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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I bought a couple of sweaters and a jacket. The first one I bought over a month ago. It never shipped and the status says "processing". I want that order cancelled immediately, particularly after having received the other two items and after having read all these reviews. I received the second sweater and it was much smaller than expected and smelt awful. The jacket just arrived and is horrible quality and fits very badly. I would like a refund but have no idea how to get one.
I put in my order October 30th and received a shipping notice November 5th. It's now December 16th and I still haven't received my order. I contacted the support center to ask about my order and got an email response 5 days later, telling me to rest assured as my order is on it's way. I am thinking I was ripped off.
Dear KATIE，
Thank you for recent comments.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I had previously written a review about Rosegal and their terrible return policy. Like others on this site I was disappointed with the product purchased, cheap material, ill fitting etc but I am happy today to say that I have had some success in getting $34.00 AU back into my account. A great result considering some of the reviews I have read. Be tenacious and don't settle for anything less than what you want. I must say the communication with the company has been good, but will never order from them again
Dear Julie，
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I placed my order on October 12, I received my items today December 16th! Could never get ahold of customer service! My items look nothing like what I ordered and don't fit! So in the trash they went I wouldn't even give them away that's how poorly they were made! Lesson learned! I wish I would have read these before I purchased from rosgal
Dear Tracy,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Ordered some shirts/tops from this place and none of them fit as described; material is cheap; and one one of them there is a plastic-type overlay as a design rather than it being apart of the material's design. I called "customer support" but no one answered and according to the recording the number doesn't accept voicemail messages. I have also sent and email but no reply.
I want to return these items and get a refund, but I doubt that will happen. I will be contacting the Better Business Bureau and any type of consumer fraud service to inform them of this company.
I will never order from this company again!
Dear Jada,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I've also been waiting for like 15 days now, and I'm afraid it's either not going to come at all or will be awful and I won't be refunded. I have no idea if it's even been shipped because the order says processing like it did the day I bought it. How have you all been tracking your items location? This is ridiculous and annoying.
Dear Kiara,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I have waited 20+ business days for my item, and eventually it arrived - a top squashed into minimalistic dimensions - you have to imagine this would be a very low-budget company where money is saved on shipping procedures, packing and quality of material - none of it is as good as it looks on their website; this top generally looks cheap - and it would be, for $8 - you don't get a price like this for anything in England - only in the charity shops. I tried this website only once, and I would not order from them again; even though the shipping is free and products look nice and tempting.
Dear Filipa,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and will offer you a solution. Would you mind offering us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
The clothing is very cheap and the sizes do not line up with the sizing chart. The clothing already looks frayed and basically it looks used and does not look near like it appeared online. I guess they are shipping mine in two shipments. I received the first half but not the second although they say I have. I contacted them about returning and that is an absolute joke. Save your money and your time and DO NOT BUY FROM THEM!
Dear C,
Thank you for taking your time to write your review.
We are extremely sorry for yourdisappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Customer Service finally got back to me after I posted my first review here. They told me that they would refund me. Of course they tell you it takes 7 - 25 days and that it is your bank's fault that it takes so long.
And surprise, surprise I still have not received a refund 10 days later and now the ticket is colsed so in order to inquire again I have to start all over again.
This buisness is a total scam.
Petra Schmidt
Dear Petra,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I never received my order. They said it was shipped and after 2 months they said they didn't have the items in stock. They will not take care of it. Please don't loose your money by giving it to them. PayPal isn't helping either.
Dear Rita,
Thank you for recent comments.
We very much regret that the issue has occurred.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could message us your order number.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Hi
Recieved my items. Really disappointed! They look nothing like what you have online. This will be the last time i order from you.
None of the items fit me. Plus the red blazer i ordered had a thread hanging off. Material is not what is displayed on pictures.
Dear Elaine,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered a XL dress. It finally came a month later in an Xtra small size. It was frayed around the neck. Zipper doesn't work. No response from two complaints to customer service.
These people are total crooks.
Dear Teresa,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
Just like every other review says, you place an order they charge you and receive nothing. Customer service doesn't respond emails but honestly haven't tried to call yet but from other reviews it wouldn't do any good... Extremely pissed as what I purchased was a Christmas present.
Dear Cassie,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I am so extremely upset with their products. They don't tell you their clothes are for Asian women only. Everything I bought it WAY too small and I am a true Medium in clothing. Will never buy from here again.
Dear Ciena,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Again with rose gal… i'm actually thankful that the dress i ordered didn't come in on time… same material as a halloween costume and looks nothing like what is advertised on the website… one of the ugliest garments i've ever seen…
The dress is shown to be vintage, comes just above the knee and the bottom is supposed to be the style that you would put a petticoat under… instead it fits however, the hemline comes about two inches below my knee and is so straight that a petticoat won't fit under it… i was supposed to wear this dress to pick my fiancé up from the airport when he flew into houston from germany after 6 months of not seeing him… however, i was able to get a much more suitable dress with much better quality and the same low price from amazon and only waited 2 days (apposed to the 2 1/2 months i waited for rose gal)… can't express how disgusted with this company i am… DONT IT… JUST RUN...
Dear Andrea，
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I purchased one shirt. It was not at all what it looked like on the photo I received 4 shirts and was charged for all four. I sent 15 emails requesting a return label
Never got a response back from them but they sent another shirt instead and charged me again. When you call their 1 800 number you are unable to leave s voice mail or talk to s representstive. Worse company ever. They are from China but lead you to believe they are here in the United States
Dear Susan，
Thank you so much for your important feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Could you please message us your correct order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress on 9/2, but it's mid-December and I'm still waiting for it! I've called numerous times but a message says that the Magic Jet customer you are trying to reach is unavailable and their message box is full (no surprise there). So I filled out three separate Trouble Tickets and no one has emailed me or called me back. I AM SO FRUSTRATED WITH THEM! Do NOT waste your time or money with such a pathetic company.
Dear Lauren,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Took 1 month to get my items. It wouldn't have cared except that the clothes were CHEAP, UGLY and obviously KNOCKOFFS of clothing they stole from other manufacturers.
SO PISSED OFF, (and embarrassed). Didn't bother to try it on, I just threw it into the garbage.
Needless to say, DO NOT BUY FROM THIS WEBSITE.
Dear Jen,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
They never ship my items and I ask them for refund and they only refunded like half of it and they said they are sorry for the incovinience that's a bull$#*!! I had to wait for my clothes and now I have to wait them to give my money back! If you are trying to buy clothes from there just don't! Trust me you don't want to buy it from there find some other store. You don't want to go through what I have to.
Dear Lena,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Don't buy from this company. It took four months to get the item and it was nothing like the picture. So cheap looking that I immediately put it in my Goodwill pile. I'm happy I only ordered one thing so didn't lose much money.
Dear Jill,
Thank you for your important feedback.
We are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pooja,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service