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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Do not shop here my order arrived and was nothing like the pictures absolutely nothing! One of the dresses was dirty the others were all different sizes, disgraceful material and shocking quality! Absolutely awful clothes that were not even close to their description! I am disgusted!
Honestly, I think some of the reviews on here are a little harsh - you're paying almost nothing for the clothes, I'm not sure what kind of quality people expect for the price. For what I paid, I felt most items were what I would have expected - two items I thought were a little sub-par, but then two others were way nicer than I would have expected. I ordered a total of 10 items - a mix of clothes and jewelry.
Yes, they have strings - so did all of my work uniforms. I don't find burning off a few strings that big of a deal. Sizing does run a little on the small side, but I'd be more likely to say that there's not really "vanity" sizing going on here like most retailers have, so if you're really a L and not a M, don't order M hoping to squeeze into it.
My biggest complaint was how long the products took to arrive, and I would imagine that any issues would be rather difficult to deal with since it's all coming from overseas. But for what I paid, I'm actually pretty content with what I received. I'm not expecting amazing quality at those prices... it's cheap stuff, but other than the strings that need to be taken care of, most of the quality seemed pretty similar to what I'd find at stores like Forever 21 and other cheap retailers.
If you want quality products, and you want them quickly, don't go here. If you're looking for something cheap to get you by for awhile, or on a very tight budget but could use a couple pieces to help you along, not a bad place to go.
This site is a scam. They didn't send me my whole order, the two items that arrived were the wrong size and HORRIBLY made and they didn't include a return receipt so I'm stuck with shoddy merchandise. They have taken my money and screwed me over and I will never order from here again. I'm so angry.
Dear Tamsin,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Buyer beware, stay away from this garbage site! You will never get what ordered, if you do get it (2 months later) it will not be like the cute item pictured - and no one ever resolves it. DO NOT BUY from them. I can't believe Facebook allows this stie to continue to post ads (I filed a report on them through FB) - that would help people from getting seriously ripped off. Buyer, beware - spend you money at reputable sites - remember, if the price is too good to be true it probably is. These China sites continue to keep cropping disguised as another store name, so be careful.
Dear shopper,
Thank you for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and will offer a resolution. Please kindly message us your order number.
I want to extend my sincere apologies for the problems you have experienced.
Yours sincerely,
Rosegal.com Customer Service
I ordered a shirt and have not got it yet. When I call the number it says that the Magic Jack is full so I need someone to contact me.
Dear Tammy,
We regret that the issue has occurred.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8).
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I wish I had read some of these reviews before placing an order, the reviews on here are super accurate in their disgust with this company.
None of the items I ordered came even close to fitting even though I ordered a larger size than I normally would. Plus terrible quality, a dress arrived with the black colour having bled into the lighter pink. There return policy is a joke, you either get store "coupons" no where near to the value of the original purchase price or you can pay to ship the items back to China for a refund. This includes items that are faulty, they refuse to give a full refund for something that has arrived in a condition that is not fit for wearing.
I can't stress enough that you avoid using this company.
**In reply to Rosegal's latest. I don't believe that a partial refund for a faulty product is a solution.
Dear Kristy,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
DO NOT ORDER FROM HERE. Seriously, the clothes are RARELY if ever like the picture suggests. They are often smaller or terrible quality. And they take forever to ship and the return policy is a big joke.
Dear Me,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team will solve it for you. Could you please message us your order number?
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
Too small by far, trashy construction, trashy fabrics, no return policy at all. I have never ordered so much garbage from any company... RUN, don't walk, from this company... I have either thrown out all items, or donated them to charity (embarrassed to do so). Doesn't get any worse than this...
Dear grace,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress mid August 2015 and, after much chasing up, received it on 23rd December 2015 - 4½ months later. The dress only vaguely resembles what I purchased and the quality of material and sewing is terrible. I also ordered a Large (size 12) and the dress is size 6.
Dear Julie,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Clothes were too small (I bought a size up assuming they would fit smaller and they were all skin tight or couldn't fit on my body)
Materials were CHEAP! Not at all like they look on the site.
The jeans I bought were good material but a 32 fit like a 30 or smaller.
Not one of the items I bought were worth keeping but d/t Rosegal's return policy it's not worth sending them back for credit... I'll have to try to sell them on kijiji or just give them away.
