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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Michigan
1 review
0 helpful votes
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Never received product
September 17, 2024

Waited over a month to receive a gift for my anniversary. Had multiple emails saying give us one more week. Now I've had to dispute the charge with my credit union. This is a scam!

Date of experience: September 6, 2024
Maryland
3 reviews
0 helpful votes
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Really Nice Item
September 17, 2024

The item was great. The only reason I give it 4 stars it's because it took close to a month to arrive. Thought this item was made in the USA and shipped within a few days. It came from overseas. I had a dead line and didn't receive on time. For future purchases I will place the order a month in advance.

Date of experience: September 6, 2024
Florida
1 review
0 helpful votes
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Total Scam
September 15, 2024

Don't order its a scam! They never sent a confirmation number for my order until I contacted the customer service email and asked to cancel my order. Never received my order.

Date of experience: September 5, 2024
Washington
1 review
0 helpful votes
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Awesome cook book. Well worth the wait.
September 15, 2024

Easy ordering. Shipping took awhile but was worth the wait.

Date of experience: September 4, 2024
Bi C.
Georgia
1 review
0 helpful votes
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After the order was placed, I received no email confirmation, no shipping date, no note or email of delayed shipment - basically NO communication at all. It was difficult to settle my account after a long and trying time with Rose Feels. I had to get my bank involved in the process.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Thank you
September 13, 2024

I was happy with the product, it was beautiful.
And it came right on time.

Date of experience: September 3, 2024
Oregon
1 review
0 helpful votes
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Not what I was hoping for.
September 13, 2024

The flowers and print of names were so small and bunched together that they are almost not possible to read. Very unsatisfied.

Date of experience: September 2, 2024
Ohio
1 review
0 helpful votes
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Photo necklace
September 13, 2024
Updated review

Love your items, it turned out perfect. Thanks for all your wonderful work

Date of experience: September 2, 2024

I love the items you have and keep up the good work..
July 3, 2024
Previous review

I love the items you have and keep up the good work. And making people happy

Date of experience: June 23, 2024
California
1 review
0 helpful votes
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Took my payment, nothing delivered.
September 10, 2024

Took my payment, nothing delivered. No contact, no follow up. Rip off.

Date of experience: August 30, 2024
Arizona
2 reviews
0 helpful votes
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Awesome!
September 8, 2024

I'm very pleased with the attention of craftsmanship of my order. Thank you so much!

Date of experience: August 29, 2024
Georgia
1 review
0 helpful votes
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It took over a month to receive my leather bound photo album, but I like the final product for the most part.
I expected the book to have something to hold the individual photos, but unfortunately there are only brown paper pages inside, so the photos are going to have to be glued down.
Construction quality is good and I believe it will hold up well. The stamping on the cover seems a little off center to the left, but that may be intentional to avoid the leather string used to tie the book closed. I would recommend that you order well in advance if this is for a special occasion.

Date of experience: August 29, 2024
Texas
1 review
0 helpful votes
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Took way longer than expected
September 6, 2024

This was my first time using this site. May not use it again unless I order a month in advance

Date of experience: August 27, 2024
California
1 review
0 helpful votes
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Family
September 5, 2024

This arrived in perfect condition. It will make a nice gift.

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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Great gift for a new grandma!
September 4, 2024

This was actually bigger than I thought that it would be even though the dimensions were included in the description. It was a gift for a first-time grandma who loved it.

Date of experience: August 25, 2024
Iowa
1 review
0 helpful votes
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Personalized cutting board
September 4, 2024
Updated review

I had trouble uploading my photo. I would have expected an email telling me that you couldn't make a good copy that was legible. I feel like I wasted $50. It was going to be a Christmas gift for my sister since it was in our deceased mother's handwriting.

Date of experience: August 25, 2024

I had trouble uploading my photo
August 4, 2024
Previous review

I had trouble uploading my photo

Date of experience: July 25, 2024
Michigan
1 review
0 helpful votes
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Easy accurate
September 4, 2024

Very pretty, and it was hust like the pucture online. Very easy to order all dufferent flowers and names

Date of experience: August 25, 2024
Nevada
1 review
0 helpful votes
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Do not order
September 3, 2024

First I didn't get an order confirmation or a tracking number so I had no idea if I was going to get this item or not before school started. The driver who delivered the package threw the package to my door, even if though the package said fragile, I wish I could post the video from my ring camera. The item broke and was just a waste of money. I do not recommend this product or company.

Date of experience: August 24, 2024
Pennsylvania
1 review
0 helpful votes
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Nice product if you have time to wait
September 2, 2024

When we finally got the bracelet it was great! Good quality and very cute. It took almost 4 weeks to get here though.

Date of experience: August 23, 2024
Illinois
1 review
0 helpful votes
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Poor Quality Products
September 2, 2024

The item pictured and described on the website was not what I received. Unbeknownst to me, this item was made in China. The cheapest materials were used and glued together. By the time my item arrived, several pieces had already fallen off. Do not buy anything from this company.

Date of experience: August 23, 2024
Illinois
1 review
0 helpful votes
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More worrisome than it should be
September 2, 2024
Updated review

I didn't receive an order confirmation email (red flag), and the query I trie to send via their Contact Us form would not send (red flag #2). I contacted my credit card company, and they told me the company had another name, and that they were located in China (red flags #3 and #4).

My order did arrive, but the wooden frame was terribly cheap and flimsy. I ended up finding a block of walnut wood elsewhere, and just used the figurines.

Definitely NOT professional in ordering, or in value for money. But I *did* learn a valuable lesson about sticking with known, reputable companies from now on.

Date of experience: August 23, 2024

I love that have an angel figurine
August 5, 2024
Previous review

I love that have an angel figurine.

Date of experience: July 25, 2024