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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Don't mean to be harsh, but these guys are a piece of $#*! company. I ordered a dress online and everything about the dress is wrong... its the wrong dress, wrong size and the zipper doesn't work. Its bull $#*!. I've contacted them 4 times, with no response. Do not buy anything from this company. They dont have any support. They say they will get back to you withing 24hrs... BULL $#*!.
Worst experience ever.
Terrible quality clothing, sizes were deceptive. Tried to return items, but never got a return address to send to.
Dear Starla,
Thanks for providing your extremely valuable feedback to us.
We are extremely sorry for your disappointment.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
My items said they were shipped on 12-7-15. Tracked and they have never left Singapore? Would not have ordered if I had read these reviews first.
Dear jamie,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Ordered 2 sweatshirts 7 days ago and paid for expedited shipping. Tracking said is in Singapore since the day I ordered. Customer service number goes to a Magic Jack like that states the voice box is full. Called my credit card company and they show transaction came out of England. Should have read the reviews before ordering like I normally do. Legally will be handling this. Do not order from this company.
Dear Shawna,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered almost 100$ worth of clothing, and as a college student living of minimals, i expected to at least get something in the mail. But nothing. Its been almost a month until it was supposed to ship out, and it says the order hasnt even been processed... so angry... i want my money back!
Dear gita,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
We bought two items and only received one. Tried calling and no answer, emailed a ticket and still no reply. Wish I had read the reviews before ordering, we even paid for expedited shipping... what a joke that was! We didn't receive our items by the time our event was so we spent more money by going to a different store. Thanks for nothing Rosegal! Never again! DO NOT ORDER FROM THIS COMPANY!
Dear Elsa,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I wish I had read the reviews about this website prior to paying $100.00 for Christmas gifts. I should have known it was a problem that my bank called as soon as I clicked submit. They flagged it has fraud but I figured they were making sure I was the one making the purchase. Paid for expedited shipping and still no information on tracking except that some items were shipped but the tracking number states in Singapore still. No activity. I'm worried.
Dear Jessica,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I have yet to receive an order i placed on November 30th. I have submitted a ticket and heard no reply, even though they say they answer within "24 hours". I am extremely suspicious that i will NEVER receive it and i want a REFUND!
Dear annalee,
Thank you for your important feedback.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Ordered 2 sweaters for my wife for Christmas with expedited shipping. Shipping was so slow took 3 weeks. Now that it has arrived the sweaters are $#*! quality and they couldn't even get my order right they sent the wrong one THANKS ROSEGAL I will never do business with you again and I hope other everyone will do the same! $#*! customer service not even a number to call and talk to a human GARBAGE company DO NOT BUY ANYTHING FROM ROSEGAL! Waste of time and money
Dear Michelle,
Thank you for providing your extremely valuable feedback to us.
We are extremely sorry for your disappointment.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I purchased three tops and none were as pictured on their site, I purchased 2 size Large, 1 size Extra Large. I'm normally a size 10 but these sizes matched my measurements. All were tiny and they barely reached my waist, whereas in the pictures they were long enough to cover the bum of the model. One, the sewing hadn't been finished off, with raw edges, another was missing a button and as I opened the parcel, another button dropped out. One of the items was the wrong color. It was supposed to be grey, but it was browny yellow. I could post them back, but with their postal system, it'd be highly unlikely to actually arrive. Just don't use this site. It's a recipe for disappointment.
Dear Jennifer,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress from this site, the pictures are obviously taken off some other site. The material is so cheap! And I ordered two sizes bigger and its still too small. Don`t order off this site!
Dear Joslyn,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered my 1 item and the rose gal team has claimed to have shipped it on the 30th of November. As Christmas is approaching I have yet to recieve anything in the mail and after seeing these reviews I probably wont get it any time soon. Shipping is horrible, never buying from this site again nor am I recommending it to anyone!
Dear Emily,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Do not order from this company. Took my money from PayPal
And delivered no product... 5 months later still no product. Company has not answered my emails. Very disappointed.
Dear Frances,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could message us your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I ordered several tops and, although 3 of them I did like, 2 of them were of very poor qualify and WAY too small. I am only 5'4", 127lbs and the medium I ordered would barely fit over my head. When I attempted to exchange for a different size and explained the poor quality of the garments, I was told I would have to pay shipping there and back... from China! The return policy is laborious but I will say that the customer service department was always quick to respond and did eventually issue me a partial refund for the two items I wasn't please with and I did not have to return to China which would have negated the refund.
Dear Debbie,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Had to file a paypal claim to get any contact over un-shipped purchase! Then they sent PayPal an invalid tracking number. Thankfully PayPal realized that. I advise anyone who has paid via PayPal and has not received an item or has been ignored to file a dispute and/or claim. PayPal does keep track of all of the claims filed and will penalize a seller or company who has too many of them.
DO NOT PURCHASE FROM THESE PEOPLE! If you do choose to risk it, pay with PayPal so you can get your money back. I'm so glad I did! A million 'thank you's to PayPal! If I wasn't proactive, they would still have my money!
Remember, if something seems too good to be true, it is! The prices are low but at the cost of customer service! I've told everyone I know (and some people I didn't) about this experience and hopefully it will cause this company to clean up it's act! Will be posting this on every review site on the Internet!
Dear Jude,
Thank you for your important feedback.
We are extremely sorry about the situation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I used to order clothes more often before but now I've been having a lot of issues lately. And customer service seem to never reply to my concerns. In my last order I didn't receive it complete. It was missing two garments and I can't get in touch with them. Very disappointed I used to love this page!
Dear Amanda,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Im very disappointed with the quality of the jacket, the picture of your website is so much different than the one I got!. I can't believe that i bought 2 jackets and i got only 1 and the quality is so bad! It doesn't even fit me! I want my money back i don't even want the other one to arrive.
Dear daniela，
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I ordered a blouse 3 months ago- and it has never arrived. I have e-mailed their "service" desk three times- and they have never ever replied. I am angry. DO NOT ORDER ANYTHING FROM THESE BASTARDS!
Dear Heather,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I rec'd my order when they said I would (4 items). The sweatshirt is really cute; the strings are fragile, but I took them off before I washed the shirt. The stuff is lower quality, but the price is right.
I ordered 4 items so many months ago I need to find my credit card statement to find the date. After about 2 months i received 1 item. The quality could not have been worse! The blue stripes color ran onto the white stripes and I have never washed it! The other 3 items have never arrived and I'm sure they never shipped! I am contacting my credit card company to dispute the charge. Save yourself time and money and don't fall for the cheap prices. It's a total scam.
Dear Catherine,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kasandra,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service