Dear L,
Let me apologize personally for your experience.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
This company looks like a good one from the website, but do not be fooled. First off, I order my item and it took 32 days to ship to me. When I open the item it was too small, and I bought a size up based on the sizing chart. That sizing chart is not accurate, runs very small, which isn't surprising after seeing as it shipped from China. When trying to exchange this product it was an incredible hassle of taking pictures and arguing with the company. They state on their website they will return it, but don't be fooled. In there book the customer does not come first, very frustrating dealing with their customer service. I would not recommend it.
Dear Al,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
They don't know how to follow up neither what they are talking about! SAME EMAIL same reply, same auto answer, without any reasonable solutions: package not received, shipped to the wrong address, and still from 4 months, didn't got either my money or my goods: unprofessional team with 5 stars!
Dear naDINE,
Thank you for your important feedback.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8).
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
POOR QUALITY. Customer service/refund policy is not acceptable with American customs or standards. They want you to take pictures of the item/s and measurement/s in order to 'process' the return. DO NOT ORDER FROM THEM. You will LOSE MONEY.
Dear Rose,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Don't buy from this company. They will send you the wrong product and expect you to pay for the return. They will also lie about not receiving your emails and photos. Crooks!
Dear karen,
I want to extend my sincere apologies for the problems you have experienced.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I made two orders with Rose Gal. The first order came with in about a month. Although I was disappointed with the quality of the items, I didn't expect too much due to the low price tag. One shirt was so small I couldn't even get my arm in the sleeve. The fabrics are much much much thinner than they appear in the picture. One shirt appeared to be a T-shirt material and it was actually completely sheer. I made a second order, and I waited. After two months I contacted Rosegal and let them know I still have not received my order. They indicated to me that my order had been shipped and I should wait just a little longer and then contact them if it hadn't arrived. After another two weeks I contacted them once again and told him that I still have not received my order. They indicated that I should go to my post office to check if it was there. I contacted them three more times be I got a reply. Finally they replied full of apologies that the item is now out of stock and that I had received a credit to my account, rather than the refund I wanted. They also offered me "points" on my next order. I have yet to re-order because truly I doubt I'll ever receive anything. Do not order from this site, unless you have money to burn.
UPDATE:
Rosegal now responds as though they don't know my order number. I have emailed them over 10 times. They don't respond. They try to make nice but they never resolve anything. It's all just words.
Dear N,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please message us your correct order number?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
If you'd like your item in the next year, you're better off going to the mall to pick something up. The customer service was polite but extremely unhelpful. I requested information on my item and since they never sent me a tracking number for my purchase, which it states that one will be given upon the date of shipment, I didn't get any information on an item that I purchased 50 days ago. Their clothing line is adorable but NOT worth the headache that you'll go through.
Dear Jessica,
We regret that the issue has occurred.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Ordered a large women's hoodie from Rosegal, it not only took about 40 days to get here, there is no way the item is a women's large, it probably won't even fit a tiny petite small women... very disappointed... want my money back, beware when ordering from here, their products look good on the web, but their sizing is all wrong, won't make that mistake again. Should have read the reviews first
Dear Jody,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
Yah I placed an order on the first of December. Contacted you twice. You said my boots were on there way but no tracking # because I did not buy one. I still have not got my boots. Why don't you just put my money back in my bank account. Pamela soule. *******@yahoo.com
Dear pamela,
I want to apologize unreservedly to you for what has happened.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. =
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I had purchased the clothes for a trip, however, the I received the clothes way after my trip. The items took over 24 days to receive. I had to purchase other clothes for my trip. While I was on my trip, the clothing arrived. Upon returning from my trip, I opened the clothes and quickly realized they are not the quality promised on rosegal website. The clothes I received are poorly made and the material is of very low quality. I would like to send the clothing back and receive a full credit but they will not let me send them back. They say, they are willing to resolve this in a professional and friendly manner; however, every time they respond to my email it is with the same answer. DON"T buy from the rosegal website! It is a total SCAM!
Dear Mary,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
So I received my dress that I had paid for expedited shipment. Not only is it the wrong size it is the wrong dress. Since when is plaid considered polka dots. Who can we report them to? This company needs to be shut down. Do not use unless you are the type that likes surprises. Order a dress and who knows what you will get.
Dear Jennifer,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ciara,
Thank you so much for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and will offer you a solution. Please message us your order number.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service