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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

KR
1 review
9 helpful votes
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Signed up for the trial period then was charged the $30. As much as that hurt my bank account (im not working and attempting to relocate from Missouri to DC so every penny counts) I can only be made at myself for not looking up reviews beforehand and not paying attention to the fine print.

Date of experience: May 7, 2015
John S. Roomster Rep
over a year old

Hi Ricardo, I'm not familiar with your case, but we would never charge your account without your authorization, subscription terms are not just in the fine print, but actually visibly posted, and also emailed to you, with instructions on how to cancel and avoid any additional charges. I am sure that if you contact our 24/7 help desk with this billing issue, a refund would be granted :)

Illinois
3 reviews
10 helpful votes
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Me and my sister currently live in a house that's owned by our uncle with one other roommate, and it's been that way for almost two years now. He's one of her closest friends from high school, but now that's starting to change quickly. Before he was a bit sloppy, but the mess was for the most part confined to his own room (which is fine by me), he did help out with chores, and he was easy going back then.
Now it's all changed. He's become a misogynist and he's always saying sexist stuff to my sister when I'm not around. He's stopped doing any chores altogether, he uses the internet and cable TV that I'm paying for but doesn't even bother chipping in his share, he leaves his laundry in the washing machine/dryer and doesn't take it out, and he takes 1 hour long showers TWICE a day (for reference, my sister takes less than half an hour). Whenever I ask him to clean/pay for internet/etc, he says "yeah I will" but never does it. Whenever my sister asks him to, he just calls her a $#*! and tells her to shut up. His parents pay for his rent, and he works full time, so he definitely has the money, he just doesn't like parting with it.
Part of the reason why he spends so long in the shower is because he shaves his entire body every day, which I recently discovered he's using MY razors to do. God knows what he's doing with my other toiletries. We decided we had enough and politely asked him to leave the house. We are putting his room up for rent here on Roomster and I couldn't be happier.

Date of experience: May 7, 2015
RU
2 reviews
4 helpful votes
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I needed to move out of my apartment unexpectedly so I put an ad up on Roomster and was surprised as to how quickly the responses came in! It took no time at all to actually find a place I loved and it didn’t hurt that the people are fantastic! What I really like about this site is that if you are active on there and login often, your ad gets bumped up and becomes more visible. So by being more active, you will actually speed up the process of finding a place! Love it!

Date of experience: May 6, 2015
NL
2 reviews
1 helpful vote
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I had been looking for a place to stay for a while but had mainly been using craigslist and didn’t have any luck because I found it so difficult to sift through all the sketchy ads. I was about to give up hope when my friend posted about roomster on facebook! I had no idea about this site and have to say that it really made everything 100 times easier. I now have a great apartment close to Washington Square Park exactly where I wanted to be! Really recommend this site!

Date of experience: May 5, 2015
Ireland
1 review
0 helpful votes
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I moved over to NYC from London in January and started out couch surfing. It was great at first but after a while I got really tired of moving from place to place. I was moving to NYC permanently anyways so I decided I needed to find a real home. House sharing is very popular in London so I was really happy to find Roomster.com because I had used similar sites in London before! It made the process of finding an apartment so much easier! I moved into a great flat in midtown New York and share it with three great people! Thank you Roomster.com!

Date of experience: May 5, 2015
Louisiana
3 reviews
4 helpful votes
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Been using Roomster for over 7 years already. Used to live with my ex-girlfriend, and we would get a new housemate to share the house with every year. Roomster has taken care of all the listings and had gotten us connected with a group of great young creative’s over time. When the ex and me ended things, it was time for me to look at Roomster with a new perspective, and I was the one looking for an apartment to share. My new housemate, Brooks, was in a similar situation and was looking to fill a vacant room once paid for by his ex, and that was probably the best thing that ever happened to us. Also dealing with the help desk over the years has always been very straightforward and has only improved with time.

Date of experience: May 5, 2015
Texas
3 reviews
3 helpful votes
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My "best friend" and I were looking for a place together and after a few months of tirelessly searching for something that suited both of us we finally found our dream place. Spacious, new appliances and close to public transportation it was like a dream come true. I was so excited to move in but then my "friend" did something I still can't believe to this day. At the very last minute she signed the lease without me so that her cousin could live with her! I was so angry and felt hopeless but my brother told me about Roomster and I' m so grateful he did. Not only did I find an even NICER place than the one I got screwed out of but it was closer to my job!

Date of experience: May 5, 2015
New York
2 reviews
0 helpful votes
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I had a roommate who was a "DJ" (or thought he was). He would do LSD a few times a week to come up with that "dope new track." Sometimes I would come home and he would have a blond wig on, no shirt, and toilet paper hanging out of his ears. Eventually I had to kick him out because he tried to solicit a prostitute on craigslist and the deal went bad. Real bad. I put the room up on Roomster and a few people answered the listing rather quickly. I ended up choosing a sweet girl who had just moved to town. Couldn't be happier.

