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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

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Bangladesh
1 review
19 helpful votes
Follow StacyS T.
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I’ve been looking on the net for sites that provide a roommate matching type service. When I came across Roomster I really like the simplicity of the site, and the design was very free flowing and intuitive. I ended up finding a great room to rent after a few quick messages back and forth with some people.

Date of experience: October 28, 2014
Bangladesh
1 review
16 helpful votes
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I was doing Yahoo searches for roommate matching services and I ended up on Roomster. Roomster.com was easy to set up and I was able to find someone who met the standards so easily.

Date of experience: October 26, 2014
Bangladesh
2 reviews
13 helpful votes
Follow jerej h.
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Really so happy that I found this site I had been looking in vain for a roommate for quite a long time to no avail but this site made it so easy to create a listing for exactly what I wanted and I found a great room to rent, nice.

Date of experience: October 26, 2014
Bangladesh
1 review
9 helpful votes
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I recently got a new job out-of-state and was looking for roommate solutions online and I stumbled across Roomster.com. Needed to give it a shot and decided to purchase a subscription. It was very easy to make a listing using my Twitter credentials and I was up and running in no time. They had an abundance of listings and it took me no time at all to find something that worked within my means.

Date of experience: October 25, 2014
Canada
1 review
13 helpful votes
Follow Katie S.
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Roomster is a fraud, and a waste of other peoples' time. From my experience and the look of the reviews on here, Roomster is posting fake reviews of itself.

I posted an ad on Kijiji to find a roommate, and today I have had multiple text messages from Roomster reps linking me to their site. One even pretended to be looking for a room, providing me with a link to their profile on Roomster. I texted back that I couldn't read it, and they tried to get me to join the site. I pointed out that they were texting with a New York phone number for an ad in Calgary, Alberta, and when I asked if they were in Calgary, and they never responded. The other text from them was from someone who claimed to be named Catherine R. Olivio.

I posted an ad for a roommate, not for spam messages from a desperate company.

Date of experience: October 24, 2014
Bangladesh
1 review
15 helpful votes
Follow Leticia C.
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Really appreciate the fact that Roomster offers tiered subscription plans so you can choose the one that works best for you. I purchased a 15-day subscription and found an amazing room to rent couldn’t be happier!

Date of experience: October 24, 2014
Bangladesh
1 review
10 helpful votes
Follow alvinm a.
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Had a very pleasant experience with Roomster, used the site to rent a spare room in my house and was it was very easy, no headache. Found a very nice young college student to rent the room and

Date of experience: October 24, 2014
Bangladesh
1 review
8 helpful votes
Follow micaha c.
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After reading reviews online I decided to purchase a subscription for Roomster and I have to say I am very happy with the choice I made their site helped me find a great room to rent with some awesome people.

Date of experience: October 22, 2014
Bangladesh
2 reviews
18 helpful votes
Follow debbiea b.
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The site is fairly simple to use I love the continuous scroll and they have a large volume of users adding new listings constantly so it is easy to find what you're looking for

Date of experience: October 22, 2014
Bangladesh
1 review
20 helpful votes
Follow francesw d.
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Roomster is a great alternative to other sites that don't offer half the functionality or ease-of-use that this size does. They do a very good job of giving you relevant information and easy access to their resources

Date of experience: October 22, 2014
Bangladesh
1 review
8 helpful votes
Follow earlj c.
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Heard about Roomster through a colleague of mine and decided to check the site out. Design was very nice and clean and it seemed like they had a ton of rooms available at various price points

Date of experience: October 21, 2014
Bangladesh
1 review
14 helpful votes
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Relative of mine told me about Roomster after they had used it with success and I'm glad to say I really enjoyed the site as well great functionality

Date of experience: October 21, 2014
Bangladesh
1 review
11 helpful votes
Follow nancyj f.
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Not sure how I ended up on Roomster but I'm glad I did it was very easy to make a listing for what I wanted and I was able to find a roommate to share my apartment with fairly easily

Date of experience: October 21, 2014
Bangladesh
1 review
11 helpful votes
Follow jean l.
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Can't say how happy I am I found this site, saved me from so much hassle trying to find a roommate through other avenues that I felt were quite exhausted

Date of experience: October 21, 2014
Bangladesh
2 reviews
10 helpful votes
Follow lorettaf r.
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Had a great experience on Roomster used it to find a roommate and the prices were very reasonable and the site was easy to use

Date of experience: October 21, 2014
Colorado
1 review
4 helpful votes
Follow Eric E.
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Whereas the idea of Facebook identity verification is nice and the dual login is clever, the overall service is not good at all. Slick web design does not make up for the inherent flaws in the overall site and business plan.
1. email feature within the site does not always load (and that is really what a client pays for) nor does it seem like it actually works.
2. the location specificity is far too general. A "Denver" search, for instance, yielded all of the townships that are no where near Denver. A client cannot narrow a search to anything less than a 50 mile radius. At first glance, there might be 50 rental options, but take away the distal suburbs and towns, and there is little to be found.
3. both parties (room posters and room seekers) are charged for a subscription. It SHOULD be that room posters pay and the seekers do not. If "Roomster" would consider where the money is about to go, the room posters certainly can afford to pay for a subscription. The room seekers are about to experience huge cash outflows: moving expenses, first/last month rent, and a security deposit.
4. not a huge issue to rest on Roomster's shoulders, but... A number of room posters will post their pads on craigslist and other sites. They will direct their respondents to their Roomster site and all links they provide go to the login. There is NO WAY for a seeker to locate their ad in Roomster. So both parties lose out.
In summary, the Roomster concept seems to work, but the execution falls very short for the price. And continuous subscriptions? This is an insidious practice in which magazines don't even engage. There are plenty of competitors of Roomster out there that execute far better and for better prices. Roomster is well advised to buck up and buy them all out or move out of the way.
Dear Roomster: Wither and die. May my one time subscription help pay for your last month's rent. F-U.

Date of experience: October 21, 2014
Bangladesh
2 reviews
21 helpful votes
Follow Anita C.
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Very pleased with my experience on Roomster. I made a listing that I was searching for a room that was pet friendly and after a few days of exchanging messages with some people I found the perfect match.

Date of experience: October 16, 2014
Bangladesh
1 review
8 helpful votes
Follow David B.
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All my friends found rooms to rent through a broker but I really did not feel good about paying such a hefty brokers fee to find a place. I went on Roomster and was so happy to find an abundance of quality listings across a range of prices to meet my needs. Told all my friends about it and they wish they had known about it.

Date of experience: October 16, 2014
Bangladesh
1 review
16 helpful votes
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So happy with Roomster, they made my life so much easier to find a nice affordable room to rent! They had so many listings, which are very easy to sort through based on your needs.

Date of experience: October 12, 2014
Bangladesh
2 reviews
11 helpful votes
Follow marial c.
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After perusing the site I decided to get a 15-day subscription to see if I could find a nice clean room to rent for a decent rate. Ended up finding something nicer than what I expected for a cheaper price than I was willing to shell out, very happy.

Date of experience: October 12, 2014

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL