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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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Makes you buy a subscription without even a guarantee you'll find a room
I tried to access the Roomster site to see listings that were shown on sublet.com and I am immediately asked to pay for mailbox access before I can do anything on the site with no explanation why this is needed?
Nobody i got in contact with messaged yet, I am very respectfully writing evenly address, and letting them know that it is a legal sublease... I do n't know what's wrong
I have very good experience with roomster. I can find people that i like most.
Have to pay to msg, i realize its a service but its probably a fake msg any way.
Too many verifications that I kept on having to do over again, that I kept on having to do over again... that I kept on having to do over again.
You will get lots of vague messages, but no actual interaction that is meaningful. Total scam. Stay away and save your money.
Awesome so far!
Easy to navigate.
Variety of listings.
Horrible website. Making you pay to use messaging system
Overpriced for what this website is. I need to pay to read messages? Stupid.
I wish the messages can be sent via text to my cellphone!
This opinion comes from a website developer - Roomster is an absolutely horrible website experience. Nothing is clear on the website for me to understand how this works. I search for rooms, think I'm looking at a room in my zip code only to see after clicking on the listing it's 40 miles away. If I wasn't so desperate to find a room I would never be on this site. It sucks. Period.
I do not think I should need to pay a) $10 a WEEK and b) pay at all to view my messages on Roomster. The reason for this may be valid, but for people who are not financially stable would probably not want to pay this just to have the possibility of finding somewhere to live.
I like the accessibility and easy to communicate and browse
I need more responses. I have sent plenty of requests but not many responses.
Your website needs revamping. Once a email is used to look for a room. It locks you into the same email. When I tried to use a second email to separate two different choices, it wouldn't let me create a second email account. Also, I can't or don't know how to delete my email address in my account. Also, I had a certain room I wanted to rent and the rent or sent me a link that went directly to his rental opportunity. I went to get my credit card to pay, then your site sent me to search parameter. When I tried his link again it keeps sending me to search. I tried searching for his rental but couldn't find it. So I lost an good rental opportunity at the location I needed the most.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


We charge for accessing Roomster user messages. That's our service. Could a dating platform guarantee that you will get a date?