Date of experience: May 5, 2015
Florida
3 reviews
1 helpful vote
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I was working with my best friend from high school and she so desperately wanted to move out of her parents house and I was already living on my own. We agreed to move in together and found a very nice 2 bedroom, 2 bathroom that was only a mile from our office. The day that we were moving in, she told me that she was pregnant. Not to worry I told her. She and her boyfriend can live here and we'll worry about whether I stay or move out when the baby comes. Her boyfriend was a wannabe drug dealer, but mostly just a drug user. He brought his friends over to our place to get high all the time and on several occasions I would come home and the house would be trashed. They would also use my bathroom, which was in the hall, even though I told him several times that if his friends come over, they should use the master bathroom which is in his room. On New Year's Eve, I was spending the night out with my boyfriend. I came to my apartment briefly to pick up a few things and when I arrived the lights were out and they had strobe lights going. There was about 10 people in the living room laying on the floor completely cracked out of their minds. When I go in my room, it was trashed. Apparently, my roommates boyfriend thought I had food and drugs in my room and went on a rampage looking for it. In my bathroom, someone had done a little too much of whatever drug they were doing and got the aftermath raging throwing up. So there was spew all over my bathtub, toilet, in the sink and even on the walls. My best friend and I never made it to the full 1 year. I found a replacement on Roomster and moved out.

Date of experience: May 5, 2015
Pennsylvania
1 review
22 helpful votes
Follow David K.
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Went apartment hunting via Craigslist recently and had several email and text replies that had the same script and a link to what then became Roomster. They ask you to upgrade and become a paying customer. This is a total fraud, first trolling Craigslist, and second hoping to sucker you into paying for a fake service. These "good" reviews are obvious fakes. And now I can't even "unsubscribe" they keep sending junk mail. It's total trash.

Date of experience: May 4, 2015
California
1 review
16 helpful votes
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This site is a shame. First - when you are interested in a rental on Craigslist you immediately get texts messages insisting you log onto Roomster. Gotten text from a few different number and all are in broke. English - and never respond back with any real information. As other rulers have mention - the site barely works (Facebook log-in is NOT hard to implement). If I had to guess - these are some quasi-criminal types operating out of Eastern Europe or something. They need to be reported to some authority.

Date of experience: May 4, 2015
John S. Roomster Rep
over a year old

I think this review like many on here are from the same person. Its ridiculous. Roomster corp is a US corporation with headquarters in New York City. We have an affiliate program, that allows anyone who want to promote Roomster a great way to make money. We do not have control over what every affiliate is doing and although we do the best to keep an eye on their activities, we can not police every affiliate, but when one is posting or spamming, and it is reported to us, we take swift action, removing their accounts, and with hold their earnings. As far as the site, goes we do have Facebook login, and it seems to work as intended, as I have just tested it. Why all the negativity?

KR
2 reviews
1 helpful vote
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My wife and I listed our apartment with the help of our daughter last summer, we took a 3-month trip around SE Asia, and wanted to have the bills covered while we were away. The whole ordeal was good and dealt with within the week. We plan to do the same this year and hopefully get to visit the South Americas. We are not the most technologically inclined, though we managed to complete the listing on our own this time around, which should say something in Roomster’s favor.

Date of experience: May 1, 2015
Cambodia
2 reviews
1 helpful vote
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Was looking for a new location in the city once my divorce was finalized, and somehow stumbled upon Roomster.com on the Pinterest app. Getting divorced was a pain, but finding an apartment didn’t have to be. At first I was a little overwhelmed with the number of results for apartments in UES, but a quick filtering of the results helped me find my current apartment, and so much more. A broker had listed the apartment I found, and not only was I not charged the broker’s fee, he was also well versed in the area, and within our hour long meeting I had found my new Laundromat, grocery & drug store, and go to restaurants. Derek was very friendly and had provided so much more than I asked for, as did Roomster.com. I hope to remain in this apartment for a long time, but in the future if I end up moving again I will return to Roomster.com and pick up where I left. A+

Date of experience: May 1, 2015
Germany
3 reviews
3 helpful votes
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Our son, Samuel, is moving to New York City next fall, and his safety is of the utmost importance to us. Samuel is starting his studies at Columbia, and based on the research we did on the area, if you go a block or two in the wrong direction you enter a less desirable neighborhood, so knowing he is in an adequate location certainly gives us our peace of mind. The Roomster was absolutely wonderful to us, and Samuel has his apartment waiting for him once he arrived in New York City, and we were able to negotiate the price, so we will get a great location with a better price than what others have asked for! We are looking forward to Sam’s new adventure, and have arranged to meet his new fellow student roommates once we get him settled in.

