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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It's not letting me update my last one, so I'll do it here.
Update- After I just used another ticket to complain and ask for a refund, I waited a few hours before checking my emails for a response and kow and behold what do I see 'RoseGal: Your order has been shipped' so after I complain they suddenly ship out my item that I no longer want in a flash to AVOID giving me my money back. I am outraged at this, I hope no one else falls into the same trao, bunch of jerks
Ordered 2 items. I was charged for an item that was not available. Was not notified. I had to argue to have my money returned and when my would my other item be shipped. It had been 10 days since I placed my order and it was not on its way. I finally received my item today, 20 days later, and it was not what I ordered. I ordered a L and it is more like an XS. Also has no tags in it to say where it was made or brand. I don't even know if it is brand new. I could ship it back but id have to pay for the shipping. Its not worth the money to send it back. I don't even want to give it any stars but I had to in order to submit!
Dear A,
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team. Could you please provide your order number? We will resolve the issue to your satisfaction.
We cannot apologize enough for any inconveniences this may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered stuff in August and never received it. Started asking them for a refund in October and it's been a frustrating ride. I finally got satisfaction by going onto their FB page and messaging incessantly though there... letting them know I would contact the Better Business Burea and my lawyer. I just received the last of my refund (on my credit card) today. Keep on them people. Hound Hound Hound and you may get satisfaction.
Dear Jessie,
Thank you for providing your extremely valuable feedback to us.
We are extremely sorry for their disappointment.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order number.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered two jumpers from Rosegal because I was happy with their prices and free shipping option. I don't have much money and sometime have to go without food for a week but really desperately wanted to be warm this winter. My items still have not been shipped as it just says "Processing" when I check on my order. After reading all these reviews (which I should have done first and feel so stupid for not doing) I realise that I may never receive my order and even if I do it wont be this winter for sure and IF when I do then it will probably be unrecognisable compared to the falsely advertised pictures so I would like to cancel my order now and get my money back but CUSTOMER SERVICE IS NOT REPLYING TO ME! I am almost in tears with anxiety, it looks like it is going to be a cold winter. But if you do see this rosegal, my order number is Z**************. Please help to right the wrong you have done. Have some pity on me! I am really struggling here!
Dear S,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Ordered 2 items on 22nd August. Neither item has arrived. I contacted them 2 weeks ago and they did respond quite quickly to say check with the post office and also it can take up to 2 full months, therefore contact them again after 2 months to request a refund. I did that on Monday both via their ticket system and Facebook, neither contact has been acknowledged.
Complete scam! Avoid!
Dear Abigail,
Thank you for recent comments.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
In this case please let us know your order number.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
46 days since we ordered a dress and still it hasn't arrived. No response whatsoever from 3 emails using the "ticket" response system. We would like a FULL REFUND please.
If we had read other people's reviews we would not have gone near Rosegal. Please don't get caught out like we were.
Now, Rosegal.com - what are you going to do about the money you have taken which is not yours?
Dear Georgia,
Thank you for your valuable feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and will offer you a solution. Could you please give us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Worst company I've ever ordered from in my life. Complete $#*! costumer service. Ordered a couple shirts the beginning of August and it's not the end of October and still nothing.
Dear Savannah,
I want to start by thanking you for notifying us about the issue.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Would you mind offering your order number? We will resolve it as soon as possible.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Wish I had read the reviews first. If I could give 0 stars I would. My credit card was charged days before anything "shipped". I only received one of my items and it was nothing like the photo. Extremely poorly made, unraveling, threads hanging, and the size is way off. I contacted the company via e-mail and got a very generic email back telling me it was shipped and to wait another 16 days to get it. It also mentioned I can return the item at my cost for a credit - not offered a refund. Terrible business!
Dear R,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
I have followed up your case and our team will solve it for you.If you could tell us your order number, we would be very grateful.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I want a full refund. Your reviews are absolutely terrible and I feel stupid for not looking them up first. Please contact me soon and give me back my money.
My name is jamie harvey
My order number is ZZ**************.
Thank you.
Dear jamie,
Thank you so much for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I am an informed and experienced online buyer. From here on in, I'll always check reviews for a 'first time' order with a company I've not previously dealt with.
I will tell you that following the online order (for what appeared to be a beautiful summertime dress) Rosegal was quick to respond, stating that the pkg. Was in the mail. The charge was on my credit card just as quickly.
