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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have yet to receive my order from this company. It was ordered on Sept 9,2015 and so far nothing. It has been almost double the allotted business days for my order to be in. Money has been taken from me already too. If the order isn't in or close to in, I should not be charged right away.
I would like a full refund on my order and cancel the order.
I ordered 2 swimsuits from rosegal in August. It is now November and (aside from the fact that I no longer have any use for swimsuits this season) I have not received anything. The sale stated that I would receive my items between 12-25 business days. When I have asked for a refund, they refused, telling me that it could take several months!
Dear Holly,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and will offer you a solution. Would you mind providing your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I recently submitted a negative review of this site and they responded very quickly with an apology and asked me to submit order number information which I did but as usual no further communication! This is very frustrating so please stay away from this site as their products are very poorly manufactured and sizing is a joke. Save yourself time and grief and shop at a retail store with customer service and sizing for real people
Dear Debbie,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you. Could you please provide your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I am still waiting for my order of 9/14/15, waiting 48 days now. I receive no replies to my requests for information on this order. I plan to contact PayPal to get my money back and cancel this order. I have seen nothing but negative comments on your site.
C. Norton
Dear Catherine,
Thank you for taking your time to write your review.
We are extremely sorry for their disappointment.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I add my name to the very long list of disappointed and frustrated victims of this scam company. It is almost 2 months since I placed my order for 3 tops and I know now that they will be just some cheap, flimsy junk from China, even thought I have NOT received them. The reviews below say it all. I emailed and the response a week later was "we shipped your item but you did not pay for tracking service". What tracking service? There was no option to add on tracking information. I did not even get a notification when the items shipped. I am now out $35 unless my PayPal claim is successful and they are able to get this scam company to issue a refund. I, like many others, will never purchase from a "too good to be true" website again without reading reviews first. Buyers please beware - DO NOT buy anything from this company!
Dear Alyson,
Thank you for recent comments.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
In this case please let us know your order number.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress at the same time as a pair of leggings. The dress never arrived, no note, nothing. Leggings were said to be one sized, I am 160 cm tall and weight 52 kilos and the leggings could not fit me! It said to be women's leggings, but they are for girls. And also, quality is horrible...
Dear Ana,
Thank you for your valuable feedback.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order number.
We cannot apologize enough for any inconveniences this may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I was pleasantly surprised by the convenience, quality, and pricing of Rosegal's merchandise. Not only did the item that I ordered be of nice quality and style, but the shipping was faster than expected. I appreciate the customer service, styles, and overall business that RoseGal provides! Thank you! I will definitely be shopping with them again soon! -TR
I ordered a dress in sept got no recolection of it the money went out of my bank and nothingi havnt even had a email of confirmation shocking
Dear elaine,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and will offer a resolution. Could you please give us your order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I'm sorry I wasted my time ordering from this company. I want a full refund! NEVER GOT MY STUFF and ordered nearly 2 months ago. UNACCEPTABLE!
My order number is Z**************.
Although, I'm sure this will get ignored.
Dear Tina,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and will offer you a solution. Would you mind providing your order number?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Do not order from this site! Clothes are not as represented in quality or size! Top I ordered looked nothing like photo & was so small it would have fit a toddler! Total joke! And good luck returning & getting refund! You're better off challenging the fees to your credit card. I got mine reversed. Take that Rosegal.com!
Dear Susan,
Thank you so much for your important feedback.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Please provide your order number, then we will resolve the issue for you soon.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I order a dress October 12th and they tell me 7-10 business days. Well that time went by and nothing so we emailed and they said 10-25 which would mean me getting my dress on homecoming. Well they have now informed m that it wont be inn till Nov 14th and that's without weather problems and such. A whole month. A month to send a single dress. It said the dress got sent out Oct 13th. How in the world does it take this long. Never order from them. They are $#*!.
Dear Brianna,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Never received any confirmation email, no one talks to u in live chat or in contact phone number, never received a package, it is a spam.
Dear sam,
Thank you for providing your extremely valuable feedback to us.
We are extremely sorry for their disappointment.
We have taken care of your complaint and will offer a resolution. Could you please let us know your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
If you paid via Pay Pal, call them as they can help get your money back. I was lucky my bank asked how I paid and told them through my Visa Debit through Pay Pal and they suggested I call them and I did and they have already sent a dispute resolution to the company requesting my money back. The more complaints they get, then they said they can advise the company that they no longer can use Pay Pal which should shut their business down. Their number is *******116. THIS IS FOR SURE A SCAM. They have a majic jack account which is a house line and the voicemail is always full. They don't respond to complaints either. SHUT THIS BUSINESS DOWN. PLEASE CALL PAY PAL.
Dear susan,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and will offer you a solution. Please kindly give us your order number.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered a grey top from Rosegal. The photos showed thin tasseles on the top. The top I received had wide tassels... just slits cut into the material. The material also didn't match the close up of the photo. Sleeves are also too short. Can't return. They false advertise and steal people's money!
Dear Jel,
Thank you for your valuable feedback.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Would you mind offering your order numberto us? We will resolve all the issues to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered a sweater and a long t-shirt. Three weeks later I received the sweater which was too small. I have emailed the company 3 times and still no response from them. It's been about 5 weeks and I still have yet to receive my long t-shirt or an emai, or a call back. I only spent $28, but it's $28 I could have spent elsewhere. I will never order from here again. I doubt I will get my money back either. Worst service ever!
Dear rhiannon,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order number.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered several items and never received one. The website sends me round and round and never responds to my inquiry. The live chat is a joke. Never been active the many many times I've tried to get on it. No response from the company as to why I didn't receive what I paid for. Hoping PayPal can get me a refund. THIS CRAPPY CHINA SITE NEEDS TO BE SHUT DOWN!
Dear NATASHA,
Thank you for notifying us of your complaint.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and will offer a resolution. Could you please give us your order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
If this company is so bad you all should notify the BBB. They need to be shut down. I see they sell on amazon. Notify them to. There is also a site that deal with fraud. Thanks you saved me from buying from them.
I ordered two items for winter and I received only one item which was too small. When I tried to return it they said I had to send pictures to prove it didn't fit. Not worth the time or hassle to return. Total disregard for the item I am missing from my order.
Dear Amanda,
Thank you so much for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and will offer you a solution. Please let us know your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I oredered from rose gal months ago. I've mailed customer service and they told me to check at the post office, they then said they will send again. I won't hold my breath! Not long after I ordered I realised how foolish it was. If these companies can sell things this cheap you have to question how they do it. Who are they employing and under what circumstances, is it legal etc Do you want to be scammed out of money for useless clothes probably made in a sweat shop. That's a lose lose situation! If it seems to good to be true it usually is! After 4 pairs of £10 earrings from Argos breaking I finally bought the £40 pair from Swarovski and have had no problems. You don't have to buy branded but somewhere between there and dirt cheap will reflect the quality. If they're advitising through Facebook it's probably not worth it!
Dear Claire,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
If you could tell us your order number, we would be very grateful.And we will resolve it as soon as possible.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amanda,
Thank you for providing your extremely valuable feedback to us.
We are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Would you mind providing your order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service