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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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California
1 review
0 helpful votes
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Beautiful
April 22, 2023

Very easy to use and so many options! My mom loved her gift.

Date of experience: April 22, 2023
New Mexico
1 review
0 helpful votes
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It is as it appears
April 22, 2023

One of the hearts was elevated a little too much, maybe the wood warped in shipping but I tacked it down and all's well. Quick response when I wanted to change a name after submission. Beautiful. Recipient was happy. Thanks!

Date of experience: April 22, 2023
Arizona
1 review
0 helpful votes
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My mom loved it
April 21, 2023

It was a gift for my mother for Mother's Day and she loved it! She was very excited to hang it up! Such beautiful art!

Date of experience: April 21, 2023
New York
1 review
0 helpful votes
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Never received package
May 21, 2023

I was told shipping was 6-8 days and it's been over a month and I still do not have my product. Don't buy from this site.

Date of experience: April 21, 2023
New York
2 reviews
0 helpful votes
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Great anniversary gift!
April 20, 2023

I purchased this for my wife for our "wood" anniversary! It was a great choice for this anniversary as wooden gifts are not easy to find!

Date of experience: April 20, 2023
Pennsylvania
1 review
0 helpful votes
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Never Received
May 20, 2023

I have been waiting to receive my product and I can't tell you if I'm satisfied with it because I haven't seen it yet. It's been over a month..

Date of experience: April 20, 2023
District of Columbia
1 review
0 helpful votes
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It was difficult to checkout without using PayPal. I did not want to use PayPal.

Date of experience: April 20, 2023
Wisconsin
1 review
0 helpful votes
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Bad cx servixe
May 19, 2023

I did not get the product still waiting. Would prefer a credit. This was suppose to be for Easter which is passed and no longer want

Date of experience: April 19, 2023
California
1 review
0 helpful votes
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There should be a estimate of delivery time on website. Took about 30 days to receive product.
In addition the quality was not as expected from the pictures. The polished look of the figurines in the picture does not match final product with rough edges from the molds.
But all items ordered were correct.

Date of experience: April 19, 2023
Nevada
2 reviews
0 helpful votes
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Cute but long delivery time
April 19, 2023

Ordered for an anniversary, classic guy waited to long. Wonderful, cute, personal gift. Delivery time was about 2 weeks, be wary of that.

Date of experience: April 19, 2023
Florida
1 review
0 helpful votes
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Would like to return
May 19, 2023

Please let me return it not something I need anymore. Unfortunately

Date of experience: April 18, 2023
Maine
1 review
0 helpful votes
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Better than I thought
April 19, 2023

Easy ordering and responsive customer service.

Product was even better than I thought it would be.

Date of experience: April 18, 2023
South Carolina
1 review
0 helpful votes
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Was not at all aware that I was ordering an item from China at the time of purchase. Also the item really is too small and has no hook on the back so it can be hung on the wall. While it is nice, the gift to my mom was overall disappointing.

Date of experience: April 18, 2023
Texas
1 review
0 helpful votes
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Mothers Day Plate
April 17, 2023

Exactly as advertised and she loved it. We had all the grandkids and great grandkids put on the plate and it was perfect. Several asked where we got it.

Date of experience: April 17, 2023
New Hampshire
1 review
0 helpful votes
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Found
April 17, 2023

My daughter-in-law has 8 children and I have been looking for a while for jewelry that has 8 birthstones. All I could find was 6. Then - I found a piece at RoseFeel's with 8 stones and I was delighted. She loves it.

Date of experience: April 17, 2023
Oregon
1 review
0 helpful votes
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Just not happy.
April 14, 2023

I ordered an item in mid-April, here it is 16MAY and I am still waiting for my item. I am not happy. I feel like I wasted my money.

Date of experience: April 14, 2023
Utah
1 review
0 helpful votes
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Junk
May 14, 2023

Not nearly worth the money. If I would have know it was coming from China I would not have bought the bracelet

Date of experience: April 13, 2023
California
1 review
0 helpful votes
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Not as expected!
May 13, 2023

The custom made "dad and kids fist bump" sign took about about 1 month to get to me, which was longer then expected. Then when the item came, it was not as described or shown in the pictures. It is cheaply and poorly made, the fists were not cut out correctly (sharp point knuckles and part of the thumb nails cut off). It looks horrible! Very dissatisfied!:(
Fortunately my kids have a dad that cares more about the thought of the gift over the actual quality of the gift.

Date of experience: April 13, 2023
North Carolina
1 review
1 helpful vote
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I ordered for an anniversary gift, got the VIP service for expedited service, and a week later haven't heard or seen anything, no response from my email!R

Date of experience: April 13, 2023
California
1 review
0 helpful votes
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My Babe Chain
April 13, 2023

The chain came and i like it only part i didn't like it wasent the soulmate card in there but the rest was hard

Date of experience: April 13, 2023