Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of RoseFeels

RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate RoseFeels?
grey stargrey stargrey stargrey stargrey star

RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
This company does not typically respond to reviews

Instant Feedback

4,238 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Caleb C.
Unfollow Caleb C.
Share Review
Report Review

Scammers
December 1, 2024

These guys are from China, and are scammers. Period. I paid for VIP shipping, and it took over a month for them to even ship it. And shipping it from China is going to take quite a while no matter where you are.
Garbage site. 0/10, would NOT recommend to anyone ever.

Date of experience: November 21, 2024
Wisconsin
1 review
0 helpful votes
Follow Susan K.
Unfollow Susan K.
Share Review
Report Review

Love the necklace
November 29, 2024

I love your selection and it was very quick and easy to place an order. I am so glad that there's some out there like you who's making such quality product. Thank you so much.

Date of experience: December 17, 2024
Washington
1 review
0 helpful votes
Follow Ron E.
Unfollow Ron E.
Share Review
Report Review

Message in box
November 29, 2024

Ok but could be better the message in the box was looked like it was from a poor copy machine and made it look tacky.

Date of experience: December 3, 2024
New York
1 review
0 helpful votes
Follow Elizabeth X.
Unfollow Elizabeth X.
Share Review
Report Review

A little dissatisfied
November 29, 2024

The pillow is cute but I was unhappy with the stuffing. For the amount of money the stuffing should have been a pillow form now loose stuffing!

Date of experience: November 18, 2024
Arizona
1 review
0 helpful votes
Follow Bradley W.
Unfollow Bradley W.
Share Review
Report Review

Great product
November 28, 2024

Easy to navigate website. Plenty of options. My wife loves it. Great quality

Date of experience: December 16, 2024
Nevada
1 review
0 helpful votes
Follow Neal L.
Unfollow Neal L.
Share Review
Report Review

Lousy,terrible service.
November 28, 2024

September 15, I ordered two memory books invoice #**************, and still haven't received shipment.

Date of experience: November 18, 2024
Iowa
1 review
0 helpful votes
Follow Jeramie K.
Unfollow Jeramie K.
Share Review
Report Review

Perfect
November 27, 2024

Easy to personalize. Shipping time was fairly accurate. Almost a week later but not bad overall.

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
Follow Kyle H.
Unfollow Kyle H.
Share Review
Report Review

Still haven't even received my order.
November 26, 2024

Ordered it in October and still haven't received it. Horrible

Date of experience: November 16, 2024
Connecticut
1 review
0 helpful votes
Follow Justin O.
Unfollow Justin O.
Share Review
Report Review

Nice product
November 26, 2024

Don't bother paying for express shipping i paid for 3 day shipping and got my order a month after

Date of experience: November 16, 2024
Minnesota
1 review
0 helpful votes
Follow Danielle F.
Unfollow Danielle F.
Share Review
Report Review

Don't order from this company!
November 26, 2024

I received my order it was broken. I have been emailing the company and all I get back for an answer is we will give you 20% back and fix it yourself. This is horrible customer service.

Date of experience: November 15, 2024
Oregon
1 review
0 helpful votes
Follow Riko T.
Unfollow Riko T.
Share Review
Report Review

Late delivery, bad product
November 25, 2024

I ordered a body suit for Halloween. It was supposed to arrive the week before Halloween, but it didn't. When I reached out to customer service they said there was some problem. I asked to cancel the order since it wasn't going to make it by Halloween. They responded "It has shipped!" It arrived in Mid November. When I got the product, the color was very different than in the photo. The body suit was not stretchy and was probably two sizes smaller than the sizing chart indicated. The actual product did not have a size label on it, so it's possible it was in the wrong bag. Very unhappy.

Date of experience: November 15, 2024
Pennsylvania
1 review
0 helpful votes
Follow Eric B.
Unfollow Eric B.
Share Review
Report Review

Shipping Issue
November 25, 2024

I placed an order for 3 day expedited shipping for ~$25 The package didn't arrive for 11 business days. Rosefeels was kind enough to offer a $10 rebate, but it still feels bad to have paid a bunch of money when the free shipping tier would have arrived in the same time frame (9-12 business days)

Date of experience: November 15, 2024
Utah
1 review
0 helpful votes
Follow Peaches K.
Unfollow Peaches K.
Share Review
Report Review

The product was very cute! However, the image was cropped in a way that wasn't specified to happen, and one of the flowers was a shade off from the others. Other than that, it was a good gift and a good purchase experience.

Date of experience: December 15, 2024
Massachusetts
2 reviews
0 helpful votes
Follow Cecelia S.
Unfollow Cecelia S.
Share Review
Report Review

Nice personalized gift.
November 24, 2024

Easy to navigate site. Prompt shipping and a very nice personalized gift.

Date of experience: December 12, 2024
Kansas
1 review
0 helpful votes
Follow Jay F.
Unfollow Jay F.
Share Review
Report Review

Great product
November 23, 2024

The ring looks great. Please plan ahead when ordering it will take about a month to get.

Date of experience: November 13, 2024
New York
1 review
0 helpful votes
Follow Dakota C.
Unfollow Dakota C.
Share Review
Report Review

Horror story
November 22, 2024

I ordered this as a gift for my wife on our wedding day I ordered a month in advance and paid for express everything and it never arrived complete scam

Date of experience: November 12, 2024
Ohio
1 review
0 helpful votes
Follow Raymond Y.
Unfollow Raymond Y.
Share Review
Report Review

Quality and Time Base
November 22, 2024

The Jewelry I paid $80 for was absolutely beautiful but soo tiny. The time frame I was supposed to receive item was delayed by 3 weeks. But even though tiny the silver engraved heart brought a tear of joy to my loved one so thank you.

Date of experience: November 11, 2024
Georgia
1 review
0 helpful votes
Follow Matt G.
Unfollow Matt G.
Share Review
Report Review

Good product, terrible delivery
November 21, 2024

Product finally arrived. I liked the product. It was ordered on Oct 10, with a delivery date of Oct 18. My daughters birthday was the 28, a gift for her. After spotty communication, order finally arrived on November 9.

Date of experience: November 10, 2024
North Carolina
1 review
0 helpful votes
Follow Matthew S.
Unfollow Matthew S.
Share Review
Report Review

Arrived super late a broken.
November 21, 2024

Now understanding that ordering from here is straight from China, I can see why it was both late and broken. I did reach out and a few days later I received a response expediting the shipping even though I paid the extra for overnight... didn't make a lot of sense to me. Either way, the item was broken, and I don't even feel like dealing with it, knowing how long it is going to take, and the probability of it arriving broken again.

Date of experience: November 10, 2024
Maryland
1 review
0 helpful votes
Follow Debby O.
Unfollow Debby O.
Share Review
Report Review

Ok
November 19, 2024

Took quite awhile to receive the ring didn't realize the birth stones were so tiny

Date of experience: November 8, 2024