That was Aug 17. It never arrived. I was in touch online 3 times - placing "tickets" with my concerns. The phone number on google for Rosegal was a fraud. The only way of placing a complaint was by way of 'tickets' on their site. Each time I placed an inquiry, they returned a ticket response with the same 2 questions - was my mailing address accurate and did I check with the Post Office to see if somehow the package ended up there. After waiting 2 months, their final reply stated that they could do one of two options - give me a Rosegal credit for my next order OR they could start at the beginning again, to reship the dress.
This week I approached my bank, to ask them to step in, which they did. They credited my account, and let me know very clearly, that this was not the first complaint regarding Rosegal.
Live and learn.
Dear joan,
Thank you for taking your time to write your review.
We are extremely sorry about the situation.
Our team has reviewed your complaint and will offer you a solution. Could you please give us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Do not order from this company. 1 month and 15 days since I ordered and paid...
No merchandise yet! No contact information
Dear Diana,
Thank you for providing your extremely valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
We would be very grateful if you could tell us the order number.We will solve the problem for you.
We cannot apologize enough for any inconveniences this may have caused you.
Yours sincerely,
Rosegal.com Customer Service
The only reason this site gets one star is because you HAVE to give it something. These is not a company. This has got to be a scam. Their customer service phone number runs off of a "Magic Jack" phone system! I have left multiple tickets and not had a single response. I refuse to get ripped off like this. Do not order from this company.
Dear catherine,
Thank you for recent comments.
We are extremely sorry for their disappointment.
If you have any problem, please let us know and provide your order number, we will do our very best to assist you.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I read the reviews of this company and purchased slippers anyway... almost 2 months ago! I am still waiting. After waiting 30 days, I of course contacted customer service who did respond via e-mail. I got a response that said sometimes it takes a while to receive and please be patient. In a couple of days, it will be a full 2 months since placing my order. At this point I really don't expect to receive anything from them. PLEASE DON'T SEND THESE PEOPLE YOUR MONEY, YOU WILL BE SORRY. Take it from someone who now feels they were scammed. As for the slippers, it was going to be a birthday present for my granddaughters 16 birthday. Her birthday has now come and gone.
Dear margie,
Thank you for your important feedback.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team will solve it for you. Could you please let us know your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I have ordered a sweater from rosgal 2 times haven't received neither one I have lost my money. I am a senior citizen and cant loose money like this.
Dear Barbara,
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred.
We have taken care of your complaint and will offer a resolution. Would you mind providing your order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered 2 dresses about 5 months ago, I got them and they were good quality. I ordered another dress September 17th/15 and still have not received it. I've tried contacting rose gal with multiple tickets and never get a response, I wouldn't recommend this site at all! I will never buy from here again!
Dear Melissa,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could tell us the order number.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I have read many of the reviews and I would like to cancel my order, and get mye money back. I ordered just minutes ago.
Z**************
Marita Kvanli
Dear Marita,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I placed an order nearly two weeks ago, the money has come out of my account which I can happily prove but I haven't received any confirmation email about it so don't have an order number and no products arrived! Tried contacting via phone and website and nothing I am not happy! Anyone know how I can go about getting my money back?
Dear Michelle,
Thank you for taking your time to write your review.
We are extremely sorry for their disappointment.
I have followed up your case and our team will solve it for you. Could you please give us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered a few tops over 2 months ago and haven't received them. I then sent a query to which I received no response... this was a week ago
Dear Nicola,
Thank you for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and will offer a resolution. Would you mind providing your order number?
You are a valued customer, and we are committed to providing you with the best service possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered a few items from Rosegal and upon receiving the items (delivery split into 2, so have only received half the items) the clothes are TERRIBLE. The pictures shown on the website are false advertising and the quality of the clothes are just disgusting. The poor people who have to make these clothes are being scammed! I wouldn't let a homeless person wear these clothes!
Dear Candice,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and will offer you a solution.In this case please give us your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
My item never arrived and it's obvious the customer service contact is a scam. The company is a scam. Wonder why they haven't been prosecuted/shut down? Why are they allowed to advertise on reputable sites when clearly they have no inventory? Essentially: DON'T ORDER FROM THEM. They will take your money and deliver nothing.
Dear Nina,
I want to start by thanking you for notifying us about the issue.
We are extremely sorry about the situation.
Our team has reviewed your complaint and will offer you a solution. Could you please give us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Emma,
Thank you for recent comments.
We are extremely sorry for customers' disappointment.
Our team has reviewed your complaint and will offered you a solution.If you could tell us your order number, we would be very grateful.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service