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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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Took way to long and a bit confusing for listing a rental
I hate paying for messaging it defeats the entire purpose of the app
Letting people make an account but be unable to message until they pay is sinister
The cost of using this service. Also the automatic subscription renewal fee if you don't cancel by the end of the allotted period.
Terrible why do I have to pay to access my messages.
Terrible I don't know why I have to pay to message and read messages.
Not much is required to post a listing, so very often I am uncertain whether or not the posting is a scam or whether I would be safe/unsafe by agreeing to go view the space. For example, no pictures, no profile filled outs, and no assurance that Roomster has any idea who these individuals are (in case something were to happen to me while viewing what I thought was a possible space for rent).
Everytime I cancel subscription it continues to charge me without permission
Love the website but hate that you have to pay to send messages
Fees were not transparent prior to messaging people
It's great to be able to have the security of the I'd verified option!
It's too expensive and I don't like that the one week subscription automatically renews to a one month subscription
Ok roomster seems to be a convenient way to rent rooms
Hi, I was not happy to learn that I have to pay in order to receive the messages. A message is not yet a successful transaction. However, I don't want to let people down who took the time to write to me.
At first I had a slight difficulty understanding the app but shortly after I became more familiar with it.
Very highly satisfied with the website/app and how well is put together.
Mobile code for login is not very good compared to other sites
Having to pay for messages that I have already received is quite disappointing.
Your making me pay a fee to look at a message before I even know what it is
The fact that you make me pay 10 dollars to read a message is unbelievable. And the fact that my subscription 'automatically renews' itself unless I cancel it is just taking advantage of people. Come on guys. Half of us on this app are starving college students. That's why we are on roomster: to look for a roommate because we can't afford our own place. And then you make us pay 10 dollars to view a message. And it's not like the 10 dollar subscription is a lifetime subscription. No. We have to keep making monthly payments just to view messages. I'm sure no human actually reads these complaints but whatever.
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yes. We read them all. Sorry that you are not happy that we charge, but that's how the economy works. We provide a service and charge for it.