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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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I ordered this in January, paid for 5-8 calendar days shipping so that it could be here before Valentine's Day. It is now 2/27 and I still do not have order.I've been going back and fourth with them to get my refund. They 1st only offered me $10. I rejected. I cannot get them to respond to emails. I extremely upset & would NEVER recommend this company to ANYONE, not even a fly!
Product was good just took a little longer to get to me so i missed the date I wanted to give the gift on. But overall pretty good service.
Never received my product. Ordered 12/18/24. Emailed to check on status and indicated it was delayed in shipping and provided a tracking number. However, tracking number said delivered 1/2/25 in mailbox. Local USPS could not confirm delivery and it would not have fit in mailbox. Also their email said delayed. So not sure it was even sent.
3 weeks waiting, necklace not finished,dumb excuses lol..
Do not buy from this company! Thankfully I got my money back. Communication was horrible.
Very easy and beautiful stuff love it I would recommend to a friend
They still did. Not deliver my order after 1 month. Lisa said she can't refund me.
I never received my merchandise and asked three times to which there was never any good result. My payment was received by your but no merchandise. Please credit my account and refund my money!
Still have not gotten my order from December. They obviously don't care about their customers.
Horrible experience. I ordered in January and showed to ship within a week and still waiting for it. Was suppose to be a Valentine's Day gift.
The design and the idea of the product is great. The one problem I had is that the frame was broken. And I wouldn't want to receive another one since it will take time to be deliver. This was supposed to be a valentine's day gift and I had to improvise another gift since this one was broken
I placed an order in January, it took over a month before I got any communication about my order. I was told to give it a few more days before requesting a refund, so I gave it 8 days and my order still hasn't shipped.
I requested a refund and got my money back.
Complete waste of time.
I will never order from this place again. I placed my order January 21 it is now February 21 and I still have yet to receive my package. I don't recommend this place
The frame will not sit up straight figures would not stay on top. Not worth the money I paid.
This product is so cheap (and not in a good inexpensive way). The print on the cover is off centered, the book didn't have the pages we selected, and I'm pretty sure this seller just ordered the product from someone else and then ships it on behalf of themselves. This product was awful. Do not pay what they're selling this for as it is extremely cheap and ugly in person. Nothing like what the image makes it seem like.
I purchased an item in November of 2024. I still have not received the item now 5 months later. Anytime I email customer service about my issue, nothing gets fixed. This company is also refusing to give me my refund.
Long wait. Will not order again from them. Took my money rt away. Then ghosted
Not good still haven't received my ring. You have my money and I don't have my ring.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members