Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of RoseFeels

RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate RoseFeels?
grey stargrey stargrey stargrey stargrey star

RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
This company does not typically respond to reviews

Instant Feedback

4,238 reviews

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Sean D.
Unfollow Sean D.
Share Review
Report Review

Poor quality
June 18, 2023

The chain that was purchase looked good in the picture but was not as nice in person. The charm was cute but the chain was not quality. It has kinks in it when it came out of the box. I had to use another chain in order to wear the charm.

Date of experience: May 19, 2023
Mississippi
1 review
0 helpful votes
Follow Michael R.
Unfollow Michael R.
Share Review
Report Review

It was late then they said i signed for it they lied then about 8 to 12 hours later i found it in my yard

Date of experience: May 19, 2023
Arizona
1 review
0 helpful votes
Follow Jessica Z.
Unfollow Jessica Z.
Share Review
Report Review

Rose frame
May 19, 2023

I loved it! It was so pretty and nice for Mother's Day

Date of experience: May 19, 2023
Massachusetts
1 review
1 helpful vote
Follow Craig T.
Unfollow Craig T.
Share Review
Report Review

Terrible
June 18, 2023

When I placed this order I was told for the 8 business days for delivery. See pic. It has been almost 3 weeks and I still haven't received my order and I'm only told it's still in production when I send email. I have no tracking number and my daughter was devastated that she couldn't give her mother her present on Mother's Day.

Date of experience: May 19, 2023
Minnesota
1 review
0 helpful votes
Follow Sarah Z.
Unfollow Sarah Z.
Share Review
Report Review

Never received purchase
June 17, 2023

I purchased a gift over a month ago and still have not received it. No one will give me a straight answer as to where my item is or give me a refund.

Date of experience: May 18, 2023
Georgia
3 reviews
0 helpful votes
Follow george N.
Unfollow george N.
Share Review
Report Review

Satisfaction
May 18, 2023

Very good great job item look fantastic. Will bye in the future

Date of experience: May 18, 2023
California
1 review
0 helpful votes
Follow Richard R.
Unfollow Richard R.
Share Review
Report Review

Have not received my items yet
June 17, 2023

I have not received my items yet. They were supposed to be for Mother's Day so that was a bust.

Date of experience: May 18, 2023
California
1 review
0 helpful votes
Follow Dominique C.
Unfollow Dominique C.
Share Review
Report Review

I was extremely disappointed with this company. I paid extra for shipping for Mother's Day (ordered week in advance) and it is now a week past Mother's Day and still no sign of my order for my mom. Customer service is not helpful I will never be ordering from this company again nor will I recommend it. Do not order from RoseFeels.

Date of experience: May 18, 2023
Florida
1 review
0 helpful votes
Follow Savannah Q.
Unfollow Savannah Q.
Share Review
Report Review

Wedding gift
May 18, 2023

Everything went smoothly while ordering and the couple loved the product because it was so beautiful.

Date of experience: May 18, 2023
New Jersey
1 review
0 helpful votes
Follow Matthew N.
Unfollow Matthew N.
Share Review
Report Review

Nice product
May 18, 2023

Good mug - just wish it had been slightly less able to be seen as it came in a styrofoam packing without a full box.

Date of experience: May 18, 2023
California
1 review
0 helpful votes
Follow Lindsay P.
Unfollow Lindsay P.
Share Review
Report Review

Very satisfied. Thank you
May 18, 2023

I bought a personalized Mother's Day gift for my mom. It was wonderful!

Date of experience: May 18, 2023
Maryland
1 review
0 helpful votes
Follow Jennifer E.
Unfollow Jennifer E.
Share Review
Report Review

Never received my item.
June 17, 2023

Placed an order mid April for a inexpensive item requiring minimal customization and i never received it. When I contacted customer service a month later they told me mother's day caused them delays and to give them more time. Here we are another week past and still no item shipped or received.

Date of experience: May 18, 2023
New York
1 review
0 helpful votes
Follow Bea S.
Unfollow Bea S.
Share Review
Report Review

Sentimental Essence
May 18, 2023

The pricing and quality of the items that I purchased were good. They came as advertised. I purchased a locket and engraved bracelet for my best friend. I placed my order 3 weeks before the date that I needed it for, adding the "express" fee, and received it about three weeks after I needed it. I was able to gift it to her for mother's day instead, so it worked out. If you are pressed for time, this may not be the most convenient last minute gift option. However they were very considerate in replying to my emails of concern.

Date of experience: May 18, 2023
Connecticut
1 review
0 helpful votes
Follow Cassidy C.
Unfollow Cassidy C.
Share Review
Report Review

High quality
May 18, 2023

Beautiful piece! It came exactly as I asked, and I couldn't be more excited to share it with my grandmother. Thank you!

Date of experience: May 18, 2023
Iowa
2 reviews
0 helpful votes
Follow Justin M.
Unfollow Justin M.
Share Review
Report Review

Necklace
May 18, 2023

Very easy process. User friendly too. I didn't quite come as quickly as I expected and it missed my wife's birthday by a couple days, but she was satisfied with it

Date of experience: May 17, 2023
Wisconsin
1 review
0 helpful votes
Follow robert U.
Unfollow robert U.
Share Review
Report Review

Will never buy from them again.
June 16, 2023

Super slow shipping and very poor quality. Not like pictured at all.

Date of experience: May 17, 2023
Delaware
2 reviews
0 helpful votes
Follow Nicholas B.
Unfollow Nicholas B.
Share Review
Report Review

Miscarriage memorial
June 16, 2023

Took from 4/20/23 to 5/9/23 to receive, even with extra paid for 3 day shipping.

Date of experience: May 17, 2023
Michigan
1 review
0 helpful votes
Follow J. U.
Unfollow J. U.
Share Review
Report Review

Takes SO Long!
June 16, 2023

I had ordered this product because it was listed as being received within 7-10 days. I received my product in 5 weeks!

Date of experience: May 17, 2023
Nevada
1 review
0 helpful votes
Follow Douglas O.
Unfollow Douglas O.
Share Review
Report Review

Great service
May 17, 2023

Excellent. Fantastic! Quality workmanship. As described!

Date of experience: May 17, 2023
Arkansas
1 review
0 helpful votes
Follow LaDawnya J.
Unfollow LaDawnya J.
Share Review
Report Review

Displeased.
June 16, 2023

The order was made first part of April and I have yet to receive my order. It is a Mother's Day gift.

Date of experience: May 17, 2023