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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

VE
1 review
8 helpful votes
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Satisfied.
June 4, 2015

I just got divorced and my boy had mentioned this service as he had used it before. Since going through a lot in the past few months I did not have a lot of energy to look for a place. I initially was supposed to stay with a buddy but when that did not work out my boy put up an ad for me on this website and I started getting replies. Experience was fast and effortless.

Date of experience: June 3, 2015
Turkiye
2 reviews
8 helpful votes
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My husband and I decided to use Roomster to find a place. We are so glad we did! We simply found a couple of apartments we wanted liked and then wrote the hosts. Once we came to an agreement and decided on which one we wanted we contacted the hosts and ended up with a great place. In the end, it was a great experience and we will use them again.

Date of experience: June 3, 2015
Connecticut
1 review
34 helpful votes
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Terrible Scam
June 2, 2015

First, they make you pay for a subscription to communicate with the other party. Then, once you buy the subscription they spam you with emails, some of which are scams. 3 emails I got an looked into for finding housing were scams. They had the same template and bad english. I can't believe that I paid money and wasted my time on this website that advertises scams via sent to your email. Don't use this site ever.

Date of experience: June 2, 2015
John S. Roomster Rep
over a year old

We're sorry to hear that you were contacted by a scammer on Roomster. We do our best to stop these scammers from getting on the site, but we're not involved. These are generally foreign groups who create accounts on Facebook, Google or twitter, then use proxies to mask their true ip addresses to create accounts on Roomster. This is a problem for the whole internet, not just Roomster. Saying that we are a "scam" or "don't use this site ever" is just reactive, unfair and unjustified. Because it is FB, Google & twitter who are allowing these accounts to be generated. We switched to third party social network logins to solve this problem.

California
2 reviews
6 helpful votes
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Who doesn't love roomster? There is nothing negative about it. Customer service is top notch and you talk to real people. That's all I want man.

Date of experience: June 2, 2015
Georgia
2 reviews
7 helpful votes
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Genius! Roomster started out as a way for us to find a short term place in New York whilst in the process of moving. Since then we have used it again. The website helps you find what you are looking for and functions just as expected. I will continue to use them for my future moving experiences or until the time comes when we decide to purchase a home of our own.

Date of experience: June 2, 2015
California
1 review
5 helpful votes
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I personally love this website. Found exactly the right person for my apartment! All in all GREAT and highly recommended.

Date of experience: June 2, 2015
France
2 reviews
5 helpful votes
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RoomsteR Rocks!
June 2, 2015

Someone at my campus posted an ad on the bulletin board with a link to Roomster and that’s how I discovered it. Went on there without ever hearing about it before and ended up finding a much better place than posted on the original ad :D hadn’t have found it if that person had not posted that so I am stoked!

Date of experience: June 2, 2015
NL
3 reviews
10 helpful votes
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I wish I had found Roomster earlier as I had a totally different experience looking in other places… For a while I had crazy trouble with tenants and didn’t find any reliable people. It was not good and I was on the brink of giving up. So far my experience with this site has been MUCH better and I currently have a tenant that is working out and seems to fit in, so I have to say that I am satisfied with my experience. Also website is super easy to use. A+++

Date of experience: June 2, 2015
Algeria
3 reviews
12 helpful votes
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Best housing website evvvveeeeeeer! I had never used it before and am thrilled I tried. I was in a very stressful situation and needed to find something A. S.A. P. You get a lot of responses, just saying - be ready! Happy that I got my stuff in order and now, I'm living now with two awesome people. Will be using again for sure.

Date of experience: June 1, 2015
Bulgaria
2 reviews
4 helpful votes
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Impressed!
June 1, 2015

I’ve only used this website once. But holy cow I did not expect it to be easy to find a new house! It took me less than two weeks to find a place and seriously not much trouble at all. I am now living with two (very attractive, not complaining) girls and a guy that I have a bunch in common with and he’s my bro now. I’m a happy dude!

Date of experience: June 1, 2015
IR
1 review
4 helpful votes
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I have used this website on and off for a few years and I wouldn’t even think of using anything else – It’s user friendly and delivers results always.

Date of experience: June 1, 2015
Latvia
3 reviews
14 helpful votes
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I have used other sites to rent out my apartment but I found I got much less replies then on RMSTR. It seems to be a go to website for people looking for or looking to rent a room. Whether its to share or just for yourself, people are genuine on here and you will find someone. I have been lucky to be able to choose the right tenant for my apartment who fits well in.

