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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I placed an order for 6 items and they charged my card $176. Then they emailed me asking for a copy of my credit card and driver's license via email. I said no, you already have my money. They then emailed me back that I needed to pay through Western Union and a credit would be issued later on my Visa. I've been had!
I'm on hold now with my credit card bank putting the whole thing into dispute. DON'T ORDER FROM THESE THIEVES...
I ordered one inexpensive item just in case. I'm so glad I didn't order more. I ordered the first week of December. I have never received my item. I received an email with a dhl tracking number. When I put it in the dhl site, it came up shipped on Dec. 9. It also had a USPS tracking number. When I tried that one, it came up not found. This went on for about three weeks. Then when I checked the dhl site and number it said it was not found and that many numbers have been delayed or lost. When I contacted dhl they told me to contact the seller. No response from the seller. My only hope is that pay pall will refund me.
UPDATE: I received my item in the mail today (January 7th). I was told to order up in size. I am normally an xs and I ordered a M. It is a tad big, I could've done a small. I am 5'5", 110lbs. It said "sweater" and looked like a sweater in the photo, but its just cotton tshirt material. You get what you pay for, so for the price, I was not expecting much so not disappointed in that way. The only negative really (other than the poor communication and how long it takes to get it) was the smell. I can not tell you how bad this article of clothing smelled. I hope that washing it (by itself of course) will take care of that. I am so excited that I did not get scammed, but based on all the people who have, I probably will not take the chance again.
Dear Julie,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the inconvenience that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
A bunch of thieves! I have waisted 120$ on some very poor quality clothes that had nothing to do with the pictures I saw. What they actually do is they take pictures of famous brands and than some chinese are sewing in a garage from very cheap materials clothes that try to imitate the pictures u've seen! The jacket I have ordered (a lousy imitation of a great brand/) was torn apart the minute I put it on. I am disgusted that they are allowed to full so many people. Something needs to be done to close this website and put their owners in jail. THIS IS THEFT!
Dear Cristina,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I ordered a sweater for my Daughter way back in October of 2015 never got it, tried to contact them no response until I put a review on your website all of a sudden I get a Email from them promising a refund, that was in January, guess what still no refund it is now March of 2016. They are clearly THIEVES. Don't ever buy from them you will be sorry!
Dear Lita,
Let me apologize personally for your experience.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
If I could have left 1/2 star I would have. They were able to successfully TAKE MY MONEY. They were not able to send me the top I ordered in Sept of last year. When it did not come I tried to contacted them. I emailed and they said they would get back to me in 48 hours. They still have not responded... I had to go thru Paypal, who just returned my money this week. Why is this site even allowed to still operate? DO NOT BUY ANYTHING FROM THEM!
Dear Terri,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered six items, only one is wearable. The fabric is shocking, like soft plastic and the sizes are not any kind of standard. They do put great pictures on their website, which really sells the product. A complete waste of £60.00. They have great reviews on their own site, but seeing the items myself I have to think they are false reviews as there is nowhere on the site that you can leave a review. Do not waste your money!
Dear Glenda,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
I want to extend my sincere apologies for the problem you have experienced.
Yours sincerely,
Rosegal.com Customer Service
DO NOT, DO NOT, DO NOT... ORDER FROM THIS SITE, I ORDERED STOCK AGES AGO AND I STILL HAVE NOT RECEIVED IT AND PAYPAL ARE JUST AS USELESS WITH THEIR DRACONIAN LAWS THAT PROTECT THESE THIEVES!
Dear Tracy,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
Worst experience ever ordering from here. No way to contact anyone blackjack phone and no email. Still haven't received order
Dear Kathy,
Thank you for your valuable feedback.
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered one top on December 7,2015 and did not receive it.
Dear Lisa,
Thank you for your important feedback.
We are extremely sorry about the situation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
This company sucks! I've placed an order 3times and they refund me with no reason as to why! Do not shop here. 1st order I placed was lost and took weeks to get my $$ back and now orders not shipped
Dear Renee,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I purchased 4 items of clothing, none of the items fit, 3 three dresses are not the ones I ordered. The dresses are poor quality, nothing like the photographs. I would like my $78.00 returned. The clothes are not wearable.
You may contact me to get additional information. If this issue is not resolved I am going to file a complaint.
Dear Johnnie,
Thanks for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
I have followed up your case and our team will solved it for you. Please kindly message us your order number.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
1. Items are poor quality and a fraction of the size of comparable high Street clothes. They were cheap and did arrive quickly.
2. The customer service process is a joke. I have been negotiating a return and refund for three days now. The only point of contact seems to be via a form on their website rather than email which means I have no conversation trail. I receive one reply oer day and no more. They seem very reluctant to offer me a refund and are more keen for me to have store credit. The saga continues.
Dear Joe,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and will offer a resolution. Could you please message us your order number？
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Ordered 3 sweater dresses for daughter in law for Christmas, received 2 of them on December 28th, material wasn't what I expected then just received the 3rd December 30th and to my surprise opened package and dress has no label or tags so don't know fabric or cleaning instruction! Needless to say, I will never purchase from Rosegal again.
Unsatisfied Customer
Dear Deborah，
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered one cardigan on 10/15 and it has still not been received. Looking at the order status it looks like the item was shipped on 10/30. I filed a complaint within the company a week ago and was told the item was shipped and I shouldn't worry because it is on the way. It has been almost 3 months since I ordered the cardigan!
Dear Danielle,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Clothing ran very small and return was very difficult. No packing slip or return policy included. I had to research it on website, request form and send digital pictures of clothing along side measuring tape to prove size was not accurate. Gave up and gave clothes away.
Dear Catherine,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered 3 items on this site. A pair of boots, a dress, and a belt. The boots came in two weeks and were too small even though I ordered my size and they looked super cheap.The dress came in 5 weeks and I am still waiting for the belt, it has been 9 weeks since my order. I was told after going back and forth with their customer service that I could not get a refund for the boots even I sent them back to China. I could only get a store credit for the site. They also would not even address my issue unless I sent them a picture of the boots with a tape measure next to it- Seriously? I WILL NEVER ORDER FROM THEM AGAIN. I am out $60.
Dear Meika,
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Seems as if this company is a biggest fraud... never had any issues of not getting things on time when ordered from online ordered something on the 10th and still waiting... dont even give us tracing number to track the order i placed after getting an email saying your order is shipped where in the world thry are shipping from that it takes that long for one piece of clothing to arrive
Dear Manali,
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I'm starting to wonder whether I will ever get the one sweatshirt I bought. Is this a scam site? Ordered on 12/03 and today is 12/30.
Dear Kiruba,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I purchased the shirt over a month ago, hoping it'd be here before Christmas as a PRESENT. I gave myself a few more days of room from the 10-25 day arrival date. Here it is, still over 25 days and I haven't received my sweater. It's taking way too long to receive 1 item. I've never had a problem with ANY other website except with this one. This is just ridiculous
Dear Bailey,
Thank you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
So. Previously I wrote a review here saying that I did not receive my parcel after exactly a month.
Today, 7th Jan 2016, I've finally received it :) so thankyou Rosegal
However, I don't really like the item... because it's not what it is. The description of the item is not the same as the item..
Dear Hazel，
Thank you for recent comments.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear K,
Thank you for your important feedback.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosegal.com/payment-verification.html.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service