Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Roomster

Roomster

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Roomster?
grey stargrey stargrey stargrey stargrey star

Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Joshua B.
Unfollow Joshua B.
Share Review
Report Review

Makes you buy a subscription without even a guarantee you'll find a room

Date of experience: March 22, 2022
John S. — Roomster Rep
over a year old

We charge for accessing Roomster user messages. That's our service. Could a dating platform guarantee that you will get a date?

Georgia
1 review
0 helpful votes
Follow Jakeen S.
Unfollow Jakeen S.
Share Review
Report Review

Just need a cheaper rate for the sign on or more basic features unlocked. The economy is not well, so I assume your site sees a massive uptick. It will pay for itself.

Date of experience: March 21, 2022
New York
1 review
0 helpful votes
Follow Rafe R.
Unfollow Rafe R.
Share Review
Report Review

I tried to access the Roomster site to see listings that were shown on sublet.com and I am immediately asked to pay for mailbox access before I can do anything on the site with no explanation why this is needed?

Date of experience: March 15, 2022
North Carolina
1 review
0 helpful votes
Follow Matt S.
Unfollow Matt S.
Share Review
Report Review

I've been directed to this site to review listing that will not load.

Date of experience: March 13, 2022
California
1 review
0 helpful votes
Follow rabia I.
Unfollow rabia I.
Share Review
Report Review

No-one calls back
April 11, 2022
Updated review

Nobody i got in contact with messaged yet, I am very respectfully writing evenly address, and letting them know that it is a legal sublease... I do n't know what's wrong

Date of experience: March 12, 2022

THANK YOU VERY MUCH
March 11, 2022
Previous review

THANK YOU VERY MUCH

Date of experience: March 10, 2022
California
1 review
0 helpful votes
Follow Jeff I.
Unfollow Jeff I.
Share Review
Report Review

I have very good experience with roomster. I can find people that i like most.

Date of experience: March 11, 2022
Tennessee
1 review
0 helpful votes
Follow Joshua M.
Unfollow Joshua M.
Share Review
Report Review

Have to pay to msg, i realize its a service but its probably a fake msg any way.

Date of experience: March 11, 2022
North Carolina
1 review
0 helpful votes
Follow Eric K.
Unfollow Eric K.
Share Review
Report Review

Too many verifications that I kept on having to do over again, that I kept on having to do over again... that I kept on having to do over again.

Date of experience: March 11, 2022
Colorado
4 reviews
13 helpful votes
Follow Keith L.
Unfollow Keith L.
Share Review
Report Review

Scam with bots
April 10, 2022

You will get lots of vague messages, but no actual interaction that is meaningful. Total scam. Stay away and save your money.

Date of experience: March 11, 2022
Minnesota
1 review
0 helpful votes
Follow Katherine N.
Unfollow Katherine N.
Share Review
Report Review

Awesome so far!
March 11, 2022

Awesome so far!
Easy to navigate.
Variety of listings.

Date of experience: March 11, 2022
California
1 review
0 helpful votes
Follow David J.
Unfollow David J.
Share Review
Report Review

Horrible website
April 9, 2022

Horrible website. Making you pay to use messaging system

Date of experience: March 10, 2022
North Carolina
1 review
0 helpful votes
Follow Nautica B.
Unfollow Nautica B.
Share Review
Report Review

Overpriced for what this website is. I need to pay to read messages? Stupid.

Date of experience: March 7, 2022
Florida
1 review
0 helpful votes
Follow Steve E.
Unfollow Steve E.
Share Review
Report Review

I wish the messages can be sent via text to my cellphone!

Date of experience: March 5, 2022
Georgia
1 review
0 helpful votes
Follow Jeff X.
Unfollow Jeff X.
Share Review
Report Review

This opinion comes from a website developer - Roomster is an absolutely horrible website experience. Nothing is clear on the website for me to understand how this works. I search for rooms, think I'm looking at a room in my zip code only to see after clicking on the listing it's 40 miles away. If I wasn't so desperate to find a room I would never be on this site. It sucks. Period.

Date of experience: March 5, 2022
Canada
1 review
0 helpful votes
Follow carlos R.
Unfollow carlos R.
Share Review
Report Review

That was fine
March 4, 2022

Fair, maybe if you have some more info about the tenants

Date of experience: March 4, 2022
Minnesota
1 review
0 helpful votes
Follow Emma F.
Unfollow Emma F.
Share Review
Report Review

I do not think I should need to pay a) $10 a WEEK and b) pay at all to view my messages on Roomster. The reason for this may be valid, but for people who are not financially stable would probably not want to pay this just to have the possibility of finding somewhere to live.

Date of experience: March 3, 2022
Texas
1 review
0 helpful votes
Follow Rachel K.
Unfollow Rachel K.
Share Review
Report Review

I like the accessibility and easy to communicate and browse

Date of experience: March 3, 2022
New York
1 review
0 helpful votes
Follow LaShonda T.
Unfollow LaShonda T.
Share Review
Report Review

I am not getting a lot of responses.
April 2, 2022
Updated review

I need more responses. I have sent plenty of requests but not many responses.

Date of experience: March 3, 2022

I'm excited
April 1, 2022
Previous review

I'm excited

Date of experience: March 2, 2022
Maryland
2 reviews
0 helpful votes
Follow Lazette F.
Unfollow Lazette F.
Share Review
Report Review

I'm part of the AARP Crowd who didn't keep up with All this technology. Apps etc. but trying to be the ole dog who learns new tricks..

Date of experience: March 3, 2022
Florida
1 review
0 helpful votes
Follow Armando A.
Unfollow Armando A.
Share Review
Report Review

Your website needs revamping
March 31, 2022

Your website needs revamping. Once a email is used to look for a room. It locks you into the same email. When I tried to use a second email to separate two different choices, it wouldn't let me create a second email account. Also, I can't or don't know how to delete my email address in my account. Also, I had a certain room I wanted to rent and the rent or sent me a link that went directly to his rental opportunity. I went to get my credit card to pay, then your site sent me to search parameter. When I tried his link again it keeps sending me to search. I tried searching for his rental but couldn't find it. So I lost an good rental opportunity at the location I needed the most.

Date of experience: March 1, 2022

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL