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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Colorado
1 review
0 helpful votes
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Terrible Service
June 12, 2023

I ordered this item at the beginning of April for my Anniversary which was at the end of April. Site said 8-14 days to which I have yet to receive the item. I contact customer support several times to which I ended up asking to cancel my order and issue me a refund. They responded with keep waiting and would give me an $8 dollar credit.

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Good job
May 13, 2023

Good job on reaching back when I needed address changed it helped a lot thank you

Date of experience: May 12, 2023
Ohio
1 review
0 helpful votes
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Never received
June 12, 2023

I ordered my stuff about a month ago and still haven't received it

Date of experience: May 12, 2023
Nebraska
1 review
0 helpful votes
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I haven't received my order
June 11, 2023

It has been a little over a month since I ordered and it has yet to ship. I emailed customer service last week and got a timely response explaining how they are overwhelmed with orders. She was very apologetic which is appreciated!

Date of experience: May 11, 2023
Texas
1 review
0 helpful votes
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Plate quality
May 12, 2023

The delivery took awhile but I expected that coming from a different country and the tracking was accurate which was a stress reliever, the plate came as expected, I was hoping for a higher quality like the heavier plate since with all the extra names I added it was 80+ dollars but it was pretty good besides that and all the names and flowers were beautiful, not sure I'd spend the money again since it was pricy but not disappointed.

Date of experience: May 11, 2023
California
1 review
0 helpful votes
Follow Lilly J.
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I was excited to give my mother a beautiful dish for her birthday, but it arrived and I was almost embarrassed to hand the package to her. It weighed almost nothing, and the print job looked cheap. I ad thought this would be a pretty dish worthy of attention- it was more like a melamin plate. We laughed about it, but I knew I'd disappointed on the gift-giving. I definitely regretted how much I'd paid to personalize and ship something that looked like it came from a dollar store!

Date of experience: May 11, 2023
New York
1 review
0 helpful votes
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2 months, still no item
June 10, 2023

My experience has been horrible. I'm into month number 2 of waiting for this product to arrive. My credit card bill has already come and gone.

Date of experience: May 11, 2023
California
1 review
0 helpful votes
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Never showed up
June 9, 2023

Ordered a month ago and still not here and will miss the whole Mother's Day holiday It was intended for.

Date of experience: May 10, 2023
Utah
1 review
0 helpful votes
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Mother's day
May 10, 2023

My error but I didn't pay attention this was coming internationally. Regardless, their tracking system kept me aware of its travel and it getting here on time.

Date of experience: May 10, 2023
Georgia
1 review
0 helpful votes
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Great product
May 10, 2023

The image was so clear! Better than expected! The packaging was perfect too. Thank you. The recipient cried when she saw it!

Date of experience: May 10, 2023
California
1 review
0 helpful votes
Follow Jessica G.
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After seeing this grandma's garden sign on social media I had to weed through several scams sites before I found Rosefeels which had legitimate reviews and a good price. They were quick and professional about my order. Excellent service

Date of experience: May 9, 2023
New Zealand
1 review
0 helpful votes
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Website
May 10, 2023

Easy to navigate. What I needed found. Thanks very

Date of experience: May 9, 2023
California
1 review
0 helpful votes
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Order ahead of time
June 8, 2023

The order did not come on time nor was it complete. Beautifully personalized products

Date of experience: May 9, 2023
Washington
1 review
0 helpful votes
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Overpriced piece of plastic
June 8, 2023

SO HORRIBLE! Not only was shipping shady, but the piece of plastic they charged me for is atrocious. Such low quality. Stay away!

Date of experience: May 9, 2023
Massachusetts
1 review
0 helpful votes
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Crap
June 8, 2023

$#*!ty slow bad quality took way to long to get to me

Date of experience: May 9, 2023
Spain
1 review
0 helpful votes
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Muy mail, desde españa, no llega el articulo, he perdido mi dinero. Despues de 27 dias, me quieren devolver el 50% cuando son ellos quien no han cumplido.

Date of experience: May 9, 2023
Washington
1 review
0 helpful votes
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Good
June 8, 2023

Good product happy with my purchase and will consider using in the future

Date of experience: May 8, 2023
Mississippi
1 review
0 helpful votes
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Dissatisfied
June 8, 2023

I never received my order and I sent an email and never received a response... I am very dissatisfied! I was really looking forward to my order to give as a Mother's Day gift... I also paid for it and wasn't reimbursed either... It was not cheap least to say...

Date of experience: May 8, 2023
Maine
1 review
0 helpful votes
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My purchase
May 8, 2023

Great communication and the product was perfect i would definitely order from again

Date of experience: May 8, 2023
California
1 review
0 helpful votes
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Terrible quality
June 7, 2023

My item arrived more than a month after I ordered it, and it came with two of the 9 names already rubbed off so you can't even read them. Terrible quality.

Date of experience: May 8, 2023