Date of experience: April 30, 2015
California
1 review
3 helpful votes
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I just attempted to sign up for Roomster at the request of a Renter renting out a room on CL. Even though it showed my FB profile (what I attempted to sign up through) it immediately came back with a Could Not Log In message. Despite repeated attempts to log-in (with the same result) I sent in a "WTF" to the Contact Dept, so we'll see what they come back with. Other sites that allow you to sign in with FB (AirBnB, etc) go through immediately, so it does seem that Roomster could indeed be bogus.

Date of experience: April 30, 2015
John S. Roomster Rep
over a year old

Jay, Roomster is not a fake site. We were incorporated in New York City, with offices in Tribeca. There are times where Facebook has problems with their social login functionality, or there can be occasional network issues. Technical problems do happen from time to time. Suggesting that we are a fake site because there was a glitch with Facebook's login is kind of silly. No?

Spain
2 reviews
1 helpful vote
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I just moved back to the city from Sydney in January, and having used Roomster.com with my friends to find a place for us there for the past year, I had to give it a shot back home, now that I was looking again. Once again it was a pleasure using the sleek interface, I am very specific with what I want to get out of my flat, and will not compromise! Though I probably prolonged my search, it felt like the smoothest transaction I have ever had looking and moving into a place. Until we meet again Roomster.

Date of experience: April 29, 2015
TW
2 reviews
4 helpful votes
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FAST & EASY!
April 30, 2015

I move to New York from Israel, one year ago. I didn’t have good experience with apartment looking. Insane the amount of apartments empty, and how nothing works for you. I no like taking long time looking here, looking there, it is tiring, I work as businessman and no time for nonsenses. Here I put in everything I look for one time, then talking with people is fast part because they see what I want, and I see what they want, and then everything work out like it need to. If you want simple solution, then look on Roomster website you find good results.

Date of experience: April 29, 2015
Illinois
1 review
39 helpful votes
Follow Emma S.
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It is actually hilariously embarrassing how hard this company tries to come off as legitimate. First, MOST of the good reviews on this site are clearly and obviously fake. Real people do not post reviews like this and there is no way they received this many good reviews with their complete $#*! service. Second, they troll craigslist and pretend to be people wanting to sublet. When you text that person with an interest in the room, you get sent to a website that links back to Roomsters and asks you to sign up. If you end up signing up, you'll soon find that that property doesn't even exist. Such a stupid scam and a waste of time and a complete embarrassment on the part of the individuals trying to make money this way.
THIRD, and in response to the fool of a man who responds to negative reviews on this site, it is so extremely clear that you are making $#*! up. Why are you trying so hard to defend these reviews and calling people "mean" or "unfair" if they aren't completely true? At least two people have confirmed your subscription charge scam, and more have confirmed the craigslist scam, and your responses are unprofessional and sound like a 12 year old who just got dumped. A legitimate company would not handle negative reviews in this manner and would RESPECT their customers by trying to make things right, rather than accusing them of making things up or not trying hard enough to correct a bogus charge. Give it up and stop preying on online users who ARE ACTUALLY TRYING TO FIND A LEGITIMATE SUBLET.

NOTE TO EVERYONE ELSE: DON'T EVER PAY ANYTHING TO CONTACT SOMEONE ABOUT AN APARTMENT. COMMUNICATION IS SOMETHING US HUMANS CAN DO FOR FREE.

Date of experience: April 29, 2015
Washington
1 review
12 helpful votes
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Terrible
April 29, 2015

Completely agree with the person from Boston who said they're hiring people to post fake craigslist ads to hook people into using their site. Now, admittedly, I can't prove any connection, but three fake reviews that redirect me to their site later? Right. Not to mention this seems to be a consistent problem around the web. I would avoid this company at all costs. Honestly, it needs to be shut down, but in this deregulated "$#*!-the-consumer" world? Unlikely. Just stay away.

Anyways, I decided to take a look around their site anyways, and it was horrible. There were almost no results and the ones that I know should have been listed weren't. There were constant glitches, things refused to load, the maps function worked great until it didn't, etc. It's not only fraudulent and a scam, but it doesn't even work.

Also, pretty sure the positive reviews are scams too. They sound like BS to me.

Date of experience: April 29, 2015
Illinois
6 reviews
6 helpful votes
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Despite searching the entire Chicagoland area with the only search criteria being the price, I got a whopping 18 hits (in fact, with no filters whatsoever, there was STILL only 87 hits, for a region that spans 27 kilometers).
While there are search criteria such as "doorman", "electronic security", or "garage", there's no basics like pet-friendly, washer/dryer, or dishwasher. Despite being based out of New York, it seems more tailored for the UK.
It's a pretty useless site, and whoever they hired to respond to the negative reviews really needs a class in Public Relations.

Date of experience: April 29, 2015
John S. Roomster Rep
over a year old

Renee, just to be clear we do have a pets filter & washer dryer. We also do not have control over the market conditions and what is available in your area. Without know the specifics i can not comment further, but wonder if you were looking for a roommate, room or apartment. Did you contact our 24/7 support help desk?

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL