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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

South Carolina
2 reviews
0 helpful votes
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You are deceiving telling people they can find a roommate, then you hit us with "oh you actually have to pay to get your inbox messages. " its not honest, if you made this clear upfront it wouldn't be as frustrating and I wouldn't feel like i was jived

Date of experience: September 28, 2020
Colorado
1 review
0 helpful votes
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You overcharge so much for such a short timeframe, that I almost don't even want to use your service.

Date of experience: September 28, 2020
California
1 review
1 helpful vote
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Overall straight forward and clean
October 29, 2020

Overall straight forward and clean. But confusing parts that make me pause and try to figure stuff out. Like what a broadcast is and how it would look to other person. The tutorial section only has a tutorial on 2 things. More instructions would be good in the help section. Also, think it doesn't take American Express b/c gives me an error as soon as I input my card number (and doesn't let me attempt to submit)... but it doesn't tell me no Am. Express - just that my card number isn't valid (despite it being correct).

Overall like the clean look

Date of experience: September 28, 2020
GB
1 review
0 helpful votes
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I just feel like its scam making people pay to speak to anyone - I dont even see a preview before paying. If someone sent a message and i can read it but not reply, then that makes sense. But why send notifications for messages all the time but i need a credit card to open it? Sounds like scam.

Date of experience: September 28, 2020
North Carolina
1 review
0 helpful votes
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You should at least be able to see who you've contacted if you can't see your messages before you pay

Date of experience: September 28, 2020
Florida
1 review
0 helpful votes
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I sent numerous emails and have not had a reply. I was on the free site so not sure if the messages were ever sent.

Date of experience: September 26, 2020
Oregon
1 review
0 helpful votes
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Not bad
September 26, 2020

Not bad. Site is easy to use. Still looking to find a place

Date of experience: September 26, 2020
New York
1 review
1 helpful vote
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I don't like being forced to get a month subscription

Date of experience: September 25, 2020
Canada
1 review
1 helpful vote
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Not sure if/how I can connect with a potential tenant who as NOT paid up! Your service seems surprisingly free from the outset UNTIL we are inside it and learn that we then need to pay to read messages!

Date of experience: September 24, 2020
Florida
1 review
0 helpful votes
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I had trouble several times trying to get your program to accept my payment. That was definitely annoying

Date of experience: September 24, 2020
Illinois
1 review
0 helpful votes
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I think it's garbage that you create a website to provide a way to communicate, then charge people to read messages.

Date of experience: September 24, 2020
Georgia
1 review
0 helpful votes
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I should have to pay
October 24, 2020

I should have to pay. To view or send messages thanks.

Date of experience: September 24, 2020
Canada
1 review
0 helpful votes
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I don't seem to understand why I need to pay to just look at messages...

Date of experience: September 24, 2020
California
1 review
0 helpful votes
Follow Junior V.
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To just be able to message you have to suscribe. I get it for all the features but its pretty much unusable with out it

Date of experience: September 24, 2020
Nevada
1 review
0 helpful votes
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I've had a problem using Apple Pay through the Roomster App. Old accounts should be erased to make it easier to create a new account.

Date of experience: September 23, 2020
Germany
1 review
0 helpful votes
Follow Kaylah L.
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I think it's absurd that it lets you apply to listings but in order to see the response you have to pay. COVID has taken a tole on 2020 and roomster should act accordingly

Date of experience: September 23, 2020
Washington
1 review
0 helpful votes
Follow genuine V.
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I do not appreciate having to pay to see my messages.

Date of experience: September 23, 2020
California
1 review
0 helpful votes
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Using a lot of different housing apps; it's kinda weird that you can't type in age of roommates manually? Like, I want to be able to click on the numbers next to "preferred age"/"rent filter"/etc and type in numbers, rather than finagle with a slider. I do like the photo display though.

Date of experience: September 23, 2020
Florida
1 review
1 helpful vote
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Its incredibly unfair you'd charge people to see messages. You should rethink that...

Date of experience: September 23, 2020
California
1 review
0 helpful votes
Follow Karin C.
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I was unable to get anywhere with this site without paying a fee. The free option is a scam. We shall see if I get anywhere now that I have paid.

Date of experience: September 23, 2020

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL