Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Roomster

Roomster

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Roomster?
grey stargrey stargrey stargrey stargrey star

Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Melody C.
Unfollow Melody C.
Share Review
Report Review

I am new I can not judge how the experience is if I don't have any

Date of experience: February 14, 2022
Florida
1 review
0 helpful votes
Follow Russ X.
Unfollow Russ X.
Share Review
Report Review

When I tried to reopen my account, I got a message that the card had already been used! What is that supposed to mean? So I switched to open under Amazon, and then it brings up my card. Pretty screwy process. Who engineered this?

Date of experience: February 13, 2022
Illinois
1 review
0 helpful votes
Follow Andreas E.
Unfollow Andreas E.
Share Review
Report Review

There should be a Log in or part on a header Bar for those who wish to place ads... Not intuitive where/how to give you MONEY$$$.

Date of experience: February 12, 2022
California
1 review
0 helpful votes
Follow Rafael E.
Unfollow Rafael E.
Share Review
Report Review

I need a customer service phone number
How do i cancel my subscription?

Date of experience: February 12, 2022
California
1 review
0 helpful votes
Follow Sylvia K.
Unfollow Sylvia K.
Share Review
Report Review

Not fair that I have to pay for a subscription but I'm not guaranteed to find a place.

Date of experience: February 12, 2022
Texas
1 review
0 helpful votes
Follow Aric K.
Unfollow Aric K.
Share Review
Report Review

It's unacceptable to have to pay to read messages as a prospective renter. There should be a fee to post a room to rent but not for people looking to rent

Date of experience: February 11, 2022
Arizona
1 review
0 helpful votes
Follow Sal M.
Unfollow Sal M.
Share Review
Report Review

What a great resource
February 7, 2022

A friend turned me on to Roomster.com. It is an amazing resource for someone looking for a room. Because the renters and the hosts are screened it weeds out the would be scammers. Much, much better than Craigslist. Highly recommended. Two thumbs up.

Date of experience: February 6, 2022
Florida
1 review
0 helpful votes
Follow Willie W.
Unfollow Willie W.
Share Review
Report Review

I love the app is so easy to use and how they respond immediately this is a great place to find a place when they're good luck guys

Date of experience: January 31, 2022
District of Columbia
2 reviews
1 helpful vote
Follow Cathy B.
Unfollow Cathy B.
Share Review
Report Review

I've just started with Roomster and it's been a very positive experience. I've received some very good inquiries concerning my furnished room for rent. In addition, their tech support is very good. You go to their chat box type your questions and within 10 minutes one of their people will send a reply. In addition you can continue to chat with this person to clarify or receive further direction! You back. Getting in touch with their people so quickly is what got me through the website and how to list my room.

Date of experience: January 29, 2022
Massachusetts
4 reviews
0 helpful votes
Follow Maria S.
Unfollow Maria S.
Share Review
Report Review

Great apartments!
January 21, 2022

Great site! My boyfriend and I found an apartment for ourselves on this site! We searched for a long time for a good price... but then we immediately found it)) some kind of mysticism! But I'm glad that it happened to us and we quickly started our move!

Date of experience: January 20, 2022
California
1 review
8 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Slimy con artists
January 27, 2022

This scam website posts phony Craigslist ads from nonexistent "landlords" who ask you to register for "security reasons." Of course there's no house, apartment or landlord, just these POS con-artists scamming you out of $14.95 to "verify" the driver's license they suckered you into providing, hoping you'll purchase one of their fraudulent, bot-ridden monthly memberships. Avoid like the coronavirus!

Date of experience: December 27, 2021
Pennsylvania
1 review
4 helpful votes
Follow Benjamin R.
Unfollow Benjamin R.
Share Review
Report Review

High Price for Spam
January 15, 2022

I used Roomster for a couple of weeks, and came across very few legitimate ads. Received about 10 dms daily from seemingly fake users. The authentic places were mostly sponsored by outside groups that I'm sure also advertise on other sites. With the price, I really don't see the benefit of this website. The money isn't going into improving the experience.

