to show up. But they were both sent out the same day. I have emailed 3 times about my issue, and have not received a response back. Their customer service is terrible, or should I saw lack of.
Now on to the 5 necklaces I received. They look NOTHING like the photos, and one broke before I could even wear it. They look like they belong in a quarter machine. I purchased silver necklaces and received gold.
I would recommend NEVER doing business with them, unless you want to throw money away, have no customer service, and only receive part of your orders. I have no idea how they are still in business, they should be shut down
Dear AIMEE,
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team. Would you mind offering your order number? We will resolve the issue for you soon.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
Placed an order on August 20th, which they rejected for whatever reason. It's now October 27th and 8 follow ups later and I still haven't received a refund.
Rosegal is a total scam.
Dear J,
Thank you so much for your important feedback.
We are extremely sorry for their disappointment.
I have followed up your case and our team will solve it for you. Could you please let us know your order number?
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
I order a dress back on august 17th 2015 for a wedding i attended october 10th 2015 an here we are october 27th 2015 an i still ha e yet to recieve it. I am beyond mad an now im out a dress an 10.34$ because they wont give me my money back
Dear samantha,
Thank you for your valuable feedback.
I want to start by apologizing unreservedly to you for what has happened.
We have taken care of your complaint and will offered a resolution.If you could tell us the order number, we would be very grateful.
Once again we apologize for any inconveniemce we may have caused.
Best Regards
Rosegal.com Customer Service
When you do receive your order, the pieces are barbie doll sizes. They say they will reimburse you if you take pictures of the clothes not fitting, submit a ridiculous amount of paperwork and send all back in a certain amount of time and with certain postage and insurance BUT they NEVER reimburse you! No matter how many times you call them, email them, etc. They will NOT respond! PLEASE do NOT order from Rosegal.com. Save yourself some trouble!
Dear Melanie,
Thank you for recent comments.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly provide your order number? We will resolve all the issues to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
Money has been attempted to be taken from my account from either employees from Rosegal or sammydresses! My banks fraud prevention team have been hot on it straight away thank God! DO NOT GIVE ANY BANK DETAILS TO THESE COMPANIES! They have made attempts with a fraudulent card in the USA. I urge you to not be sucked in by the cheap clothing which doesn't fit anyway. Once they have your bank details then they can make counterfeit cards with your details.
Dear Claire,
Thank you so much for your important feedback.
First, I want to offer my sincerest apologies to you for the issue.
If you have any problem, please let us know and provide the order number. We will deal with the issue efficiently.
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal.com Customer Service
Hi,
I have ordered some sweaters from Rosegal last week and I am reading all these comments now. If any employee of Rosegal reads this, please can you assure my order will make it to me in a decent timeframe? I have contacted your customer support and not received a reply. I have paid extra for quicker delivery and I am hoping you will keep your word.
Please chase this order: Z**************
Dear Daisy,
Thank you for your important feedback.
We are extremely sorry for their disappointment.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
This is so ridiculous, I wish I actually googled them before purchasing. I have been emailing them for the last week (expecting a reply in 24 hours... what a joke!
The clothes I got I am extremely disappointed with, the bag I ordered is ripped. I will be speaking with the department of fair trading if I dont get a reply with in the next 24 hours.! Unfortunately to post this review I had to give them a star - I wouldnt even give them half a star
Dear Carmen,
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred.
Our team has reviewed your complaint and will offer you a solution. Could you please give us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
We are willing to resolve the issue to your satisfaction. Could you please provide your order number?
We cannot apologize enough for any inconveniences this may have caused you.
Best Regards
Rosegal.com Customer Service