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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I hate that you do not save my ads from the last time I posted. I hate having to redo a post.
The free account should include mailbox feature in it. Otherwise the free account seems useless and is present only for namesake
I think your website is confusing to use, not user friendly, and has outdated looking graphics and displays.
It's unnecessary to pay to get information about a property I haven't even looked at, but I guess I'll have to comply.
Good experience but i wish i didn't have to pay so much
They will keep taking money out of your account even after you cancel your subscription - it says "free to cancel anytime," then further down they say "must cancel by X date." Icouldn't get or receive messages even after "upgrading." It's a terrible website. Don't even bother.
App is not user friendly. You don't allow me to customize my search by private bath and show places with the wrong city and roommate when I do search. Fees too high for poor results
You say i have messages but i cant see them was that because i only had a free account, now that i have paid will i be able to see them?
I love how easy it is to find new and exciting places.
Great service. Really recommend for people who is looking for a roommate or a room.
No se mucho ingles pero si sirve para alquilar la habitacion oleee
The site is not user friendly and i feel like i make a payment at every turn
I don't like the idea of having to pay to communicate with people. I understand paying for other premium services but paying for a glorified message board is kind of low
I paid for my ID requirements but the system does not let me do the process
The payment information was pretty confusing and kept giving me errors without much information or assistance to navigate.
It seems that most of the messages I am sent are made up. I have only recieved one message that even resembles a real person.
Site layout is confusing and it's not stated anywhere along the process of creating an account and posting that you won't be able to communicate with anyone without paying money. If you're going to charge people, make it clear UP FRONT.
Ridiculous that you have to pay just to VIEW messages from people on the site! What's the point of looking at places to live if you can't contact the renter?
Lame pricing plans. You don't save any money with longer subscriptions. I'm also annoyed with how many email notifications I receive when over half aren't even direct messages.
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members