RoseFeelsReviews 3,691

It has been over a month and I still haven't gotten my package and communication has been slow.

I placed my order May 1st and paid an extra $2.99 for faster "VIP Service" and paid $22 for 4-8 day shipping. It is now June 1st, 31 days later, and I still have not received my order. I have emailed customer service and received a generic response that my order was processing.

I chose and paid for fast shipping. Anything but fast. Product was good.

I ordered to custom pots. After 3 weeks one was en route the other wasn't even in production. When the one showed up it wasn't correct. I've contacted customer service for over 2 weeks now and they are fighting me on a refund for their error. They first offered 20 percent refund now they want me to pay shipping to send back. I won't pay for their errors.

Not good. The shipping came a week after Mother's Day.

It takes way too long to get the items. I ordered a second one and it hasn't even shipped a month later

I was supposed to receive the package around Mother's Day or a few days there after. I ordered at least two weeks in advance. She received the product of approximately a week and a half to two weeks thereafter. It took nearly a month. Unfortunately my mother had no Mother's Day gift as expected.

I paid to have the order delivered before Mother's Day. Mother's Day came and went. I reached out on several occasions but the response was that the vendor was backed up due to all the orders. Received a notification saying that my order was delivered but it was not. I would NEVER order this again. I want my money back.

I ordered this product in April with an expected delivery date "5-9 days" per the checkout screen. It came 58 days later and I had to constantly email back and forth with the company from China. Their response time was terrible. I do NOT recommend this company.

I still have never received my order. Also no refund. Waiting for days to get a response to resolve the issue.

I put my order in a full month ago and still have not received it.

I have been waiting over a month for a tracking number and now I have to wait even longer for the actual product to get here

I ordered the product more than a month ago and STILL haven't received what I ordered. It was intended as a Mother's Day gift and Mother's Day was more than two weeks ago. So clearly that did not work out.

If they had told me up front that I wouldn't get it in time, I could have made an informed decision. Instead, I got my whole family to go in on this gift; and come Mother's Day, we had nothing to give our moms. I feel like an idiot.

They shouldn't have advertised for Mother's Day if there was no way for them to produce the product in time for Mother's Day. Or at least they should have warned the customer.

I won't order anything from them ever again.

It was good and my mom enjoyed it very much but it was a little late

Product is solid. Wife loved it. Shipping took awhile.

Never received product. I want a refund. Emails keep stating the product is coming.

Quick and seemingly easy but it took about 4 weeks to be delivered which was much longer that projected as it was shipped from China. The frame was also damaged.

The website said shipping within 4-8 business days. They never mentioned the 9 days it takes for processing. The option for expedited shipping is useless because of the processing time. Satified with the product, but extremely unhappy with the lack of information on how long the process took.

When I order the product and could not find shipping updates, I thought it was a little sketch. However, the product arrived within 2 weeks and exceeded my expectations.

Love the gift but it really did take awhile so make sure to order far in advanced