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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Sarah S.
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Roomster never works when I try to navigate the website.

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
Follow Brian Z.
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If you restrict messages from being received until somebody coughs up some cash, that is pretty bleh. But to be fair, it is not that expensive.

Date of experience: May 15, 2022
Washington
1 review
0 helpful votes
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Sometimes i doubt whether it is an offer or a request, unfortunately it is not possible to find out this with any certainty

Date of experience: May 11, 2022
Maryland
1 review
0 helpful votes
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It's very fine
June 10, 2022

It's very fine. I don't know what to say. I have to fill the space.

Date of experience: May 10, 2022
Georgia
1 review
0 helpful votes
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Great, your process was efficient and to the point...

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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So so, I'm finding that the people I do get in touch with or the very few inform me their room was rented at least two months or more ago and the add is still on the website receiving hits. Not actually being kept up to date if you ask me

Date of experience: May 9, 2022
Florida
1 review
0 helpful votes
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Paying $30 to be able to read messages for a month is predatory.

Also, the system kept saying that my code was invalid.

Date of experience: May 8, 2022
Florida
2 reviews
0 helpful votes
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Hmm, so far I've only sent someone a message and now I have to pay to go any further. This little survey needs to pop up a little later in the process.

Date of experience: May 7, 2022
Ohio
1 review
0 helpful votes
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Great, found a few places
May 6, 2022

Great, found a few places. Waiting for follow ups.

Date of experience: May 6, 2022
Texas
1 review
0 helpful votes
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I dont like that i cant just pay as i use your service without it being auto debited monthly you take advantage of people forgetting and keep charing

Date of experience: May 6, 2022

Not happy with not knowing if the messages received...
November 16, 2020
Previous review

Not happy with not knowing if the messages received are true potential roommates. Deceptive a bit

Date of experience: October 16, 2020
Florida
1 review
0 helpful votes
Follow Eva L.
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Good I think this is a good side it helps me and I will find a roommate

Date of experience: May 4, 2022
California
1 review
1 helpful vote
Follow Eric T.
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Smooth & easy
May 5, 2022

Smooth & easy. But profile pic should be required.

Date of experience: May 4, 2022
California
1 review
0 helpful votes
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The site is very slow, even with a reliable WIFI connection. You need to look at increasing your bandwidth and your hosting service provider.

Date of experience: May 1, 2022
Washington
1 review
0 helpful votes
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The site is not loading properly on the website or the app.

Date of experience: May 1, 2022
Colorado
1 review
0 helpful votes
Follow Charlie H.
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I shouldnt have to pay to see messages, I understand there are allready barriers for free accounts, but I shouldnt be able to see and look at apartments and not speak with the owners

Date of experience: April 30, 2022
Massachusetts
1 review
0 helpful votes
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I need an option that says no pets. I have no idea how to search for other people in a meaningful way - there's so little to do. I also had trouble with my email, because there's no password reset and apparently someone has my email registered but I can't resolve that issue with a password issue, so now I've had to use a 2ndary email account with my phone number (which hasn't changed in 17 years)... Also adding the pictures was weird, if I click the + sign on a graphic, it removes the primary photo label. Pictures are sideways if they are portrait instead of landscape. That was in the first 5 minutes of use... willing to try this out, not very confident based on experience so far.

Date of experience: April 29, 2022
Missouri
1 review
0 helpful votes
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A lot of glitches in this sight
May 29, 2022

A lot of glitches in this sight. As I always expect potential roommates have a profile picture I ask anyone who messages me to have a profile picture and profile completed to proceed and many times they state they do but won't show up. And they have sent screenshots of their pictures and profiles to show they have them up. This sight does not provide a broad range of lifestyle questions to determine if the potential roommate is a match. Such as whether I prefer a male or female, whether they have pets or no pets, whether they have kids or no kids, the potential roommates perfect match for their roommate, if they prefer a shared bathroom or private. This sight as long as I have been on here has not updated any of these Preferences but has increased their prices. I'm sure it would not take any more technology just to add these few extras to satisfy the customer. Also had issues with verifying my phone number as apparently I had another account. Not sure how this happened and when I reached out to support they were not much help.

Date of experience: April 29, 2022
Illinois
1 review
0 helpful votes
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Having to pay to read my messages is the absolute worst

Date of experience: April 25, 2022
Georgia
2 reviews
7 helpful votes
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I pay the 7 day subscription to check out the app, and after 7 days the charge me with 30 USD for another 7 days... and gues what? Is a total waste of money, you can't find anything!

Lots of scamers get subscribed to find victims, so this page facilitates fraud and take your money without your approval.

STAY AWAY FROM IT!

Date of experience: April 25, 2022
New Jersey
1 review
0 helpful votes
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Willing to try your app out
May 20, 2022

Willing to try your app out. See how it goes. I do get potential spam notice with your verification code text.

Date of experience: April 20, 2022

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL