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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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So I ordered a dress on black friday hoping it would arrive by December 23 so I could wear it Christmas eve. It came after weeks of waiting and it is December 21. The dress is red with a white Peter pan "collar" it fits as expected (I am 5' 110lbs 32 B so I ordered the small) but it is horribly stitched and the buttons at top are probably going to fall off within the first time wearing. I will never use this sight again only because I like my items fast and I could find close enough items on amazon.com.
Ordered three "sweaters" about $20 USD each. All very thin material. Not quite what was pictured. Still cute and soft and quick shipping about 4 or 5 days just before Christmas. Sizing is very random as well. Wouldn't order anything again. But again they were cheap so you get what you pay for.
I pay to shipping fast and I don't receive nothing... I need it for gift to Chrismas... so... it's too late! I need my money back!
#ZA**************
I've ordered a few times from RoseGal, and never been disappointed.
The quality is good and the delivery time can vary from 2 weeks to one month.
I totally recommend this store, they have beautiful and affordable items.
NOTHING that shows up will look anything like the pictures. EVERYTHING smells like toxic chemicals. Things were made of paper thin materials. Seams were unraveling.
Went to return items. Customer service never responded. I made a PayPal dispute. They asked for pics. Their website wouldn't let me upload anything. You have to shop things back to China if you don't want them which can cost more than the original order. It's a total scam which will take hours of your life.
It is NOT a "good deal" you would have a better shopping experience at a goodwill! Buyer beware! It's a total scam!
Dear Rose,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
Extremely poor response to a wrong sized item. Wanting me to take measurements and pictures. If it's to small then just let me return it. Not have to go this far, unreal.
Dear Clare,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I don't normally write reviews, but DO NOT BUY from ROSEGAL. The quality is POOR, and the service is even WORSE. I contacted Rosegal to ensure that I could get a full refund on my 4 items if I didn't like them before I made the purchase. (a standard refund within the USA). They assured me I could, but when I tried they told me to take pictures and I couldn't just return if items weren't faulty. DO NOT BUY - BAD BAD BAD.
Dear Michelle,
Thank you for recent comments.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I have ordered and paid 9 items on November 21st. Today, when I finally received the package I found out that 2 of the items were missing and the size of the rest was a bit small. After a few chats with the customer service of rosegal.com we managed to sort things out. If you decide to purchase clothes or other items from the site, just have in mind to buy one size bigger and be sure that the customer service is really working great. I was unhappy at the beginning, but with the help of the customer support they made me a happy customer again.
Dear Ilian,
Thank you for your important feedback.
We very much regret that the issue has occurred.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I would never buy anything else from here I order black blazer 3 months ago I finally got it the jacket was small enough for a 12yr old no return address I want my money back just tell me were can I send it to
Dear Lucy,
I want to start by thanking you for notifying us about the issue.
I want to start by apologizing unreservedly to you for what has happened.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
12ֿֿֿֿֿֿֿֿֿֿ\20\2015
Don't go anywhere near them thats a huge fraud!
Over four month and didn't get my things. Do yourself a favor and STAY AWAY FROM THEM.
If i could have rate less than one I would.
***UPDATE***
12\24\2015
After many email that exhausted me I GOT A REFUND.
It wasn't for a lot of money (little over $30) but hey, I got it (full refund). I believe what made them finally agree to refund me was the review on this website, so ladies- DON'T GIVE UP. Got my refund today, and the (surprisingly nice) lady wrote on the email that if I'll write a good review I'll get a gift or something like that.
SORRY
If hoped the quality will be better (I ordered really long time ago and the things arrived little after three weeks) but I was stupid. Poor quality, poor service (did i really had to write a bad review to get your attention?) and the things never came. The ONLY good thing is that I got my money back AFTER FIVE MONTH.
Would never ever buy from them again.
SORRY Rosgal, your gift doesn't worth it because the quality suck.
All the best to the company, hope you will make some serious changes.
And you still get 1 star.
Dear Or,
Thank you for notifying us of your complaint.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered a shirt from here. Took longer than I expected to get to me, but it was exactly what I ordered. If you are in a rush and want your stuff right away, don't order from here. Otherwise, no complaints. I would order again.
This is the first time I have ordered from them and it will be the last. Nothing that I got looked like the pictures. Very poor quality and the sizes are way off. I now need to keep looking for clothes for my Hawaii trip in four weeks.
Dear Melody，
Thank you so much for your important feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Could you please message us your order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Very good quality products, the site has a lot of variety and prices for everyone I'm really happy with the purchases I've made and I'l definetly be buying more from this site in the future.
I have paid extra for a fast delivery and have still not received my goods emailed several times asking for a refund on shipping charges but they keep sending me the same generic email terrible company and very poor customer service.
Dear Demelza,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I placed an order over a month ago. Still have not received. I keep checking status always says processing. Will not be ordering from this site again.
Dear jessica
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I bought a bunch of stuff on this site and its still processing. I read the reviews after i ordered and now i am so scared its a scam. I ordered expedited shipping. And its still processing and this was a week ago. This is bull**** and im so mad! And they dont even respond when i try and contact them!
Dear Crystal,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
This site just sucks I ordered $us 100 dollars worth in merchandise and never received it.the order showing processing and still can't get it about 3 month's now.
Dear Mahendra,
Thank you for your important feedback.
We are extremely sorry about the situation.
Once again we apologize for any inconveniemce we may have caused.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
First time ordering from this company as their website shows beautiful clothes. Well that's not the case once you receive your items. It is the most cheapest quality I've ever seen. And then you can't even get a refund... money has go back on your wallet account. I do not want to buy anything from this company at all so what good is that to me. Will never ever ever recommend this company to anyone terrible experience. Total ripoff!
Dear Tracie,
Thanks for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
DO NOT ORDER FROM HERE! The clothes are complete garbage. Nothing I received looked like the pictures, the clothes were misshaped, and most of them defective.
The should be shut down for being a total scam.
Dear Kathy,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
This was my first personal experience in shopping online. I was very satisfied with the clothing, shipping and wonderful customer service. I will be shopping there again!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Natalia,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service