Date of experience: December 16, 2021
New York
1 review
1 helpful vote
Follow Victoria M.
Unfollow Victoria M.
Share Review
Report Review

Such a scam
December 31, 2021

Paid for the subscription so that I could message people, and although the app recognized my payment, they refused to give me subscription. Just took my money. SCAM. DO NOT USE THIS APP.

Date of experience: December 1, 2021
John S. Roomster Rep
over a year old

Hi Victoria, This does not make sense, please email us at [email protected] and let's get to the bottom of this. We are not a scam. Sometimes mistakes happen. Please give us a chance to make things right.

Pennsylvania
1 review
0 helpful votes
Follow lisa g.
Unfollow lisa g.
Share Review
Report Review

I proceeded to go through the BBB to resolve this which it's still ongoing. Sucks because they scammed me out of money, removed my account where I am no longer able to even sign in and I really was searching for a room and thought this site seemed good. I didn't have an opportunity to even engage with anyone who contacted me which is why I signed up for the paid thinking that would help. Scam company, poor customer service and treatment to their account holders.

Date of experience: November 29, 2021
John S. Roomster Rep
over a year old

This does not make sense, please email us at [email protected] and let's get to the bottom of this. We are not a scam. Sometimes mistakes happen. Please give us a chance to make things right.

Ukraine
8 reviews
4 helpful votes
Follow Mia P.
Unfollow Mia P.
Share Review
Report Review

Ok
December 26, 2021

Using this service I felt like betting. One time I was satisfied with all next time I was angry Iand promised my self not to use it. I guess u need to take professinals only to your team.

Date of experience: November 26, 2021
Canada
5 reviews
2 helpful votes
Follow Casper W.
Unfollow Casper W.
Share Review
Report Review

Great rental company
November 15, 2021

Couple of months ago I had a very idifficult situation with accomodation because I just moved into new area and I didn't know what to do. I was very tired of living in motels, hence I have decided to rent an apartment in order to start build my life on a new place. I applied to this company and the staff here seemed to me very polite and responsive. They explained me everything and the most important thing for me was that they could help me to solve my living problem. I'm really grateful to this company that they perforemd their work perfectly.

Date of experience: November 13, 2021
California
1 review
2 helpful votes
Follow deborah b.
Unfollow deborah b.
Share Review
Report Review

Very very disappointing
December 4, 2021

Don't bother looking for a room on here. There's only perverts messaging that they want to share a room for free etc. loads of scams on there and the customer service is not helpful at all! Just got charged 23 euros after 5 days without a reminder, eventhough I don't feel safe using their website to find a room. But they refused to refund me. Very sad

Date of experience: November 4, 2021
North Carolina
1 review
0 helpful votes
Follow Brad F.
Unfollow Brad F.
Share Review
Report Review

I don't think this is s real site
October 13, 2021

I don't think this is s real site. I rarely ever get an answer to my emails

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 12, 2021
Nevada
2 reviews
0 helpful votes
Follow Michael U.
Unfollow Michael U.
Share Review
Report Review

Drop the automatic renewal and let the subscriber decide
September 29, 2021
Updated review

I don't like the automatic renewal for thirty days after signup. I think that should be up to the discretion of the subscriber without it being done automatically, regardless of the ability to option out before the next billing date. That's my opinion.

Date of experience: August 30, 2021

I don't like the automatic renewal for thirty days...
July 22, 2021
Previous review

I don't like the automatic renewal for thirty days after signup. I think that should be up to the discretion of the subscriber without it being done automatically, regardless of the ability to option out before the next billing date. That's my opinion.

Date of experience: July 22, 2021
Arizona
1 review
0 helpful votes
Follow joe p.
Unfollow joe p.
Share Review
Report Review

Refund Issued Thank you
September 18, 2021

I had some problems and roomster responded and issued a refund on the monies I had sent. Thank you!

Date of experience: August 18, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL