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RoseFeels

2.2

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
This company does not typically respond to reviews

Instant Feedback

4,238 reviews

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Australia
1 review
1 helpful vote
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SCAM COMPANY
June 3, 2023

If you looking for place to dump your money over the window so do it, they're literally scammer. Took 2 months to without send you any tracking number till you ask for refund then they will tell you that you will be charged 50-80% of product with their cancel policy. Ridiculous

Date of experience: May 3, 2023
Texas
1 review
0 helpful votes
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Nice shopping experience, beautiful product. Thank you

Date of experience: May 3, 2023
Texas
1 review
0 helpful votes
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Feedback
May 3, 2023

Very efficient! Nicely done! Made for a very nice gift!

Date of experience: May 3, 2023
Oregon
1 review
0 helpful votes
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Mother's Day Gift
May 3, 2023

So far so good! Let's see how shipping goes. Hoping to get this item by Mother's Day.

Date of experience: May 3, 2023
Colorado
2 reviews
2 helpful votes
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I ordered my product on April 13, website said 4 to 8 business days for delivery. It's been 3 full weeks and 14 business days so far. I try to cancel my order, since I did not cancel within 24 to 48 hours, they keep 50% of my money. So I am stuck waiting for them to get around to sending me my product.

Date of experience: May 3, 2023
Georgia
1 review
0 helpful votes
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Shipment came in cracked
May 3, 2023

Even though the package was wrapped properly and secured the front part of the plastic film came in cracked but luckily customer service has figured it out and sending me a new one!

Date of experience: May 2, 2023
Arizona
1 review
0 helpful votes
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Crap business
June 2, 2023

I ordered over a month ago and keep getting the run around and still have not gotten the order or any update on its status. When I complained they offered to refund the shipping and nothing else

Date of experience: May 2, 2023
Indiana
1 review
0 helpful votes
Follow Renee C.
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Nice website
Not happy to have to use pay pal
My mother in law will love it

Date of experience: May 1, 2023
Florida
1 review
0 helpful votes
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Still haven't received
June 1, 2023

Would have loved to see sample before checking out

Date of experience: May 1, 2023
Georgia
2 reviews
0 helpful votes
Follow Ambar E.
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I expected the vase to be bigger than it was. It was a mini vase that fit in my hand. The pictures are deceiving. Still very beautiful and good quality. Give yourself 3 weeks to receive it.

Date of experience: May 1, 2023
Ohio
1 review
0 helpful votes
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Product in pieces.
May 1, 2023

The product broke apart. I had to put it back together with gorilla glue.

Date of experience: May 1, 2023
Florida
1 review
0 helpful votes
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Not satisfied
May 1, 2023

Received damaged ( left corner separated) we fixed it ourselves. Also received after mother's day when placed well in advance.

Date of experience: May 1, 2023
Nebraska
1 review
0 helpful votes
Follow Ciara X.
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I payed $25 for 3 day shipping and received it one full month later and they would not refund me for the shipping price. The product itself was decent but the frame was in two pieces when i got it and the wood was splintering and had to be glued together. The contents inside the frame was nice though and the customization was correct.

Date of experience: April 30, 2023
Florida
1 review
0 helpful votes
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Easy and efficient. There is no customer service just email questions

Date of experience: April 30, 2023
Ohio
2 reviews
0 helpful votes
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Beautiful!
April 30, 2023

The Mother's Day necklace I ordered didn't arrive by Mother's Day, but that's on me (I ordered April 30, right at the beginning of the rush). The necklace was reasonably priced and absolutely beautiful. My daughter-in-law was deeply touched by this gift!

Date of experience: April 29, 2023
Indiana
1 review
0 helpful votes
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Perfect!
April 29, 2023

I can't wait til Mother's Day to give this to my mom.she is gonna love it.it's beautiful.it's everything the picture shows

Date of experience: April 29, 2023
Virginia
1 review
0 helpful votes
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I didn't receive a confirmation email or shipping information so I had no visibility on whether the order was processed. I requested 3 day shipping and it took significantly longer to get the product to me. However, the product was even prettier than I expected and it was high quality.

Date of experience: April 29, 2023
New Jersey
3 reviews
0 helpful votes
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So far so good
April 29, 2023

So far so good.
I need to wait until I get merch.to decide

Date of experience: April 29, 2023
California
2 reviews
0 helpful votes
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Present
April 29, 2023

Quite simple said my husband. Pretty gift for Mothers Day

Date of experience: April 28, 2023
Hawaii
1 review
0 helpful votes
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Lae and broken
May 28, 2023

Well i almost waited one month on my order. Now it finally got here it broke by putting it on. Safe your money it's an only frustration act.

Date of experience: April 28, 2023