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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The hoodie I ordered was exactly how it looked like in the pictures on the website, even the color was right. I was also pleased with the tube scarf which looks very nice. The prices are so low that you can happily order many products. It took a while to come to Northern Europe but that's understandable.
I ordered a hoodie and a blouse but should have looked at the reviews first to save my money. I have never seen such cheaply made, horribly sewn together piece of junk in my life. From the package the items went straight to the garbage. Shame.
Dear Csilla,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Do Not Buy anything from RoseGal! I placed an order and months later never received it! I submitted a Trouble Ticket and was told that they could refund 1/2 of the cost of my order. I didn't even receive 1/2 of the order! Total rip off! I believe they fully intended this to be the outcome! Stay away! 11/17/2015
Dear Mary,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
ALL the sleeves on every shirt I ordered from Rosegal where nearly three inches too short and I don't consider myself to have long limbs whatso ever. I ordered four items and only received two. Bad quality and bad customer service.
Dear Melissa,
Thank you for recent comments.
We very much regret that the issue has occurred.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I never write reviews but feel it is necessary to tell everyone to NEVER use this site.
Not only did my order take much longer than expected to arrive, when the clothes finally did arrive not one item was as expected.
Further, when I requested information on returning these items I found the rigmarole and cost to do so was NOT worth it. The clothes will be dumped outside a charity shop.
Dear Charlie,
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
This place is so bad. To top off them sending a canceled order they sent me some cheap pc of crap that was not even close to being what the picture said it was. Now they are no where to be heard from when calling them out on this. The sweater fit a 2 yr old child and suppose to be a womans lrg. The item they sent was something cheap and completely different. Please pass the word along im tired of these places scams. We need to shut down people like this.
Dear Pam,
Thank you for taking your time to write your review. We really appreciate the feedback.
We are extremely sorry for your disappointment.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could message us your order number.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Worst company ever. Not only did it take 3 mo to get my order. It was cheap fabric and not put together well. Seams are uneven. I tried to order non clothing items and they refunded my order (at least they gave me my money back) because they can't verify the order via PayPal. They said please pay via western union or direct bank transfer. SO SKETCHY! Since I paid with PayPal the first time. Do not even bother.
Dear Nikki,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Yes where is my order. This is the second time i order and it says 3 days and it is at least 3 weeks or more
Dear Charlotte,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.
Please kindly message us your order number, we will resolve the issue for you soon.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Firstly, this store is located in China, which was impossible to work out from the website until I was given the package tracker website after placing my order. I ordered three items from this site. One was shipped straight away and never arrived. One was shipped a month later and arrived a few weeks after that. One was never shipped, and when I inquired about it I was told the supplier had stopped making it. For both items that didn't arrive, Rosegal tried to give me a refund to the 'rosegal wallet', which I could only use to keep purchasing from the site. I had to ask specifically for a refund to PayPal (which they did, thankfully). The one item that arrived (yoga pants) was ok, but a bit see through and flimsy and to arrive 2 months after ordering was really not worth it. I won't be ordering from this site again and have learned my lesson to read all the reviews before buying. Even if the cost is more, it's a lot safer to order within your country from reputable online stores. The one good thing about this site is they respond reasonably quickly to inquiries.
Dear Chelsea,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I've sent two different help tickets in which either one has been answered. The one sweatshirt that I ordered as a medium in ladies came small enough to fit an 8 year old. I am waiting for them to contact me to resolve this matter.
Dear Sheila,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
We have taken care of your complaint and will offer a resolution. Could you please message us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
The worst delivery, the ugliest clothes, and the biggest waste of money. I read the reviews, but still had high hopes. I was so disappointed in the products and the service. I waited over a month for my order and when it arrived the clothes were manufactured as if they were made for a 10 year old. ONE SIZE? Not likely. Do not fall for the pretty models and the nice pictures. It's a total scam!
Dear Vickie,
Thank you for recent comments.
We very much regret that the issue has occurred.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
All the products I got were pour quality of material and fit badly. I have tried to return it, which you can only do my going to their "great" support line that promises to get back to you in 24 hours and request for the proper info to return. I have sent several requests several times and still have not been answered. I have even called their number, which no one answered and when it came time to leave a voicemail, the inbox was full. I also filled two complaints, hoping to get someone's attention to help me, and still nothing. DO NOT order from here unless you want poor quality clothing and even worse costumer service. I have never been so poorly treated by a company ever.
Dear Libby,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Don't buy and get ripped off. This company seems legit but it's not. Live chat my $#*!. You can't call ( its a magic jack number that's been disconnected), they don't reply via email or any means. They take your money and never send you anything.
As good as it seems to be it's not.
I placed an order over a month ago, they got their payment from my CC but I never got my order. Tried to contact them, never received a response back. ZZ
Dear tami,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
Haven't received what I paid for and no one will respond from the company. I know I'm not the only one... Very dissapointing
Dear Trina,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I ordered from them back in August and my item never arrived. After numerous emails, I got no response and no refund. This company is a farse and scammers who steal from their customers.
Dear J,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered 2 blouses and received them with no information on what they were made of. Very poorly made. I tried to contact the company on several occasions and never received an answer. I will never be ordering from them again...
Dear kari,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I would not even bother looking at this site the quality of clothes is dreadful and the customer care if you can get any is worse. I put in an order for clothes and to say that they were only fit for the bin is saying something, i tried to get it resolved but they dont care. Save your money and go else where.
Dear Alison,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
My Order must be coming by canoe. It had been 3 months and its still not here - and they will not answer me.
Dear Eva,
Thank you for recent comments.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I have tried to contact the company twice getting these TICKETS with long numbers on them. Both items were damaged... ro response from the company :(
Dear Jennifer,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mai,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
You are a valued customer, and we are committed to providing you with the best service possible.
Yours sincerely,
Rosegal.com Customer Service