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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I can not wear anything I bought this website, it's terrible. Cheap is bad.
I ordered a sweater on December 17,2015 and received it on January 25,2016, which would have alright if I actually got what I ordered. The picture of the sweater that I ordered isn't even close to what I received. This is so ridiculous. I surely will NEVER buy from Rosegal again. I'm not happy with their cheap way of going around making clothes and charging you for them and then not even being close to what you ordered! It is false advertisement and is illegal to do, especially here in the states, but of course they think they can get away with it because it is China, believe me, if someone wanted to press the fact, they can be sued just like any business.
Dear Michelle,
We regret the inconvenience that your experience has caused you.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I read all these terrible reviews after I had ordered, and was wondering where my products were, but they eventually came, 4 weeks after order.
But both a black dress and a white floral (black/purple flowered) skirt were PERFECT.
My daughter LOVES them for swing dancing.
The sizing is way off and then when you go to return it they want me to measure the items and take pictures? Seriously you don't know what you sell! Why would I want to waste that much time on stuff that doesn't even fit me? If you don't do it they won't give you the address which they say is different then that on the package and they won't give me a return ticket! Worst company EVER!
Dear Melissa,
We regret that the issue has occurred.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Please kindly message us your complete order number.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I returned several items. The sizing chart is way off, so the items did not fit and some were of the poorest quality. Rosegal does not respond to emails about returns and their phone mailbox is conveniently always full. I sent items back at half the cost of the clothing ($50.00) and they refused them and sent them back to me. Therefore in total I spent $150.00 on junkclothes I can never wear. They should be charged with fraud. The stuff looks great in pictures but the quality is terrible.
After giving Rosegal the above bad review they have refunded me $35.00 so now with shipping and clothes that I had to give away since they did not fit I am only out approximately $120.00. They have asked me to remove this review in exchange for the refund. I have added this refund comment in order to be fair but you as the consumer form your ownn decision.
Dear Jackie,
Thank you for providing your extremely valuable feedback to us.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Never order from this website. They'll scam you! Take your money won't deliver your order... an will not answer the phone or email you back.
Dear Emily,
I want to extend my sincere apologies for the problems you have experienced.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I bought the chic womens jewel neck leopard long sleeve coat... November 30 2015, for a Christmas present,,, it arrive well after Christmas I requested a refund, paid with Paypal. Opened a dispute and Paypal agreed with me that this coat was extremely low quality and should have been listed as a raincoat, paper thin with several areas unsown, ORDERED A MEDIUM RECEIVED A LARGE... unfinished... very cheap fabric! Paypal wanted me to send it back to them for a refund of the original cost... but the cost of sending it back to China was almost the cost of the item which they were not giving me back the return shipping costs... Now I'm mad and really feeling ripped off... Wish I had seen all the bad reviews before I bought this junk of a coat... expensive lesson! BEWARE... THIS COMPANY IS A RIP OFF!
Dear c,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
YOU ARE THIEVES AND FRAUDSTERS AND I, M GOING TO WARN AS MANY PEOPLE AS I POSSIBLY CAN, ALSO IVE GIVEN YOUR DETAILS TO THE POLICE
Dear janice,
Thank you for notifying us of your complaint.
We are NOT a fraudster.We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress from rosegal and when it arrived I was shocked. Not only was it poor quality material, it was falling apart at the seams. It also had black marks all over the sleeve. I realise it's a cheap site so didn't expect it to out of this world but You would expect to be at least be able to wear your purchase. Will never shop here again and will advise others not too.
Dear Siobhan,
Thank you for notifying us about the issue.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Nothing will fit a woman Large or bigger. The material is very clingy and thin. Really this company should not be able to sell in the US. Another lesson in "you get what you pay for. Buyer beware!" Too bad to because the pictured dresses are adorable.
Dear elizabeth,
We are sorry about the situation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Hiring attorney to shut down... sent 4emails never heard back and left messages with no response now MailboxFULL!
THEIVES
DONT BUY
YOU WILL NEVER SEE YOUR MERCHANFISE!
Dear Randi,
Thank you so much for your important feedback.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8).
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Nottice how there site has ONLY GOOD reviews, not that many either. THIS SITES HAS MANY BAD VIEWS.
So they take pictures of the real good ishh and try to make it. When I got my items there was the trail of a seem coming out of the wrist. Super cheap lookin which should not be so if youre paying about $15 for each item. The only thing i liked out of what i ordered was the about $6 lingerie I got. I was going to send everything back but they ONLY GIVE 20% BACK! WTF!? SO I was stupid for buying more than once item. THE WORSE PART IS THEY GAVE ME COPIES AND SO I WAS CHARGED FOR THAT TOO! DOOO NOT BUY FROM FOREIGN CHINESE WEBSITES!
Dear Debbie,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I had a bad experience they asked my for my government id information this website is fraud. Do not buy from this website.
Dear Nea,
Thank you for recent comments.
We are NOT a fraud. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Some of the items were okay. But most were way too small. I have lost 120 lbs and fit into a large. I ordered xl and 3 shirts are too small or way too tight in the arms. I guess it's incentive for me to lose more weight but I will not order from them again
Dear Christy,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us yoru order number.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Do not order from Rosegal, picture not like advert, quality very poor and no real returns policy, you cannot speak with anybody... shipping is NOT free.
They tell you to return items to China and pay yourself, my package came from Germany!
Dear Janet,
Let me apologize personally for your experience.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team will solve it for you.We would be very grateful if you could message us your order number.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Quando irao entregar minhas encomendas?
Me mandaram um sit que é inexisteste
Dear simoni,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We regret the inconvenience that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
Demora muchísimo en llegar y cuando llega es un fiasco, confección mala, telas diferentes a las que se ven en las fotos.
Dear Analia,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I will not be buying for this website again, this is the second time I have bought something from here the first time was great everything came exactly rite but the swine time I ordered I was very disappointed I received the correct items but in the wrong colour that was shown on the picture and seeing as both the items I ordered only came in the one colour it was disappointing.
Dear Kelly,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Quality if items irdered is hideous, cheap doesn't even begin to scribe it. The items barely look like the same pieces I ordered they're so poorly made. The XLs I ordered are both more like Mediums. Would never, ever order from them again EVERRRR!
Charlotte, NC
Dear Tanya,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I have ordered twice and waiting currently on my 3rd order. I haven't had any problems, and the clothes are the quality of the price you pay. I will continue to order from them.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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Dear My,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service