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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This sucks! - I wish I had seen these reviews before ordering. I was super excited to get my package it's more than one month where's my order i didn't receive anything and they don't answer to my emails
Very bad experience... the clothes are absolutely kids size and shoes are the same... is unbelievable that they actually use the sizes they use online because they are KIDS sizes and I have no idea how you return that and I don't even feel like being bothered with that
Dear Corina,
Let me start by apologizing personally for your experience.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I wish I had seen these reviews before ordering. I was super excited to get my package ( a month after I placed my order!) only to find the quality was really bad. The navy blue sweatshirt was purple and the beige sweater was a terrible dark brown. The materials were sooooo thin and cheap looking. String are hangin off the buttons and the waist is saggy. Two of the four shirts I ordered I guess I'll just wear around the house. The other two will get donated because I'll never wear them. I am extremely disappointed. I'm not going to order any clothes online again.
Dear Rowe,
Thank you for your valuable feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
I ordered 4 items from here. I ordered the 3-7 days shipping and it took 2 weeks to get to me. Then only 2 items were delivered, which looked nothing like the pictures online. I had my wish list full of items I was going to get needless to say I deleted everything. The items were poor quality, had to tags, no receipt inside the shipping envelope, Nothing just the items. The other 2 items, one is out of stock so they offered me a refund fine no biggie until THEY cancel my order and tell me that I have to pay 1/2 of what I payed for the item as a shipping fee. Are you kidding me?! One you didn't ship the item, 2. The company no longer carries the item, so how is that my fault? Then you call customer service and the rep doesn't understand English and cannot explain to you why you are being charged for something that you as the customer had no control over. Then I asked for a supervisor and of course one is not available. The other item they wont tell me if their going to have it back in stock or not. This is a horrible website. I should have checked the rating before purchasing anything,
Dear Rosa,
We regret that our service and the items did not meet your expectation.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I have had the worst experience with this site ever. I bought a sweater and a hoodie from them. I ordered 3-7 day shipping and it did not arrive until 15 days after I ordered it. The sweater was very poor quality, and the hoodie did not look anything like the picture. When I submitted a ticket to return it they made me jump through hoops to try to return them. They then cancelled the ticket before it resolved and prevented me from submitting a new ticket. Submitting a ticket is a joke as well as the message "wrong access code keeps popping up even though the access code I entered was correct. Then I tried calling the phone number they provided did not work when I called. The chat did not work. They do everything to make sure you will not be able to return your items. Frauds.
Dear maddie,
Thank you for providing your feedback to us.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I received my order today a sweater spliced dress with sweater twinset. I went in to create a ticket (to request information on returns) and I tried 8 times to submit it and it won't allow me. Then I called the number for customer service and it said the magic jack customer I am trying to reach is unavailable! I can't submit a claim and I can't reach customer service. I feel scammed. All I want to do is return the dress (only one of three items I purchased) and I hit roadblock after roadblock. The sweater is knitted and I received it unraveling and the dresses pleats are uneven. And the sweater itself is uneven everywhere.
Dear Jamie,
Thank you for taking your time to write your review.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress on their website since September 11th of last year. It never got sent and they were supposed to give me credits towards buying something else. It was only $15 but that's money I work hard for and it's quite annoying when my money goes to waste. I've decided that I will never order anything from a fraudulent company like this ever again.
DO YOUR RESEARCH PEOPLE, I'M REALLY GLAD I ONLY ORDERED A $15 DRESS FROM THEM
Dear Diane,
I want to extend my sincere apologies for the problem you have experienced.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
So bad on me for not checking the reviews before I place 2 orders but I was taken by the great pictures and prices! Ordered in November and it just arrived, one thing arrived a few weeks back. I order a cute black jacket but it turns out it's a mix of black and navy blue (what ever fabric was available). The other was an army green canvas with some brown additions (that turned out to be more orange than brown) Oh and the sizing is way off. My size medium is way too tight and I can usually wear small. But not sure it's worth the time and energy to try to return, if they even allow returns. Hopefully they'll make someone happy when I donate them to a shelter.
