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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Iowa
1 review
0 helpful votes
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Great
May 8, 2023

As expected and as described with what the site advertised

Date of experience: May 8, 2023
Colorado
2 reviews
0 helpful votes
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Nice but Over priced
May 8, 2023

Great besides pricing was way to much. Plastic frame, definitely the size you order is small. Cheap made for sure. Won't last if it gets knocked down or falls over. Disappointed in quality for the price.

Date of experience: May 8, 2023
Illinois
1 review
0 helpful votes
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Ordered 2 custom Mother's Day gifts that included grandchildren's names and flowers on them. Paid for faster shipping to ensure I would get them in time-- stated it would ship within 5-7 business. We are now at 16 business days and I still have not received my product. I have contacted the company countless times, with scam-like responses, putting me off with a "tracking link" that has been stuck in pre-shipment for the past week (meaning USPS has not even received it).

We had to scramble to reinvent the wheel for my Mom and MIL's gifts. My sister, thankfully, is a talented artist/painter, and was able to hand-paint this last minute for my Mom. I just now designed a version myself to print at another company for my MIL. This has been extremely stressful and I'm very disappointed in this company's dishonesty. I'm not even bothering to ask for my money back but have turned this in as a scam company with my credit card company to get reimbursed.

I would not use this company if you are wanting to ensure you receive the gift and shipping you paid for.

Date of experience: May 8, 2023
Washington
1 review
0 helpful votes
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Missing names
June 7, 2023

You messed up my puzzle. You left off one name completely and repeated two other names.

Date of experience: May 7, 2023
Ohio
1 review
0 helpful votes
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I ordered product. After a few weeks I asked for an update and they said it would a few more days. I told them it wouldn't be here in time for what I ordered it for and that I wanted a refund. They told me I could only get a partial refund. I debated with them and then they became unresponsive to my messages and messaged me things that were not in regard to what I asked. I asked for a supervisors information multiple times and that was ignored.

Date of experience: May 7, 2023
Pennsylvania
1 review
0 helpful votes
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Never received
June 6, 2023

Terrible never received my order for anniversary gift

Date of experience: May 7, 2023
Colorado
1 review
0 helpful votes
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Good product
May 7, 2023

Well constructed, beautiful piece, fast shipping. Thank you for this item

Date of experience: May 7, 2023
Montana
1 review
0 helpful votes
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5 weeks with no product
June 6, 2023

It's been 5 weeks since I ordered my custom item for my wife for Mother's day. I have contacted them several times and I keep being told that a rush would be put on the order. I still do not have what I ordered and there's no indication that it is even in the works.

Date of experience: May 6, 2023
Oregon
1 review
0 helpful votes
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Very late. Still haven't received my item.
June 6, 2023
Updated review

I ordered my item on April 3rd. Today is May 6th I am still waiting for it. Although customer service has been responsive I am still.very disappointed.I needed my item as an anniversary gift for May 3rd. I will continue to wait. I hope it arrives. I'm very doubtful at this point.

Date of experience: May 6, 2023

All went well until PayPal
April 3, 2023
Previous review

All went well until PayPal. I'd rather not go through PayPal.

Date of experience: April 3, 2023
Iowa
1 review
0 helpful votes
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Mother's Day gift
May 7, 2023

I was very pleased at how fast the product came and how nicely packaged it was so it would not break. It turned out so good and I can't wait to give the gift to my mom I would definitely recommend

Date of experience: May 6, 2023
Texas
1 review
0 helpful votes
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Would like order confirmation and/or order status.

Date of experience: May 6, 2023
Illinois
1 review
0 helpful votes
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For the price, I expected this player to be ceramic.

Date of experience: May 6, 2023
New York
1 review
0 helpful votes
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Terrible!
June 4, 2023

If i could give a 0 rating that would be more true. Cheaply made product, came broken in several pieces and all they could offer me was a 20% refund or to resend me the cheap foam frame that wasn't real wood in hopes that that wouldn't come broken again. I asked for a full refund and they refused unless I paid to ship it back to China. $60.00 wasted. Do not order from this company, fund someone local with better quality product and service. Lesson learned the hard way.

Date of experience: May 5, 2023
New Jersey
1 review
0 helpful votes
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They suck..
June 4, 2023

It's been over a month and I still haven't received my item. They can't cancel it bc of some bs. They're a Chinese company who don't give a sh*t

Date of experience: May 4, 2023
Georgia
1 review
0 helpful votes
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Beautiful rose
May 4, 2023

Easy to follow and timely delivery. Wife is going to love it. It's our 10th anniversary.

Date of experience: May 4, 2023
Utah
1 review
0 helpful votes
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Using old account info even though putting in new info

Date of experience: May 4, 2023
Maryland
1 review
0 helpful votes
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DO NOT ORDER FROM THIS COMPANY
June 3, 2023

After waiting over 7 weeks for this plate to arrive, it was mailed USPS. (They knew I was anxious to receive it and provided no other options.) When I did receive it, it was completely shattered since it was MAILED IN A PLASTIC BAG. Seriously. Save yourself the headaches.

Date of experience: May 4, 2023
California
1 review
0 helpful votes
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Daughters necklace
May 4, 2023

The necklace was absolutely beautiful. She really loved it.

Date of experience: May 4, 2023
Florida
1 review
0 helpful votes
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Not happy
June 3, 2023

I ordered my gift on the 3rd of April it's the 4th of May and it's still in production. I paid for VIP and I order from them often. I wanted it for my mother's birthday and wasn't here on time… Hope they get better with this in the future

Date of experience: May 4, 2023
Maryland
1 review
0 helpful votes
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It has been a month since purchase, no updates/shipping confirmation and products were not delivered. Went to the site with order # and it was not able to be tracked.

Date of experience: May 3, 2023