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RoseFeels

2.2

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Maryland
1 review
0 helpful votes
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All in all good service
November 18, 2024

I didn't receive my order as soon as I thought I would. After a few days, it did arrive and I was happy with the product. Next time I will remember that my order might not arrive as quickly as I thought it would,

Date of experience: November 8, 2024
Minnesota
1 review
0 helpful votes
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Great gift.
November 18, 2024

This is going to be a beautiful gift for my wife! It turned out better then I was expecting.

Date of experience: December 6, 2024
Kansas
1 review
0 helpful votes
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Website is easy to navigate. Great gift options. Excited to see it when it comes in the mail!

Date of experience: December 6, 2024
North Carolina
1 review
0 helpful votes
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Custom skills are great!
November 17, 2024

One of My mom's feet broke so I had to order a new one and this one was even better!

Date of experience: November 7, 2024
Georgia
1 review
0 helpful votes
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Quick easy Quality product

Damaged product still waiting for cc refund or return bar code

Date of experience: November 6, 2024
Massachusetts
1 review
0 helpful votes
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As expected
November 15, 2024

Easy to place my order and I liked their selection of products

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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9-12 business days is not one month
November 15, 2024

Ordered an Anniversary gift on October 2nd and was told 9-12 business days. I ordered the gift weeks before my Anniversary to ensure it would arrive in time. It arrived on November 2nd. When I reached out (already 13 business days had passed), I got sorry it's taking so long and they forwarded me the tracking link. The package was still in China the day of my Anniversary. Even if it arrived in time my Anniversary was the 17th business day. No rush to get the package to me as promised, zero accountability for being late and it may as well have been a robot communicating with me, no customer service. Best part, still paid full price for my package to be delivered 22 business days later. Horrible experience.

Date of experience: November 5, 2024
North Carolina
1 review
0 helpful votes
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Disappointed
November 15, 2024

The names are so tiny they are almost unreadable. Very disappointed.

Date of experience: November 4, 2024
Pennsylvania
1 review
0 helpful votes
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Awful
November 11, 2024

I ordered this item as a birthday gift over a month before recipient's birthday. I've yet to receive it and their birthday has come and gone. So now we are going on 8 weeks since I place my order. Never again.

Date of experience: October 31, 2024
Texas
1 review
0 helpful votes
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Dissatisfied
November 11, 2024

Very unhappy with the quality of the picture for the price i paid. The Heading was unreadable. Have been trying to get a refund. Which only approved for about a third of what i paid. I have been waiting about a month for them to issue the discounted refund. Disappointed they wont stand behind their products satisfaction. I even agreed to the refund verses returning the item at my exspense.

Date of experience: October 31, 2024
Pennsylvania
1 review
0 helpful votes
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-5 Star Review
November 11, 2024

Very dissatisfied. Placed an order for my anniversary on Sept. 19tb and today is October 31st and I still don't have my order. Absolutely ridiculous. I will never order anything here again and will be sure to tell others to never order anything from here.

Date of experience: October 31, 2024
Massachusetts
1 review
0 helpful votes
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Horrible service
November 10, 2024

It said it would be delivered in three days. I bought a necklace for my girlfriends birthday, I paid overnight shipping it didn't show up for 3 weeks…

Date of experience: October 31, 2024
Illinois
1 review
0 helpful votes
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Never received product
November 10, 2024

Ordered an anniversary gift in September for an October 6 anniversary, still have not received the item. Today is October. 31. Not pleased!

Date of experience: October 31, 2024
Arizona
1 review
0 helpful votes
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Get well flowers
November 5, 2024

Great beautiful, had an issue with your website but finally got in touch with your customer support, the next day

Date of experience: October 26, 2024
Pennsylvania
1 review
0 helpful votes
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Beautiful keepsake
November 2, 2024

Made the perfect gift! Didn't realize the product was coming from overseas, but website did say 8-10 days for receipt which was accurate. Tracking tool was helpful. Good price. I'd order from RoseFeels again :)

Date of experience: October 23, 2024
Ohio
1 review
0 helpful votes
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Very happy with product!
November 1, 2024

My order was made, I received a confirmation and was informed of expected delivery.

Date of experience: October 22, 2024
Texas
1 review
0 helpful votes
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REFUND WANTED
November 1, 2024

The product I received is not what Rosefeels portrays on their website. Terrible product.
Please send a return label for a complete refund.

Date of experience: October 22, 2024
Washington
1 review
0 helpful votes
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Expedited service/shipping
November 1, 2024

I paid for expedited manufacturing and shipping and the product arrived weeks after expected. I requested a refund on the expedited shipping and no one responded after multiple attempts to contact them.

Date of experience: October 21, 2024
Illinois
1 review
0 helpful votes
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Disappointed
November 1, 2024

I did not get what I ordered. The picture was supposed to be made with pebbles. It had no pebbles and the frame was crucid.

Date of experience: October 21, 2024
California
1 review
0 helpful votes
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Brutal. Awful. Robbery. My order never even showed up. No notification. Delivery was months late.

This company/website is a scam.

Date of experience: October 17, 2024