Dear ilyssa,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I placed my order over a week ago with standard 3 - 5 business days shipping. My order still hasn't arrived (or left the warehouse) as far as I can tell. I should have ready the reviews prior to making my order. From the sounds of other reviews, I should not hold out hope on my order ever making it to me or being of any quality whatsoever.:-(
Dear Sid，
We regret that the issue has occurred.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Tried to get on your site to let you know that you sent me the wrong dress, your website is not acknowledging the complaint. I am a first time time customer and probably the last, will not use your site again. The fabric of the garment is different to what is on the packaging, as well as a completely different style to what was ordered. After five and half weeks wait, very disappointed.
Dear cassie，
Thank you for notifying us about the issue.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
I'm so surprised to read all these bad reviews. This is my second order with Rosegal and I'm even happier than the first time. The dresses came very quickly, the quality was better than I expected. I ordered 12 dresses in all. 3 were a bit big, but can be easily fitted, and 1 was a bit cheaper than I thought it would be. The rest are great, a few are even amazing! I had to send a message to Rosegal concerning my order initially and it was easy, simple and very polite. I will certainly order from them again!
I have tried to contact customer support twice with no response. My log in is now not working and the phone number listed is out of service. I ordered a Christmas gift on November 27th 2015, now January 18th 2016, still no product Terrible company. Terrible customer service. Had I read reviews before ordering I would never have placed an order. Waste of money.
Dear Nicolette，
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered Jan 2 and have not received my order. The tracking number provided indicates invalid number every China tracking system I have tried
I should have read these reviews first. Luckily I only ordered one item to check it out.
Dear m，
I want to apologize unreservedly to you for what has happened.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
BUYER BEWARE: No where on their web site do they say they are based in China. All models in the pics are American women. Their sizes are for Asian women, not American women. I received an item soiled; a friend received an item with the lace not fully sewn on. If you try to return an item, they expect 2 week delivery but they do not guarantee YOU 2 week delivery. My return delivery cost would be more than the cost of the merchandise purchased due to their insistence that it be returned to China. I had to get PayPal involved for Rosegal to even respond to my complaints.
Dear Lizette，
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Very happy with my order came in 2 weeks, saw lots of bad reviews but I'm happy with my purchase I will buy from them again
I ordered in early December and I still have not received my order on Jan 18th. I have tried to contact them and they shut off communication. Do not ever Order from this company! They not only don't delive or refund but they won't communicate!
Now they are trying to get me to delete this review for a free gift! I can't even get my original order how can I expect to get a free gift? Either way... I stand by my review. Horrible customer service. Still waiting for my order!
Dear Abigail，
Thank you for taking your time to write your review.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Do not order from Rosegal. It will take several weeks to get your items, the quality is awful and material very thin. Sizing is based more on child than adult. I only received 1/2 of my order but charged for all of it. Tried to resolve on line but they want pictures of items and for me to measure them. Don't they already have this? It took 6 weeks for them to respond. I feel like they are making it very difficult to get a refund. I'm disputing with my credit card. I've given up on returning items because they refuse to give me a return number, so I will just cut my losses and let everyone else know how awful they are and I will continue to dispute the whole amount charge since I didn't receive all items.
Dear P,
We regret that our service and the items did not meet your expectation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I ordered 3 ítems, which didn´t fit, this company are refunded half the payment without requesting the ítems be returned. I will be donating the ítems to a charitym thanks to Rosgal Vivian Nice
What they advertised for the coat ordered & what was actually sent are 2 different qualities, materials & color. Then they won't speak to you on the phone.
But today they finally agreed to refund me for the coat. I'm glad they are finally taking responsibility & providing the type of service that would make a person want to return as a customer. You never want to feel swindled & after ongoing dialog & pictures, you now have a happy consumer
The bad reviews for this website are endless and I have to add to the infinite low ratings. I wish I could give no stars. I ordered at the beginning of Dec. And have yet to receive my item and I expect to be disappointed when or if I ever do. There doesn't seem to be any way to contact them but PayPal is looking into it for me. Buy American!
Dear Mary,
Thank you for recent comments.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jocelina,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service