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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

France
2 reviews
4 helpful votes
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Roomster app!?
May 29, 2015

I’ve used roomster so many times over the past 7 years and it has always worked out. It is my go to website when I need to move. I keep recommending it to my friends and they love it too. The only thing I can comment on is they really should have an APP. It would just make things even better to be able to login from any location! Please get on that Roomster! I’ll be the first one to download it.

Date of experience: May 25, 2015
Colorado
1 review
18 helpful votes
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Nothing but spam. Renewed twice for two different 3 day subscriptions and all the do is spam peoples email on Craigslist. No real contacts. No real inquires.
Take caution people. They will take your money with no success

Date of experience: May 23, 2015
John S. Roomster Rep
over a year old

Joe, Your statements are incorrect. Every account on Roomster was created using a 3rd party social login like FB, twitter or Google and we record all logins. We also do not post or spam anything or anyone of craigslist, and do not have control over what we are not responsible for. The order number given, is not a real order number so I can not verify that you evern have an account on Roomster.

Ireland
2 reviews
9 helpful votes
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Roommate found!
May 26, 2015

I don't know why people would use another site. I managed to find a roommate in no time. You will love how fast things happen

Date of experience: May 23, 2015
Saudi Arabia
2 reviews
5 helpful votes
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There are a lot of rooms available on Roomster and what’s great is you can speak directly with landlords or potential roommates instead of going through a middleman making things a lot easier. I have found both short-term and long-term rentals on here and others I have spoken to have also had luck. Just makes the whole process simple and effective. 10 out of 10!

Date of experience: May 23, 2015
Turkiye
2 reviews
8 helpful votes
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It's worth it...
May 24, 2015

You can find the greatest people on here and can make some extra cash. I first heard about this from my mom and it is awesome! I have used this for when I went to Belgium and France this year. When traveling for long periods of time definitely worth renting out your room in the meantime. It just makes sense to make some money if you can.

Date of experience: May 21, 2015
TZ
1 review
4 helpful votes
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I never write reviews, but I found that not so many people I spoke to knew about this website and it has helped me so much I felt like it was my duty to write about it. I recently had to rent out two rooms in my apartment and it was so easy to find good people here. I strongly recommend that people try looking on here! I feel like everyone I talk to is so genuine and these are people you would want to have in your home. They are also looking for the same thing so it just worked out perfectly. Also there is loads of info on here and its so easy to get customer service when you need it. Try it out!

Date of experience: May 21, 2015
Spain
1 review
12 helpful votes
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I bought the 3 days, and they auto renewed my subscription to a full month. No notification, no nothing. Thankfully I noticed the 1st month thanks to Paypal (that called me).

The site after the subscription was pretty much useles. The number of contacts dropped, from being free user to be paid user, what (in my opinion) indicates that most of the contacts as free user are just fake bait.

Date of experience: May 20, 2015
Florida
2 reviews
4 helpful votes
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I have a multiple bedroom house a few blocks away from my primary residence that I have used to rent out to local college students throughout the years. I have been using Roomster going on nearly 7 years now to list rooms in the house and find prospective tenants. Its always been fairly easy to use the site and I never have had any major complaints. One thing I will say is make sure you are choosing the right subscription for you because you don’t want to purchase the wrong one. At the end of they day I would recommend this site to anyone who asks.

Date of experience: May 15, 2015
Hungary
2 reviews
1 helpful vote
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My boyfriend and I just moved into the city and were looking for a place for just the two of us since we have a baby on the way. We were living with 2 other people for the past year but after I got pregnant that wasn’t really working out so we needed to move on and get a place of our own before the baby comes. We found this great 1 bedroom in Williamsburg through Roomster for an affordable price and are so happy! It’s exactly what we were looking for and the neighborhood is great! Would recommend this site to anyone looking to move!

Date of experience: May 13, 2015
Indonesia
2 reviews
1 helpful vote
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I needed to move out of my previous apartment because I decided to get a cat and there were no cats allowed. I started asking friends if they knew of any vacant rooms. I had no luck until I went on Roomster. What made it so great is that I actually was able to put an ad up and specify everything that I needed, e.g. someone who likes cats! I was so happy when this guy replied; he was looking for one more person and the owner allowed pets! They were all really excited about having a pet so it couldn’t have gone any better!

Date of experience: May 13, 2015
India
2 reviews
9 helpful votes
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Last fall I changed jobs and subsequently moved office from way uptown to downtown. I used to live very close to my work, and so moving jobs became a bit of a challenge, commute wise. I decided to check if I would find anything on Roomster since my lease was coming to an end and within weeks I had actually found a great place! I now live much closer to my work making my life so much easier! And my roommate is great so I’m very happy with this experience!