Date of experience: June 1, 2015
Poland
2 reviews
13 helpful votes
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Great website
June 1, 2015

I used this website to find a room when I moved to New York from New Hampshire. I like how it is set up and how you can search in different areas it just makes things so easy and with a wide range of places offered. In the end I found a great place in walking distance to my school and with everything I need in the neighborhood. Everybody should use Roomster!

Date of experience: June 1, 2015
California
1 review
27 helpful votes
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Useless
June 1, 2015

I haven't used Roomster much simply because I haven't found much that suits my needs there. I did however pay for 3 day subscription in order to message some potential roommates. I have never received responses. But the reason I am giving only one star is because I was charged $30 as auto-renew for a whole month of service, after my 3 day subscription was over. They say that apparently it was written somewhere that they would charge you until you cancel subscription. I am pretty sure it wasn't written anywhere obvious! I wouldn't have signed up for 3 days only if I wanted a monthly service! I wrote to them and they said they will issue pro-rated refund after I cancel subscription. Fine, but I still think what they did in the first place is bad business.

Date of experience: May 31, 2015
John S. Roomster Rep
over a year old

Hi Ivana, We would never charge you for a subscription unless you were fully aware that you created one. We do make you sign off on the terms of use twice, and do send you several email confirmations and reminders. Did you contact our 24/7 customer service help desk? If you had I am positive that you would be issued a pro-rated refund, which is our policy and keeping within our guidelines to provide excellent customer service.

Illinois
1 review
29 helpful votes
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They let you sign up without paying but then if you get messages you have to pay for the subscription. The messages I got just said "hello" and no one that I wrote to responded. I'm not sure if I just had bad luck or if the site is not legit.

Date of experience: May 30, 2015
John S. Roomster Rep
over a year old

Our site is a legitimate business, with offices in New York City. We do not have control over who send an email to another person on Roomster or what the content is.

Texas
1 review
32 helpful votes
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This site is a complete scam and waste of time. I contacted 5 different users who all started off seeming great and that they think I am the perfect match. They all wanted me to contact their "family lawyer" which you don't need for housing in the state of CA(my mom is a realitor and told me herself), and to send their "lawyer" money. Which each lawyer is a real person I can find on Facebook, and most of them were old cashiers or nobody's. And everytime I would ask to see the apartment before sending any money or signing a lease, they were all convienently "out of town" and wouldn't be back for weeks although they wanted me to move in the next few days? Each email would progessivly get more fake and automated. It's total BS. Also, I was never able to find the people who apparently sign up on Facebook on Facebook or any other social media site.

Date of experience: May 28, 2015
Illinois
3 reviews
3 helpful votes
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Would use again.
May 29, 2015

Had to move out of my friends place after his girl moved in so I started looking for rooms on Roomster. A friend of mine warned me to be careful about finding a roommate online but after my experience I gotta say I'm a believer! Site was really nice looking and had a ton of useful features that helped tailor my feed to exactly what I needed. I went to meet with two different potential matches and one of them went off without a hitch. Moved in a short while after and I couldn't be happier. Would recommend, and will come back in the future if need be.

Date of experience: May 26, 2015
Canada
3 reviews
5 helpful votes
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I’ve used Roomster two separate times now. Once when I first moved out of my parent’s house, and then again after I finished my degree and started my first job. Both times the process was pretty painless, convenient, and efficient. Subscriptions to the service were a great deal cheaper, and much more effective ill say, than going through a broker. The best part about Roomster is that I don’t have to waste my time going to see useless listings. I can find rooms that I like from the convenience of my home or office and for me that makes all the difference in the world. Running around getting everything I need done during the day is hard enough as it is, the last thing I need is to spend my time running through the city with a clueless broker when I could do it myself online for cheaper and better.

Date of experience: May 26, 2015
Maryland
3 reviews
6 helpful votes
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Had been looking for a room to rent for quite some time now but Ive never had any real luck. Always when I finally thought that I had found a place that would be good for me something last minute would always come up and id be left starting from square one again. I got desperate and starting posting online asking my friends if they could help. One person commented suggesting to use Roomster to find a room and Im glad that they made the recommendation. I found a really nice room to rent in the area I wanted to live in for a price that is really great for my budget. Would come back if I need to move.

Date of experience: May 26, 2015
Virginia
2 reviews
5 helpful votes
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I was unsure at first. Going through the process of finding people for your house can sometimes be a pain. No one wants to put a lot of energy into it, you just want it over and done with. I put an add up and on Monday morning and I had 3 people call me within a few hours and then endless emails kept pouring in. I interviewed people this week and by Sunday my room was rented out! Everything was so fast, efficient and streamlined! NO STRESS! And most of the people I met with were great. What more could you want?

Date of experience: May 26, 2015

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL