On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered my items and paid extra for expedited shipping and have received absolutely NOTHING! I plan on taking further action if this is not handled immediately!
We ordered a dress for my daughter and it was too small and very cheap looking. When I tried to return it you cant get through on the phone mainly only by email they wanted all kinds of pics and other info. I explained the dress is not damaged just too small. After all the frustration I decided to just suck it up and jeep the dress luckily it was only $23 wasted but still an awful company will never buy from them again.
Dear Rose,
We regret that the issue has occurred.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Thank god I never ordered from these people. My sister ordered a few clothing items from there and still hasn't received them, months later. Y'all are garbage. Please fix your company or shut it down because it looks like the great value version of Wanelo from 2012.
Dear Halee,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and will offer a resolution. Please kindly message us your order number.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Scam?
So I had read the reviews about Rosegal after making a purchase and the item wasn't arriving.
What happens to people that actually get their stuff? Its been 3 months, do they even have a customer service?
Dear Annaliza,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
You are basically making a payment and not getting what you expect, product wise, and customer service e wise. I've been waiting 2 months now. And have no idea IF I'm getting my package. And at this point am not so worried because I'm not expecting anything nice anyway. After reading the reviews I've lost hope. By the sounds of it. There are ALOT of UNHAPPY customers that have wasted time and money here. It's awful.
Dear Angela,
Thank you for taking your time to write your review.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
I don't know what type of company won't take responsibility for any issues that arise when a customer is not satisfied and did not receive product that was ordered and paid for. I ordered three dresses for an event hoping one of them would work. The two that I received were terrible quality and were not as pictured on the website. The third dress I ordered I never received. I contacted Rosegal twice as well as the carrier. Nothing came of it and Rosegal refused to give me a refund. Someone needs to take responsibility of this issue and return the money. This is not good business practice. It's only going to turn customers away. Step up and take responsibility if you want customers to return!
Dear Morgan,
We regret that our service and the items did not meet your expectation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Uh-Oh. I just spent 102$ last night on this site. When it seems too good to be true, it really is NOT.
Paid for expedite Shipping to Singapore as well.
Seems like all that money just went down the drain.
Can't wait to be disappointed by this website's inefficient team.
Should have checked out the reviews before.
Rose Gal Team hopefully your slack will make an exception.
Dear Kanu,
Thank you for recent comments.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I can not state strongly enough! Do NOT buy from this website. Clothing is absolute trash. Items are completely misrepresented. Jumper came unattached at crotch. Material of "Cardigans" was so cheap, they were see through. Strings hanging, hems sewn improperly. Some items has horrible smell. After wasting hours taking pictures and writing details of what was wrong on every item (to both rosegal and my credit card fraud company), I realized it would cost me well over $100 to ship back. Of course they know this and are fully aware that it will cost too much to return the items. Even if I did incur the cost of return shipping, they would not give full refund. The positive reviews on this site are to raise the rating. There is no way a legitimate customer is giving this company more than 2 stars. Like other reviewers said, if it sounds too good to me true, it is! I will cut and paste this review to as many sites as I can to warn others and stop this company from praying on American consumers.
Dear Christine,
I want to apologize unreservedly to you for what has happened.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I, like so many others where disappointed in the quality. I didn't receive any paperwork to return the item. I emailed the site, and they want me to take pictures with a tape measure and send it to them. REALLY... just issue a Return Authorization so I can never order from them again.
Dear Paula,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I purchased two sweaters from Rosegal, one had same color scheme as pictured but not the same design, both cheaply made and obviously their size charts doesn't match US standards. Would never purchase another item from them. Gave the items away as I figured it would cost me as much to ship back.
Dear Karen,
I want to start by thanking you for notifying us about the issue.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
You are throwing your money away if you order from this company! I SO wish that I would have researched the company before I ordered from them. I will never make that mistake again. It's been 2 months since I ordered my sweater from Rosegal and I still have not received my order. Several weeks after I had ordered & still hadn't heard a peep from them, I started getting nervous & researched the company. Wow. They suck! So I went to their website & saw that my order hadn't even been shipped. I then emailed several times & tried to call, with no response. Finally I got an email response, weeks later. They said that they would cancel my order. But that was not the case. They "shipped" it anyway. Customer service basically said too bad when I explained that they sent an email to me saying the order was cancelled.
A month later... still haven't seen my order. Nice. I believe that's called fraud. Why do FB & others still advertise for this company?! Lame.
Dear Shanna,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
The title says it all.
By the way, they will also have a computer generated response that says they are sorry and have solved your problem and you just have to go in to the ticket they sent. That is also a scam to sound like they actually care. FYI They don't.
Dear Kerry,
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I waited for a "dress" nearly 2 months! Finally it came- the lace was ripped and it was not a dress at all, very short, terrible quality, poorly made, I paid $16 for a -literally- a piece of trash. Sent them pictures of product and asked for refund. 3 times. They replied after 2 months! - to give them number on the package. Just told them go f yourselves, who would keep goddamn package for months? Plus "dress" was already in the bin, didnt want to have at home something so horrible, do not order-ever.
Dear Caroline,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered from this site and paid for fast shipping. After I didn't hear from them I contacted them and was told my item was on back order and that it wouldn't arrive for 6+ weeks, even though I paid for 3-7 day shipping. They told me to make another choice or to wait. And I said that I would prefer my money back since if I were to order another item I would have no way of knowing if it were on back order or not. They stopped responding. I've sent three more messages about asking when I will receive my money back on my credit card and still nothing. Very disappointed.
Dear Kara,
Let me apologize personally for your experience.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Very small sizes do not buy they are money hungry return policy very bad cant seem to find anything good to say about Rosegal
Dear jo,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and will offer a resolution. Could you please message us your order number?
We regret the inconvenience that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
After placing an order only partial order shipped. The quality of product I did get was outrageous. I attempted to return it, and have to pay for returns. The cost to return it to China, not worth the cost of product. So disgusted with entire process.
Dear Liesa,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Very disappointed! I waited over 3 weeks to receive my order I got only 3 pieces out of the 5 I ordered. I ordered a XL in everything because I wasn't sure of the fit and I swear everything looks like a small. SAVE YOUR MONEY! I'm deleting the app. And NEVER will I order from them again!
Dear Marinella,
Thank you for your valuable feedback.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
The quality of the clothing is horrible and it smells. I did not realize I was ordering from China so the sizing is different Everything is too small. Do not order from this company!
Dear Diane,
I want to start by thanking you for notifying us about the issue.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We are sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
Yes, the clothes are cheaply made...
Yes, the clothes are VERY cheap in price.
No, there are no delivery specifics on website (Red Flag).
Yes, it will be a huge pain for returns (If allowed).
Don't bother to exchange (it'll take approx 8 months).
Your clothes will arrive around 4 months.
We got exactly what we paid for. The problem is that many of you, like myself, are angry that we've been had! The best thing is to learn this lesson and share with others so they do NOT make the same mistake. Writing a 10 page blast review would be easy but who's the real fool? The one who admits their fault or the one RAGING that the $4.33 sweater they received is not real cashmere or the dress is stitched poorly? Live and learn guys, I had to.
Do not purchase from Rosegal.com.
Dear Kaitlen,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I love the clothes that Rosegal advertises - but my experience with ordering has not been very positive. I ordered an item of clothing in September last year and haven't received it yet, four months later.
Dear Katie,
I want to extend my sincere apologies for the problems you have experienced.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear kieon,
Thank you for your valuable feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
I want to extend my sincere apologies for the problems you have experienced.
Yours sincerely,
Rosegal.com Customer Service