Date of experience: May 11, 2015
Singapore
2 reviews
3 helpful votes
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I recently had great experience with www.roomster.com. My son was moving into New York City and needed a place close to his campus. We looked together at the ads that were posted on the website, and in the end we found a great place for him along 3 other young adults that are all going to the same school. I found www.roomster.com very easy to use and I believe it is a trusted website for students and others to use and am very happy that I found a good place for my boy.

Date of experience: May 11, 2015
TW
3 reviews
6 helpful votes
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After breaking up with my boyfriend I needed to move out of my apartment as soon as possible and Roomster helped me do so. I quickly found this great apartment and was so happy I could move in right away! It took less than a week to find an apartment and sign a lease! Running into this website definitely was the best thing that happened during such a difficult time! I just recommended it to two of my friends and they both really like the site and already are having some luck! Very happy with my experience on here!

Date of experience: May 11, 2015
California
1 review
19 helpful votes
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Roomster.com is a site for stealing your money. You sign up for a free membership then they send you fake emails to make you spend money to read them. Those fake emails tell you to email them directly then they try a variation of the Nigerian scam on you. Amazing this site is allowed to stay up. Glad I have a brain to check things out and use a spam email address to sign up for.

Date of experience: May 11, 2015
John S. Roomster Rep
over a year old

This is just an untrue and very reactive review. Yes, we charge a fee for our services. That does not mean we are stealing anything from anybody. There are no fake emails or accounts on Roomster. To think that we have any connection to a Nigerian scam is ridiculous. Sorry, that you don't like our site!

Japan
1 review
14 helpful votes
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Roommates.com is much better than Roomster.com. Roomster is a Horrible site. Stay away from Roomster.

Date of experience: May 9, 2015
Bangladesh
2 reviews
0 helpful votes
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I don't know what it is but dealing with real estate brokers in NY is absolutely terrible. Had one that was so paranoid that me and my roommate were gng to circumvent her and sign a lease directly w the landlord she called me every hour trying to dissuade me, even though I assured her we had no intention of doing anything of the sort. Eventually we just ignored all communications w her as it became too unbearable. A friend of ours told us he paid $90 for a Roomster subscription (as opposed to the crazy brokers fee they would have charged) and found an incredible, affordable place in a much shorter time-frame than the three months we spent working with two different brokers. We checked out the site and were really happy with it. We found something that we absolutely loved and the best part, no brokers fee!

Date of experience: May 9, 2015
Brazil
2 reviews
1 helpful vote
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Came across an ad on craigslist for a room to rent but when I contacted the person who made the ad they were extremely sketchy, wouldn’t answer any of my questions fully. After a few emails back and forth they told me that to sign the lease and get the room, which at that point I still hadn’t even seen in person, I had to send a money order/cashiers check for the first and last months rent. I asked to arrange a viewing of the apartment and was given the run around. Needless to say I did not go through with that rental. After that I found Roomster online and decided to give it a shot after reading some positive reviews. I cant say the site is perfect but I found it to be much more resourceful than anything I’ve come across online. Tons of rooms at various budgets and they have a pretty good user interface that’s easy to use and has a nice design.

Date of experience: May 9, 2015
Texas
2 reviews
12 helpful votes
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I have had such bad luck with roommates in the past and have had 3 in the past year! Once again I needed to find someone for one of the rooms in my apartment and I had never tried Roomster before! The process was really easy and I found the website so great to use! Very straightforward and secure! After interviewing 7 different people in a few days, I have finally found someone who is looking for a long-term rental!

Date of experience: May 8, 2015
Pakistan
2 reviews
1 helpful vote
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I was having some problems because my roommate decided to move to Boston because of a job and he needed to move out pretty swiftly and left me kind of in trouble. I had heard a co-worker talk about roomster and put an AD up. Straight away I got responses and met with a few people in the next few days. One of them really liked the apartment and has signed a lease and is moving in next week! So happy that everything worked out so well!

Date of experience: May 8, 2015
Spain
2 reviews
5 helpful votes
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My friend and I were looking for an apartment to move into together and we were so happy when we came across ROOMSTER! We really wanted to find a place together and came across this great apartment in the Financial District. I don’t think we would have ever found it without Roomster! We will be living with this great girl who actually ran into trouble when her former two roommates decided to move out at the same time. It all worked out so great and the funny thing is that my friend went to the same college as her! Such a small world!

Date of experience: May 8, 2015

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL