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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Ohio
1 review
0 helpful votes
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Blurry
February 28, 2025

The words on my Grandma's Garden were barely readable and the flowers were also disappointing. Also it was so thin that we aren't sure how to hang it on the wall. Too much money for something so simply made.

Date of experience: February 18, 2025
Illinois
1 review
0 helpful votes
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I ordered a scrapbook for my girlfriend for Valentine's day and needed it shipped internationally. They prepared my order right away and got it shipped really fast. It arrived well in time and looked great.

Date of experience: February 16, 2025
Utah
1 review
0 helpful votes
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Never received
February 26, 2025

I ordered a gift fur my fiance fur v-day 6 weeks in advance so it would be here on time for sure and I still haven't got it. So, I had no gift on v-day and felt like an idiot.

Date of experience: February 16, 2025
Washington
1 review
0 helpful votes
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Review
February 25, 2025

Great easy shopping, great delivery, exactly what I ordered, I would highly recommend

Date of experience: March 14, 2025
Massachusetts
1 review
0 helpful votes
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Anniversary Gift
February 25, 2025

This was my daughter and wife 3rd anniversary gift. They loved it it was looked just like the pic even better. My girls loved it and so did I.

Date of experience: February 14, 2025
Louisiana
1 review
0 helpful votes
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Item incorrect
February 24, 2025

The item I ordered was to be personalized and when it came it was wrong. I emailed for a correction and never received an answer.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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Never received item but I paid for it
February 23, 2025

Waited till way over the promised time for delivery. Didn't get a response till I sent a email 4 times. My item is paid for and still nothing received

Date of experience: February 13, 2025
Washington
1 review
0 helpful votes
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Waited 2 months for it to arrive broken
February 22, 2025

I made an order and paid extra for fast shipping, I didn't receive it for 2 months and it showed up broken. Never saw a refund for shipping in my account either. Awful experience.

Date of experience: February 12, 2025
Texas
1 review
0 helpful votes
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Shipping time
February 22, 2025

Shipping took a long and I was concerned. Product was beautiful.

Date of experience: February 11, 2025
Oregon
1 review
0 helpful votes
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Terrible service and quality
February 19, 2025

I ordered a gift for my mom, and it came falling apart and very faded. It looks like a 3rd grader made it. The quality is horrible.
The website was easy to use.

Date of experience: February 9, 2025
South Carolina
1 review
0 helpful votes
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Mother's Day ring
February 18, 2025

We love the ring. I got it for my daughter with her son's name. Wish the print of the name was bigger, but she loves.

Date of experience: March 31, 2025
Illinois
1 review
0 helpful votes
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Came late, no communication
February 18, 2025

I purchased a leather-bound book as a birthday gift for my wife and opted for expedited shipping (5–7 days), bringing the total to around $100.

However, the company didn't withdraw the funds from my account until three days later. I never received an email confirmation or any form of communication. There was no contact information available, and I was left completely in the dark.

In the end, my order took nearly five weeks to arrive. Throughout the entire process, I received no updates, confirmation, or order details. I was convinced the site was a scam and even was contacting my bank to dispute the transaction.

Date of experience: February 8, 2025
California
1 review
0 helpful votes
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Great product
February 17, 2025

The leather book looks great
Everyone that saw the item loved it

Date of experience: February 7, 2025
Iowa
1 review
0 helpful votes
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I would order again.
February 16, 2025

Wonderful experience and very nicely crafted jewelry. Very impressed.

Date of experience: February 6, 2025
Iowa
1 review
0 helpful votes
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Not happy with finished product.
February 14, 2025

Words on the wooden family tree are crooked. I have emailed you and you requested pictures. I sent those two days ago and have not heard anything further.

Date of experience: February 4, 2025
Virginia
1 review
0 helpful votes
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Shipping time is really long, even with expedited shipping. I ordered on January 31, and paid extra for 3-5 day shipping to ensure delivery of this gift in time for Valentine's Day (February 14). The site said it ships within 3-4 business days, and add 305 days for shipping and it should have gotten there comfortably by Feb 14 (15 days later). The product did not ship until February 17, and then took 15 days to arrive. After a week, the tracker application no longer tracker it - just a blank screen. It stayed in China for 4 days waiting to be dispatched. When I complained about the late delivery, they offered to refund $10 (this was before it had left China). I went back and forth, and they then offered to refund the difference between regular and expedited shipping ($17) even though regular shipping should have been free based on the order amount, and finally after a long haggle they refunded the full shipping charge only (no refund on the product). The item itself is nice, but timing is not their stroing suit.

Date of experience: March 4, 2025
Oklahoma
1 review
0 helpful votes
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Ordered 03/01/2025. 9 to 12 days to ship. March 4 and still not arrived.
Can't tell you if it is good or not, haven't seen it.
Ordered for my anniversary. Plenty of time given the statement on the website. There is room to improve here for sure.

Date of experience: March 4, 2025
Ohio
1 review
0 helpful votes
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Very Disappointed
February 8, 2025

I just received my board with the handwritten recipe. It is wrong! There are so many words missing the letter "i". I can not give this gift. I am heartbroken. It is absolutely awful. I'm going to see what I can do. I wish I could give a negative star. So I have to give a 1 star.

Date of experience: January 29, 2025
Colorado
1 review
0 helpful votes
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It took FOREVER
February 8, 2025

I ordered the week of thanksgiving and was told it could be a couple weeks. I was delivered about 8 weeks later.

Date of experience: January 29, 2025
West Virginia
1 review
0 helpful votes
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Waited a month bur still got what I wanted thank you so much I like yalls shop might order again

Date of experience: January 29, 2025