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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Arizona
1 review
13 helpful votes
Follow Lisa A.
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Really happy I found out about Roomster. Quick and painless and best of all I didn’t have to deal with a broker, which, for me, was worth every penny I spent on the subscription plan.

Date of experience: November 4, 2014
Spain
1 review
10 helpful votes
Follow Lindaa D.
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Someone I work with told me about how they found a great deal on a bedroom rental on Roomster. I recently found myself in a situation where I was forced to leave my current housing situation so I went to Roomster to see if I could find something suitable. After a few hours on the site I found someone who rented me a really nice, small but comfortable, bedroom in a great luxury building w doorman and gym. Super stoked about it!

Date of experience: November 4, 2014
GB
1 review
15 helpful votes
Follow mariea t.
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If you are looking for a solution to your roommate woes look no further! Roomster has a dizzying number of listings ranging across all budgets and types of people there is something there for everybody. I found a great room to rent in a really cozy neighborhood for a great price.

Date of experience: November 4, 2014
Bangladesh
1 review
30 helpful votes
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Never had an issue with my roommates before but of late they have been extremely messy and have been leaving crap all around the house and I got sick of cleaning up after them. My cousin told me bout Roomster and I found a really sweet deal for a room to rent on the cheap.

Date of experience: November 3, 2014
Bangladesh
3 reviews
26 helpful votes
Follow sammiem m.
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I'm currently studying for the LSAT's and my roommates are extremely inconsiderate of the fact that I am trying to study! They come home making a huge ruckus at all hours of the night and I just had enough of it. I searched the internet for a solution and came across Roomster. Bought a 7 day subscription just to try it out but I ended up finding a great deal on a room to rent and jumped on it. Now I can study in peace!

Date of experience: November 3, 2014
NL
1 review
16 helpful votes
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My girlfriend got into a huge argument with my roommate about keeping the bathroom hygienic and clean and he freaked out and moved out of the apartment. We went on Roomster to find a new roommate and the process was so easy. Quick setup and after a few days of searching we found a great roommate.

Date of experience: November 2, 2014
GB
1 review
18 helpful votes
Follow lukek m.
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My old roommates were huge party animals and were constantly coming home super late, super drunk, and super loud! I never got any sleep and I had a normal job that was being negatively affected by my lack of sleep. I found Roomster through the recommendation of a friend and I’m really glad they showed it to me. Was able to create a profile in seconds detailing my lifestyle choices and it matched me with tons of options with people who have similar schedules/work-life. So happy I found this site it helped me get out of a bad situation.

Date of experience: November 2, 2014
GB
1 review
16 helpful votes
Follow krystalm c.
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My boyfriend and my roommate really didn’t get along so it was time to part ways. I found a great roommate on Roomster and it was extremely easy. Their prices were also very fair.

Date of experience: November 2, 2014
GB
2 reviews
16 helpful votes
Follow Sativa R.
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At times in can seem like the task of finding a decent roommate in a decent time frame is an ill fated cause from the start, however, Roomster is here to abate your roommate woes! I absolutely love this site. So simple to use and a great resource, much better than airbnb!

Date of experience: November 2, 2014
NL
2 reviews
19 helpful votes
Follow Mr J.
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My real estate broker tried to pull a fast one on me and neglected to tell me about the broker’s fee, which I’m pretty sure, is illegal. Anyway, I found this site and decided to try it out and I am very glad that I did. Found a great place to rent and best of all no shady broker to deal with!

Date of experience: November 2, 2014
Bangladesh
2 reviews
16 helpful votes
Follow Bryan M.
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Really like the user interface of Roomster its simple, clean and very efficient. I found a great bedroom to rent in a nice spacious three bedroom for a great rate. Thanks Roomster!

Date of experience: November 2, 2014
Missouri
5 reviews
19 helpful votes
Follow Dorado I.
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These people are a joke
November 1, 2014

These people are a joke. Bait and switch if I ever saw one. Buyer beware.

Date of experience: October 31, 2014
Bangladesh
2 reviews
25 helpful votes
Follow thomass g.
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A colleague I work with suggested I try Roomster when I was looking for roommates and I’m so grateful that they did. What is usually a nightmare was so quick and painless I am so happy with the level of service on Roomster. Would highly recommend!

Date of experience: October 31, 2014
Bangladesh
2 reviews
40 helpful votes
Follow audreyt g.
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Really love how easy it is to share my listing on my social media with Roomster. This way all my friends/relatives can repost so more people can see my post!

Date of experience: October 31, 2014
Bangladesh
2 reviews
18 helpful votes
Follow anthonya m.
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I had a problem with a previous roommate who was a serious smoker, although my building did not allow it. We ended up kicking them out and we created a listing on Roomster to fill the space. Thankfully Roomster allows you to choose all the “lifestyle” traits of the person you are looking for so we were able to weed out all the smokers.

Date of experience: October 31, 2014
Bangladesh
3 reviews
14 helpful votes
Follow rogerc w.
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I just moved for school to a new city, a friend told me that Roomster is a great place to find roommates so I went on the site and easily created a profile detailing the type of room I was looking for. Within a few days I found a very nice place to rent, thanks!

Date of experience: October 29, 2014
Bangladesh
1 review
15 helpful votes
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I like how Roomster lets you create a custom user profile that details things like your favorite activities etc that really helps to find people that are potential matches for you.

Date of experience: October 29, 2014
California
1 review
10 helpful votes
Follow Matt O.
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Notice the mostly one star reviews and then notice all the stilted, obviously fake four and five star reviews posted recently. They're obviously posting fake reviews.

Now they've taken to posting fake rooms for rent on craigslist and when you write to inquire, they encourage you to sign up for roomster and then never respond again. It's about time to sick 4chan on these idiots.

Date of experience: October 29, 2014
John S. Roomster Rep
over a year old

There is no conspiracy and this negative comment is unfair. We have been asking our loyal customers who have contacted us via our 24/7 support to write reviews about our service. Roomster is an excellent roommate matching site, with attentive and caring customer service and management. We work hard at improving our site and helping our customers. The good reviews we receive are a reflection of our hard work paying off.

Bangladesh
2 reviews
16 helpful votes
Follow DebbieM J.
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Really impressed with Roomster’s design and layout of their site it really helped me find what I was looking for in no time at all.

Date of experience: October 28, 2014
Bangladesh
2 reviews
17 helpful votes
Follow Marlene J.
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Had to find a new place to live after my landlord stopped allowing pets in my building. I found a really great room to rent for a very affordable rate on Roomster and because they allow you to sort the listings for ones that allow pets I easily found a suitable match.

Date of experience: October 28, 2014

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL