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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Tatiana X.
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This website is confusing and keeps logging me out, and these people are kind of sketchy

Date of experience: June 8, 2022
District of Columbia
1 review
0 helpful votes
Follow Annette K.
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I just joined so I can't really give an honest objective opinion.

Date of experience: June 8, 2022
Bulgaria
1 review
0 helpful votes
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I look for room.
July 5, 2022
Updated review

Room, address registration possible. Budget is 400-450 euro.

Date of experience: June 5, 2022

Yes, i am looking
June 4, 2022
Previous review

Yes, i am looking.

Date of experience: June 4, 2022
Texas
1 review
0 helpful votes
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...
June 5, 2022

...

Date of experience: June 4, 2022
Arizona
1 review
0 helpful votes
Follow Thomas G.
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Due to a lack of screening- I received numerous offers to rent a room for less than the dollar amount/asking rate. People are very important to me. However, I don't want to waste my time shucking for clams and then guessing about a lot of people's personalities simply to rent a room. A few years ago- I attempted to use this service. I dismissed it as a rabbit hole. I got myself into difficulty again, assuming that a second chance and the passage of time would help. In the aftermath- Every day, I get emails telling me that we miss you and that I should come back and list with us. Furthermore, how is it possible that so-and-so sent you a message after I removed the listing (mucho bomb emails)? Something doesn't feel quite right to me—or maybe I just prefer the feeling of obtaining a good deal. I observed that the cost of using the service had increased by 20%. Follow your instincts; if something feels unfair, it most likely isn't bad indigestion.

Date of experience: June 4, 2022
Maryland
1 review
0 helpful votes
Follow flora K.
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I have several messages could not get in. I now know that I had to pay for the subscription which is fine but I did not realize this. Thanks

Date of experience: June 3, 2022
Pennsylvania
1 review
0 helpful votes
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I think that the messaging isn't very good. The fact that it is blocked behind a paywall makes it unappealing to use. I can't put my contact information in the description so people can easily follow up with me.

Date of experience: June 1, 2022
Georgia
2 reviews
2 helpful votes
Follow Brittany O.
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Not the best experience
July 1, 2022

Not the best experience. Too many scammers. Why do we have to pay to respond to people? Customer service is rude.

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
Follow Catherine J.
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Very good I love it very much okay and cool to be on

Date of experience: May 31, 2022
Ireland
1 review
0 helpful votes
Follow Krishna Z.
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Stop charging €10,99 to receive messages. Be more friendly for people for example charge €2,99

Date of experience: May 30, 2022
New York
0 reviews
0 helpful votes
Follow Vasudha Y.
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I don't like it that I have pay to access my messages. It makes no sense.

Date of experience: May 29, 2022
California
0 reviews
0 helpful votes
Follow Tony R.
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It took me a day to find your chat support. Am still mystified how to find out about other User accounts. Still exploring what your service provides.

Date of experience: May 28, 2022
Iowa
1 review
0 helpful votes
Follow James D.
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The need to sign up for messaging connection was not evident.

Date of experience: May 28, 2022
Illinois
1 review
0 helpful votes
Follow Lina Y.
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I don't like that I have to stop an auto renewal. I should be asked if I want to continue.

Date of experience: May 24, 2022
New York
1 review
0 helpful votes
Follow Daniel M.
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Roomster Is Super Easy To Use!
May 23, 2022

Great site! So much potential in finding possible roommates to with. Posting was easy!

Date of experience: May 23, 2022
California
1 review
0 helpful votes
Follow Odessa L.
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Please don't charge to message people... if we're looking for a room... it's ridiculous. Why not just charge tonjoim? How are we to get a room of we have to pay to talk and the prices are ridiculously high for a short period? 9.99 for one week of replying to messages... it's ridiculous!

Date of experience: May 21, 2022
Washington
1 review
0 helpful votes
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Good so far, a bit of a learning curve to know how to use the platform

Date of experience: May 21, 2022
Texas
1 review
0 helpful votes
Follow Therese I.
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I have found a good room, but it was not clear if I had to pay to message the lister or no.

Date of experience: May 21, 2022
Georgia
2 reviews
0 helpful votes
Follow Kaleigh P.
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Finding interested parties, but no one seems serious. Getting ghosted for no apparent reason and/or meeting interested people once who act like they like the place and then they disappear or back off.

Date of experience: May 21, 2022
Texas
1 review
0 helpful votes
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The App is wonky
June 19, 2022

The App is wonky. It keeps erasing information that I put in. It has taken me almost a week to get the forms filled out.

Date of experience: May 20, 2022

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL