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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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I haven't got The positive result of your app usage
Every time I click on a link it does not bring me to a listing.
Why do I have to sign up for a paid service to see replies to my outgoing messages? $#*!ty. I will ask users to email me directly next time.
I have gotten two codes from roomster to sign in and both are invalid and support is fine for the day.
Its stupid that I need to pay $10 to ask a clarifying question about a listing.
Not very detailed. It is easy to navigate. However, there are no responses from people who have posted rentals.
Very detailed and easy to navigate.
Good traffic - your website could use better navigation and graphics. Overall good site, platform but room for improvement.
Having to pay for messages is crap and I'm hoping its not a scam
More than half the people don't respond or don't read details of the ad listing.
Don't like the renewal automatically every 30 days when signing up to only 10 days.
I had an account open then they closed it and switched to phone numbers only. I had communications there I can no longer access. That sucks. I had people I was communicating with. I found a room on here before. It didn't work out because the lady pulled a slick move two weeks in.
She didn't like a woman who was around her age in the house with her husband. I totally comprehend. There was another young girl there that looked like a child. Lovely family. They were super loud and had a billion people over all the time - literally everyday. People just showed up - not even family, just people they had from the community. They also had a holiday party weekly. I loved the life of the house but it was loud. Huge house, small room. Great people, I was sad when they asked me to leave because a cousin came to live there to move into the US. That was great but not for me. It messed me up because I was told I could stay for four months. It was a mess. I did love the people and we got along great. Just I pay attention and I comprehend the energy.
System is easy the leads are not that great
So far I have located what could be an ideal room to rent on the first day
No way you have to pay for absolutely everything. I hope it's worth it
I had paid for the 7 day only trial. I was charged for another month. When I contacted roomster they said they would give me a refund. After month or so I never received the refund. I contacted roomster again & they kept saying I had an account & they could not find the refund. I contacted my bank for the refund & then the one from the company showed up. Now they blocked my phone number. I have reached out to roomster several times. They are the worst.
I'm on a laptop, I'm not sure if it's my wifi or the site, but it does tend to glitch and I always have to sign back in or verify myself by typing in my phone number over and over again. Otherwise, so far so good.
Please type a quick message about your experience so far
Meh, lots of phantom rooms and very little culling of places already filled.
The price to use this is a bit ridiculous, but whatever, makes sense since people aren't typically going to continue using this upon finding a place to stay or someone to rent/purchase. As for being able to find listings that match what I'm looking for, I'm grateful I've found two, the experience in finding it was pleasantly easy. However,
I hope the people I contact on here are able to return my messages, otherwise this app is completely and utterly useless.
I'm logged in and do not see "Settings" button or the "Account" tab. Again, do not see the "Account" tab.
Sent a message earlier on chat to advise that the email address showing as *******@gmail.com is NOT correct, invalid, discontinued. Email address must show, *******@gmail.com!
The incorrect email address is showing below (*******@gmail.com). Again, that email address has been discontinued.
Replace with *******@gmail.com.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

