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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Kentucky
1 review
0 helpful votes
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Good experience
May 26, 2022
Updated review

Easy to navigate and order. Little lacking in communication on the delivery. Other than that a great experience. Would use again.

Date of experience: May 26, 2022

Easy to navigate and order
April 27, 2022
Previous review

Easy to navigate and order

Date of experience: April 27, 2022
California
1 review
0 helpful votes
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Almost perfect
May 26, 2022

The necklace was beautiful and in great shape i just wished that the webside was bold and clear that even if you paied for express shipping its gunna take up to like 18 business days to make the piece itself

Date of experience: May 26, 2022
Georgia
0 reviews
1 helpful vote
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Nice product
June 25, 2022

I loved the product but it took longer then promised and it was late for Mother's Day

Date of experience: May 26, 2022
Michigan
1 review
0 helpful votes
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Gift with a super special touch
May 26, 2022

Great gift idea. Very well made and a precious keepsake. A definite smile maker! Craftsmanship is very nice.

Date of experience: May 26, 2022
New Mexico
1 review
0 helpful votes
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Beautiful Mothers Day Gift
May 26, 2022

The gift perfect for the kids Grammie. Beautiful detail and personalized. Shipping took longer than expected. Would still recommend and purchase again.

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
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Bracelet
May 26, 2022

I loved the product and so did my mom, but I received no updates on when it was being shipped or delivered which bothered me.

Date of experience: May 26, 2022
Maryland
1 review
0 helpful votes
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Terrible Service
June 25, 2022

Yes, I received my order. However, it took a month to receive. When placing the order, it states only 7 days to receive the product. However, after it was place, the time frame was changed. This company is a scam. I will never order anything else from your company.

Date of experience: May 26, 2022
Ohio
1 review
0 helpful votes
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Bracelet
May 26, 2022

The bracelet was beautiful. It was a gift for a friend that lost her mother. She absolutely loved it! Thank you

Date of experience: May 26, 2022
North Carolina
1 review
0 helpful votes
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Great Product Slow Delivery
June 25, 2022

I ordered a necklace for my wife's Mother's Day present and paid for the fastest shipping. It took way longer than the stated time frame. We love the product but if I utilize Rosefeels again I won't be paying for the upgraded shipping.

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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My wife love the quality and the look of the product but it took 3 weeks to get even though I paid to be a priority customer. That was too long in my book. My wife didn't get it on Mother's Day like I had planned

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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Long wait
May 26, 2022

This took very long to receive. They took the longest estimated time possible to send it, it seemed. I was thankful they are least communicated via email about my concerns.

Date of experience: May 25, 2022
Pennsylvania
1 review
0 helpful votes
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Great Product
May 26, 2022

Product was great! It did arrive late, so will order longer in advance next time but overall the experience was very good!

Date of experience: May 25, 2022
Arizona
1 review
0 helpful votes
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Amazing gift!
May 26, 2022

This was the best custom gift I have ever seen! The recipient was in awe and even cried!

Date of experience: May 25, 2022
Oklahoma
0 reviews
1 helpful vote
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Belated Mother's Day Gift
June 25, 2022

I was very disappointed that my mother did not receive her gift until May 14th. I never received a notification that my order was delayed. It took several days to get in contact with someone in a text.

Date of experience: May 25, 2022
Georgia
1 review
0 helpful votes
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Wood plaque for Mother's Day
May 26, 2022

The quality of the woodworking design was excellent. The accuracy of the lettering was also excellent. My only issue was how long it took to ship. It arrived after Mother's Day. I recommend FedEx or UPS over USPS. I did pay for VIP treatment, but shipping time was longer than estimated from the order.

Date of experience: May 25, 2022
Louisiana
1 review
0 helpful votes
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Frame broken
May 26, 2022

Everything was perfect with the names and such. Only problem I had was when I received my order it was almost snapped in half.

Date of experience: May 25, 2022
Arizona
1 review
0 helpful votes
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Very disappointed
June 25, 2022

I was formed by the website I would receive my items by Mother's Day, since they were to be gifts. I just received the second of two items yesterday May 24. Neither item made it by Mother's Day. Both were more than a week later. The board item is very cheaply made, especially for the cost. Very disappointed with service and quality.

Date of experience: May 25, 2022
Texas
1 review
0 helpful votes
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Great product
May 25, 2022

Product was beautiful and well crafted. Would definitely order from the site again

Date of experience: May 25, 2022
North Carolina
1 review
0 helpful votes
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Very Cute!
May 25, 2022

Very very cute design. It was designed perfectly. Great job!

Date of experience: May 25, 2022
New Jersey
1 review
0 helpful votes
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Great googly moogly
May 25, 2022
Updated review

The experience as a whole was great. Product looked good. Shipping took a little longer than expected and the price was a little high, but other than that I was very satisfied with the transaction.

Date of experience: May 25, 2022

Easy peasy
April 27, 2022
Previous review

Easy peasy

Date of experience: April 27, 2022