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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Florida
1 review
0 helpful votes
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Arrived after Mother's Day
May 25, 2022

It was good, just wanted it to arrive prior to Mother's Day

Date of experience: May 25, 2022
Pennsylvania
1 review
0 helpful votes
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Need to be notified of shipping
June 24, 2022

I would like to see you do email updates to let me know when the item will arrive. I tried to email a couple times with NO response.

Date of experience: May 25, 2022
New Jersey
1 review
0 helpful votes
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Meh
June 24, 2022

Looked better online, arrived late, gift bag that cost $10 was laughably small

Date of experience: May 25, 2022
Massachusetts
1 review
0 helpful votes
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Shipping
June 24, 2022
Updated review

I ordered it over a week before Mother's Day and paid extra for faster shipping but it didn't come until at least a week after Mother's Day

Date of experience: May 25, 2022

Easy to use and inexpensive
April 27, 2022
Previous review

Easy to use and inexpensive

Date of experience: April 27, 2022
West Virginia
0 reviews
0 helpful votes
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Took a while
June 24, 2022

The overall process online was easy to order from, but I paid for shipping to arrive in time for Mother's Day and it was very far past that date when I received the items.

Date of experience: May 25, 2022
Illinois
1 review
0 helpful votes
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Delivery
June 24, 2022

Product was good. Delivery time was extremely delayed from quoted delivery time.

Date of experience: May 25, 2022
California
1 review
0 helpful votes
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Goid
May 25, 2022

Good, interesting purchase, loved the quality and the work.

Date of experience: May 24, 2022
New Jersey
1 review
0 helpful votes
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Beautiful job
May 25, 2022

Easy website to use and wonderful products to choose from.

Date of experience: May 24, 2022
Florida
1 review
0 helpful votes
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My order was placed for Mother's Day and it's came days after. Item came in fine but was disappointed it didn't come in time for Mother's Day.

Date of experience: May 24, 2022
California
1 review
0 helpful votes
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Late but still came through
May 27, 2022

Initially disappointed because the delivery was waaaaay longer than expected. But when my wife finally received her Mother's Day gift a month late… she still loved it! I appreciated the detail in the work. I got her a family tree. Highly recommend but order a month in advance so order gets there in time

Date of experience: May 24, 2022
Ohio
1 review
1 helpful vote
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Disappointed
June 23, 2022
Updated review

Ordered 4/26 with 4-8 business days delivery. Contacted customer service twice. Once was told "sorry but we can't process your order any faster". The second time was told "we will expedite your order". Order FINALLY arrived 5/23. Extremely ridiculous time frame. I ordered the infinity symbol necklace with four names. The names are so small that they are barely readable. Do not recommend this company and will not order again.

Date of experience: May 24, 2022

What is VIP service?
April 26, 2022
Previous review

What is VIP service? Cannot find any info on the website

Date of experience: April 26, 2022
Massachusetts
1 review
0 helpful votes
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Very easy to order and I am very happy with the ring

Date of experience: May 24, 2022
Ohio
1 review
0 helpful votes
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Paid expedited shipping and did not receive expedited shipping. The order was great and exactly what I ordered once I received it. It was about a week late.

Date of experience: May 24, 2022
Virginia
1 review
0 helpful votes
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Not responsive
June 23, 2022

Tried to contact customer service. Never get a response. Mother's Day gift arrived too late

Date of experience: May 24, 2022
Missouri
1 review
0 helpful votes
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Arrived broken
June 23, 2022

Other than the long wait for it to come it arrived partially broken one of the hearts was snapped off inside the frame. I had to fix it before giving it to my wife for a late Mother's Day gift.

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
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Great!
May 24, 2022

I haven't given it to my husband yet but the quality is wonderful and I believe it will make a very special Father's Day gift.

Date of experience: May 24, 2022
Iowa
1 review
0 helpful votes
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Bad
June 23, 2022

I had to email to figure anything out I paid 3 day shipping and it took 3 weeks I

Date of experience: May 24, 2022
Arkansas
1 review
0 helpful votes
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Not as described
June 23, 2022

I won't be placing any future orders. Paid for expedited shipping and website said order would be delivered before Mother's Day with expedited shipping, this was 2 weeks before Mother's Day. Item arrived one week late and quality is cheap. The little stand that I paid extra for is so cheap the item purchased won't even sit on it without falling over.

Date of experience: May 24, 2022
California
1 review
0 helpful votes
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Good product
May 24, 2022

I took I little too long to deliver. Did not get purchase confirmation

Date of experience: May 23, 2022
Delaware
1 review
0 helpful votes
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I made sure I ordered this with enough advance before Mother's Day but unfortunately as it's a custom item, I understand it takes time to make. The wife really did love it.

Date of experience: May 23, 2022